Notice Information
Notice Title
REQUEST FOR INFORMATION - Victim Survey Management System
Notice Description
This is a REQUEST FOR INFORMATION only. In line with force vision and strategic priorities, West Mercia has a responsibility to capture and understand service user feedback and to use this to inform service improvement. Through the right technology, West Mercia are keen to capture this information more efficiently, effectively and with greater inclusivity so that the necessary improvements to our service can be implemented at the appropriate touch point in the service user journey. The purpose of this project is to design and deliver a comprehensive feedback solution that captures the experiences of individuals who have engaged with the police service and, if applicable, criminal justice service more broadly, as a service user or victim of a crime. The feedback will provide valuable insights into how service users perceive the quality of service, communication, and support throughout their journey, from initial contact to case closure. Should your organisation wish to be included in this exercise you should indicate your interest by providing confirmation via the correspondence facility on the In-Tend Bluelight eTendering Tool : Sell2 (in-tend.co.uk) - (https://sell2.in-tend.co.uk/blpd/publictenders) by no later than 12:00 hrs on 14th January 2026.
Planning Information
This is a request for information only.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05e684
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/076130-2025
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- UK2 - Preliminary Market Engagement Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- SME
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
48480000 - Sales, marketing and business intelligence software package
48481000 - Sales or marketing software package
79310000 - Market research services
79311000 - Survey services
79320000 - Public-opinion polling services
79342000 - Marketing services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 21 Nov 20253 months ago
- Submission Deadline
- Not specified
- Future Notice Date
- 28 Jan 2026Expired
- Award Date
- Not specified
- Contract Period
- 27 Mar 2026 - 27 Mar 2029 3-4 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planning
- Lots Status
- Planning
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- WEST MERCIA POLICE AND CRIME COMMISSIONER
- Contact Name
- Mohib Ali
- Contact Email
- mohib.ali@westmercia.police.uk
- Contact Phone
- 01905694189
Buyer Location
- Locality
- WORCESTER
- Postcode
- WR3 8SP
- Post Town
- Worcester
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG1 Herefordshire, Worcestershire and Warwickshire
- Small Region (ITL 3)
- TLG12 Worcestershire CC
- Delivery Location
- Not specified
-
- Local Authority
- Wychavon
- Electoral Ward
- North Claines & Salwarpe
- Westminster Constituency
- Droitwich and Evesham
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/076130-2025
21st November 2025 - Preliminary market engagement notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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