Notice Information
Notice Title
Retail Incident and Fraud Management Services
Notice Description
Retail Incident and Fraud Management Services comprising: 1st & 2nd Line Retail Incident Management (RIM) E-commerce Fraud Prevention (eFP) Account Management
Procurement Information
Compatibility with existing systems and technical environment. A redesign and/or replacement would result in operational risk and disruption.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-05f07b
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/014623-2026
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Direct
- Procurement Method Details
- Direct award
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72253000 - Helpdesk and support services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- £2,023,391 £1M-£10M
- Contracts Value
- £2,023,391 £1M-£10M
Notice Dates
- Publication Date
- 18 Feb 20264 days ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 8 Dec 20252 months ago
- Contract Period
- 9 Jan 2026 - 15 Oct 2028 2-3 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SE TRAINS LIMITED
- Contact Name
- Not specified
- Contact Email
- procurement@southeasternrailway.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- SE1 2AU
- Post Town
- South East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI44 Lewisham and Southwark
- Delivery Location
- Not specified
-
- Local Authority
- Southwark
- Electoral Ward
- London Bridge & West Bermondsey
- Westminster Constituency
- Bermondsey and Old Southwark
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/014623-2026
18th February 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/080488-2025
8th December 2025 - Transparency notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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