Havant Advice Services

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    "date": "2026-02-27T16:39:06Z",
    "ocid": "ocds-h6vhtk-05f141",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-PPON-PGRP-6166-CGXY",
            "name": "Havant Borough Council",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PGRP-6166-CGXY"
            },
            "address": {
                "streetAddress": "Civic Centre Rd, Havant PO9 2AX",
                "locality": "Havant",
                "postalCode": "PO9 2AX",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ35"
            },
            "contactPoint": {
                "email": "hbc_procurement@havant.gov.uk"
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            "details": {
                "url": "http://www.havant.gov.uk",
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        },
        {
            "id": "GB-COH-02946921",
            "name": "CITIZENS ADVICE SOLENT EAST",
            "identifier": {
                "scheme": "GB-COH",
                "id": "02946921"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PRZV-4181-GZBD"
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            ],
            "address": {
                "streetAddress": "Unit 2 & 3 Ark Royal House",
                "locality": "Portsmouth",
                "postalCode": "PO1 2GF",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ31"
            },
            "contactPoint": {
                "email": "contactus@casolenteast.org.uk"
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            "roles": [
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            "details": {
                "url": "https://casolenteast.org.uk/",
                "scale": "large",
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    "buyer": {
        "id": "GB-PPON-PGRP-6166-CGXY",
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    "tender": {
        "id": "ocds-h6vhtk-05f141",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "Havant Advice Services",
        "description": "Havant Borough Council (the council) invited tenders from suitably qualified suppliers for the provision of open access social welfare services for people across Havant Borough (the Service). The purpose of the Service is to: - Provide free, confidential, impartial advice to people in need, over the age of 16 who live of work in Havant Borough. - Improve outcomes for individuals and help prevent future crisis, whilst helping reduce demand for health care, social care, housing and other statutory services. - Seek to understand the underlying causes of people's problems with the aim of helping the individual better deal with the symptoms of their challenges by offering a holistic advice and support service. The Service must be available through a range of options, with and without appointment, on a walk-on basis at accessible locations in the Borough, by telephone, email ,or other technologies that provide confidential communication. The Service must provide advice that is accurate, up to date, lawful, and fit for purpose. It shall be tailored to meet the needs of the customer. Therefore the Service must provide advisor trained in areas of high volume / high value demand, and who are also able to help customers find answers that fall outside of these areas. The highest areas of demand are welfare benefits, debt, housing, consumer issues, and other issues including family rights, employer rights etc. In addition, the Service must provide specific debt and other advice to council housing customers. This will include attendance at the council's premises for 1.5 days per week to work directly with the councils housing team. The council's budget for this service is PS141,000 per year, excluding VAT. This will be paid in 2 instalments in March and October each year. The contract is due to commence on 01 April 2026 for an initial period of 3 years, ending on 31 March 2029. The contract includes the option to extend for additional periods to be agreed, to a maximum contract term of 5 years. This takes the total approximate value of the contract is PS705,000 (excluding VAT). The council aims to work with the supplier to identify and bid for new pots of funding. Where this is successful, this may lead to an increase in the total value of the contract. Payment for the contract will be made in 2 instalments at 6 month intervals starting on contract commencement. There are TUPE implications for this contract. It must also be noted that the council is part of the \"Hampshire and Solent\" area that has been accepted as a priority area for English Devolution. This process includes Local Government Reorganisation (LGR), the creation of new unitary authority structures to replace existing \"two-tier\" county and district council system. Further details about this process are available at https://www.havant.gov.uk/devolution-and-local-government-reorganisation-lgr Definite timescales for this process are still to be confirmed, however, for Tenderers, the prospect of LGR means: - the minimum contract term has been set to allow for flexibility during this period of reorganisation - the take up of extension options may depend on how advice services across the new structure will be commissioned - this contract may be novated to the new authority structure and name during the contract term - the contract may be varied to allow for service adaptations within the new structure, or to prepare for the new structure",
        "status": "complete",
        "items": [
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                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "85312310",
                        "description": "Guidance services"
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                        "country": "GB",
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        ],
        "value": {
            "amountGross": 846000,
            "amount": 705000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "specialRegime": [
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        "aboveThreshold": true,
        "submissionMethodDetails": "All tender response must be submitted using the council's eProcurement Portal, Proactis. The portal can be accessed at: https://procontract.due-north.com/Login",
        "submissionTerms": {
            "electronicSubmissionPolicy": "allowed",
            "languages": [
                "en"
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        "tenderPeriod": {
            "endDate": "2026-01-19T12:00:00Z"
        },
        "enquiryPeriod": {
            "endDate": "2026-01-09T23:59:00Z"
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            "endDate": "2026-01-30T23:59:59Z"
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                "value": {
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                    "amount": 705000,
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                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Service delivery",
                            "description": "Service delivery will be assessed over the following sub-criteria: - Hours and location: 5% - Service delivery: 10% - Engaging with clients: 10%",
                            "numbers": [
                                {
                                    "number": 25,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "quality",
                            "name": "Working with stakeholders",
                            "description": "Working with stakeholders will be assessed over the following sub-criteria: - Working with the council: 7.5% - Working with other partners: 7.5%",
                            "numbers": [
                                {
                                    "number": 15,
                                    "weight": "percentageExact"
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                        {
                            "type": "quality",
                            "name": "Staff resources",
                            "description": "Staff and resources will be assessed over the following sub-criteria: - Organogram: 5% - Contract manager: 5% - Staff training and wellbeing: 10% - Staff recruitment: 5%",
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                "selectionCriteria": {
                    "criteria": [
                        {
                            "type": "economic",
                            "description": "The conditions of participation for this contract are set out in the Project Specific Questionnaire (PSQ) and Section 3 of the Stage 1 Conditions of Participation document, and are summarised below: ECONIMIC AND FINANCIAL STANDING (EFS) - Assessment of financial risk - Tenderer financial standing will be assessed in accordance with the council's EFS methodology. This is provided within the tender documents. - Use of a guarantor - where a guarantor is required, the guarantor's financial standing will be assessed in accordance with the council's EFS methodology. This is provided with the tender documents. - Ability to obtain relevant insurances - ability to obtain Employer's (Compulsory) Liability Insurance of PS10million, each and every claim, Public Liability Insurance of PS10million, each and every claim, and Professional Indemnity Insurance of PS2million, each and every claim. LEGAL CAPACITY - GDPR compliance - written statement to confirm the service will be delivered in accordance with the requirements of GDPR. The documents are available to download through the council's eProcurement portal at: https://procontract.due-north.com/Opportunities/Index"
                        },
                        {
                            "type": "technical",
                            "description": "The conditions of participation for this contract are set out in the Project Specific Questionnaire (PSQ) and Section 3 of the Stage 1 Conditions of Participation document, and are summarised below: TECHNICAL ABILITY - Provision of contract examples - provision of 1 contract example evidencing provision of similar open access social welfare advice services. - Organisation standards - demonstration the organisation has achieved the Advice Quality Standard. - Health and safety"
                        }
                    ]
                },
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                "contractPeriod": {
                    "startDate": "2026-04-01T00:00:00+01:00",
                    "endDate": "2029-03-31T23:59:59+01:00",
                    "maxExtentDate": "2031-03-31T23:59:59+01:00"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The contract includes the option to extend, for additional periods to be agreed, to a maximum total contract term of 5 years, subject to the agreement and performance and both parties. Please note, fixed extension periods have not been set to allow for non-standard extension periods to be used as required, within the context of LRG."
                }
            }
        ],
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                "description": "Not published"
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                "description": "Tender notice on Find a Tender",
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                "datePublished": "2025-12-08T18:29:49Z",
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        "hasRecurrence": true,
        "recurrence": {
            "dates": [
                {
                    "startDate": "2030-09-30T23:59:59+01:00"
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        "riskDetails": "Tenderers should note that the council is part of the \"Hampshire and Solent\" area that has been accepted as a priority area for English Devolution. This process includes Local Government Reorganisation (LGR), the creation of new unitary authority structures to replace existing \"two-tier\" county and district council system. Further details about this process are available at https://www.havant.gov.uk/devolution-and-local-government-reorganisation-lgr Definite timescales for this process are still to be confirmed, however, for Tenderers, the prospect of LGR means: - the minimum contract term has been set to allow for flexibility during this period of reorganisation. - the take up of extension options may depend on how advice services across the new structure will be commissioned. - this contract may be novated to the new authority structure and name during the contract term. - the contract may be varied to allow for service adaptations within the new structure, or to prepare for the new structure. - the value of the contract may change to accommodate the required service adaptations within the new structure, or to prepare for the new structure."
    },
    "language": "en",
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            "assessmentSummariesDateSent": "2026-02-27T00:00:00Z",
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