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Customer Research and Engagement

NORTHUMBRIAN WATER LIMITED

This public procurement record has 2 releases in its history.

Award

17 Mar 2026 at 17:02

UK6 - Contract Award Notice
Tender

17 Nov 2025 at 15:29

UK4 - Tender Notice
Summary of the contracting process

Northumbrian Water Limited is seeking a supplier for their "Customer Research and Engagement" project, aimed at supporting the Price Review 2029 (PR29) and planning services for 2030. The procurement falls under the services category and is executed as a competitive flexible procedure within the utilities special regime. The procurement method is selective, ensuring tailored participant engagement. The project, valued at £1,000,000, spans a four-year contract period from 1 April 2026 to 31 March 2030, impacting regions including UKC, UKH1, and UKH3 within the United Kingdom. The standstill period concludes on 27 March 2026, with award assessments scheduled for completion shortly after, on 31 March 2026.

This tender presents significant opportunities for businesses specializing in research services, particularly those skilled in customer engagement and consultancy. With an expected framework agreement to involve up to six vendors, it offers SMEs, VCSEs, and other entities a platform to expand their operations, network, and influence within the sector. The competitive procedure leverages a detailed selection process, evaluating quality at 70% weight and price at 30%, ensuring businesses that excel in quality service delivery and competitive pricing will have a good chance to secure contracts. Firms experienced in utility sector research and engagement could find this contract a lucrative opportunity to drive business growth and innovation within the UK water industry.

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Notice Information

Notice Title

Customer Research and Engagement

Notice Description

NWL are looking for a supplier who can provide customer research and engagement and supporting consultancy services. In main this is to support Price Review 2029 (PR29). The plan will cover the services we will provide from 2030. The contract term will be four years, starting on the 1 April 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05e2a8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024283-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
£1,000,000 £1M-£10M
Awards Value
£1,000,000 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Mar 20265 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
3 Mar 20265 months ago
Contract Period
1 Apr 2026 - 31 Mar 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHUMBRIAN WATER LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PITY ME
Postcode
DH1 5FJ
Postcode Area
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC North East (England), TLH1 East Anglia, TLH3 Essex
Local Authority
County Durham
Electoral Ward
Framwellgate & Newton Hall
Westminster Constituency
City of Durham

Supplier Information

Number of Suppliers
6
Supplier Names

ACCENT MARKETING AND RESEARCH LIMITED

BMG RESEARCH LTD

EXPLAIN MARKET RESEARCH LIMITED

I C S CONSULTING LIMITED

IMPACT RESEARCH LTD

Qa Research

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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