Planning

Justice-wide Intermediary Services - Preliminary Market Engagement

MINISTRY OF JUSTICE

This public procurement record has 1 release in its history.

Planning

28 Nov 2025 at 11:36

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Ministry of Justice (MoJ) in the United Kingdom is initiating a public procurement process aimed at engaging the market for future intermediary services across the justice sector. This process is in the planning phase, with a preliminary market engagement notice already published on 28th November 2025. The procurement is focused on services that may include those under the current HMCTS Appointed Intermediary Services Frameworks and will also entertain ad hoc intermediary services for various justice system entities. Interested suppliers have until 5th January 2026 to engage in the process through a Market Engagement Information Pack. The procurement falls under the services category, particularly justice services, and is expected to be a significant undertaking with an estimated value of up to £120 million GBP. The procurement involves light touch regime protocols and aims to ensure the inclusion of SMEs and voluntary, community, and social enterprise organisations. The location for the procurement is broadly across the UK.

This tender represents a substantial business growth opportunity for companies specialising in justice services, communication facilitation, or services tailored for vulnerable individuals within the legal framework. The MoJ's engagement with the market through this preliminary process allows businesses to influence the procurement landscape and tailor their services to better fit projected needs. Companies with expertise in administrative legal services, law-courts-related activities, or police services, and those capable of delivering innovative communication solutions within the justice system, will find this opportunity particularly relevant. SMEs and VCSEs are specifically encouraged to participate, fostering a diverse and competitive bidding process that could lead to fruitful long-term contracts commencing from April 2029.

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Notice Information

Notice Title

Justice-wide Intermediary Services - Preliminary Market Engagement

Notice Description

The MoJ is currently exploring the future of intermediary services provision and invites the market to participate in preliminary market engagement, prior to any procurement process. The MoJ is exploring how these services may be delivered across the Ministry and the wider justice sector. Services being considered include those currently provided under the HMCTS Appointed Intermediary Services Frameworks (HAIS) and the Witness Intermediary Scheme (WIS), in addition to ad hoc intermediary services provided to support His Majesty's Prison and Probation Service (HMPPS) and the Parole Board. You can find out more about the current HAIS arrangements at: https://www.gov.uk/guidance/hmcts-intermediary-services#about-hmcts-intermediary-services You can find out more about the current Witness Intermediary Scheme at: https://www.gov.uk/guidance/ministry-of-justice-witness-intermediary-scheme Intermediaries are impartial communication specialists whose primary responsibility is to enable complete, coherent and accurate communication with vulnerable witnesses, defendants and parties in the justice system, in order to improve the quality of evidence and facilitate the vulnerable person's understanding and participation in the proceedings. The role of an intermediary includes making an assessment and reporting, orally or in writing, about the communication needs of the vulnerable person and the steps that should be taken to meet those needs. It also includes implementing those measures, at a court hearing or interview, for example at a solicitor's office or police station.

Planning Information

The purpose of this notice is to enable suppliers to find out more about the opportunity to engage. A Market Engagement Information Pack is available to interested suppliers, accessible via the MoJ eSourcing Portal. A market engagement questionnaire provides the facility for interested suppliers to provide their views and respond to specific questions. Further details can be found within the Market Engagement Information Pack. Interested parties are required to complete the following actions: 1) Register an account through the MoJ Sourcing Portal at https://ministryofjusticecommercial.ukp.app.jaggaer.com/web/login.html If you are unsure whether you are already registered on the MoJ eSourcing Portal, you can email the support team: esourcing@justice.gov.uk 2) Navigate to the left side menu and click on ‘PQQs Open to All Suppliers’ > find and click on ‘PQQ_542 - Justice-wide Intermediary Services (Market Engagement Only)’ 3) You can express an interest by clicking ‘Express interest’. The MoJ encourages interested parties to download the Information Pack and respond to the Market Engagement Questionnaire. Note that the Pre-Qualification Questionnaire (PQQ) is being used as a mechanism for sharing information, and no feedback or responses to engagement will affect your ability to tender for contracts in the future. Responses at this stage are not evaluated or attributed to you or your organisation in future procurement stages. If your organisation does not wish to participate in the market engagement event or subsequent events, this will not prevent your organisation from being able to participate in any subsequent procurement. MoJ reserves the right not to proceed with any procurement. Nothing shall constitute a commitment to ordering unless we undertake a procurement that results in the award of a contract. Any and all costs associated with the production of a response to market engagement must be borne by your organisation. MoJ will not contribute in any way to meeting production costs of any response. MoJ expects that all responses to this engagement opportunity will be provided by the supplier in good faith, to the best of its ability, in light of the information available at the time of response. The MoJ intends to undertake further market engagement activity in 2026. Further information can be found within the Market Engagement Information Pack.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05eaec
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/078016-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

75 - Administration, defence and social security services

CPV Codes

75230000 - Justice services

75231100 - Law-courts-related administrative services

75241100 - Police services

Notice Value(s)

Tender Value
£100,000,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
28 Nov 20252 months ago
Submission Deadline
Not specified
Future Notice Date
11 Jul 20272 years to go
Award Date
Not specified
Contract Period
31 Mar 2029 - 31 Mar 2035 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF JUSTICE
Contact Name
Commercial
Contact Email
intermediariesproject@justice.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9AJ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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