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IT Service Management tool (ITSM)

Places for People Group Limited

This public procurement record has 4 releases in its history.

TenderCancellation

01 Apr 2026 at 10:19

UK12 - Procurement Termination Notice
TenderUpdate

12 Jan 2026 at 16:05

UK4 - Tender Notice
TenderUpdate

12 Jan 2026 at 14:05

UK4 - Tender Notice
Tender

02 Dec 2025 at 12:05

UK4 - Tender Notice
Summary of the contracting process

The procurement process managed by Places For People Group, located at 305 Gray's Inn Road, London, sought to acquire and implement an industry-leading IT Service Management (ITSM) platform. Initially active and governed by the Procurement Act 2023, the tender aimed to address growing business needs by integrating essential capabilities such as automation and service catalogue visibility, among others. The process, categorised under 'Software package and information systems' and 'Information technology services', estimated a gross value of £720,000, with a net amount of £600,000. Procured using a competitive flexible procedure, responses were due by 6th February 2026, with the contract period starting from 18th May 2026. However, as of 1st April 2026, the procurement was cancelled due to misalignment with operational requirements, emphasising transparency and efficient resource utilisation, potentially leading to re-procurement with revised specifications in the future.

The cancellation of the procurement process for the IT Service Management tool presents significant opportunities for suppliers within the IT and software development industry to prepare for potential future tenders. Organisations specialising in ITSM solutions with robust integration capabilities and strong expertise in service management modules stand to benefit the most from engaging with Places For People Group in this and any future opportunity. Small and medium enterprises (SMEs), as well as voluntary, community, and social enterprises (VCSEs), are encouraged to monitor updates for future tenders as places for People Group indicates possibilities for re-procurement under revised terms, offering a strategic avenue for technological partnerships and development of tailored IT service solutions.

How relevant is this notice?

Notice Information

Notice Title

IT Service Management tool (ITSM)

Notice Description

Places for People (PfP) seeks to acquire and implement an industry-leading IT Service Management (ITSM) platform that meets both current and future business requirements. PfP currently operates an in-house service management platform, LogIT, which is no longer capable of supporting growing business needs. The existing system lacks essential capabilities, including automation, integration, service catalogue visibility, configuration management, analytics, and knowledge management. Integration with existing tools and platforms including but not limited to Intune, Entra ID, Active Directory, Observability (LogicMonitor) and compatibility with a market leading ITAM solution. Implementation of modules: Incident, Change and Release Management, Problem, Configuration Management Database (CMDB), Known Error Database (KEDB), Service Catalogue, Knowledge Management. Interrogation of system configuration. Interrogation of professional training for three (3) IT Ops colleagues to maintain and operate chosen solution. Salesforce LogIT, Change IT decommission Security Operations Centre (SOC) Integration To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=1005774193

Lot Information

Lot 1

Renewal: The Contract will have an initial term of three (3) years, with the option for Places for People (PfP) to extend for an additional two (2) years at its sole discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05ecc8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/030161-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72222300 - Information technology services

Notice Value(s)

Tender Value
£600,000 £500K-£1M
Lots Value
£600,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Apr 20265 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
18 May 2026 - 17 May 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Cancelled
Lots Status
Cancelled
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Places for People Group Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
WC1X 8QR
Postcode Area
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
King's Cross
Westminster Constituency
Holborn and St Pancras

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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