Planning

PLM Service Management Support

UK INDUSTRIAL FUSION SOLUTIONS LTD

This public procurement record has 1 release in its history.

Planning

09 Dec 2025 at 16:05

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

UK Industrial Fusion Solutions Ltd is in the planning stages of a procurement process for a contract titled "PLM Service Management Support". This contract falls under the services category, specifically targeting information technology services and helpdesk support, and is located in the United Kingdom. As of 9th December 2025, the process is in the planning phase, with the contract commencing on 10th February 2026 and running until 10th February 2027, with a potential extension to 10th August 2027. This opportunity, with a gross value of £480,000, involves providing service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme.

This tender represents a significant opportunity for businesses specialising in IT and helpdesk services to secure a substantial and high-value contract. Companies experienced in platform administration, user training, and seamless integration with strategic partners like Dassault for advanced support levels would find this particularly advantageous. Engaging in this project could position businesses at the forefront of high-tech service provision within a critical programme phase, offering sustained growth potential and collaboration with an innovative public undertaking in the UK.

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Notice Information

Notice Title

PLM Service Management Support

Notice Description

UKIFS seeks a supplier to provide service management support for the Dassault 3DEXPERIENCE PLM system within the STEP Programme. The service will include embedded helpdesk support (1st-3rd line), liaison with Dassault for 4th line, platform administration, user training, and business administration tasks. The contract supports continuity of PLM service management during a critical phase of STEP's design definition workstream. Further information will be provided via a Tender Notice (to be published) To view this notice, please click here: https://ukifs.delta-esourcing.com/delta/viewNotice.html?noticeId=1000121991

Planning Information

1. Summary of Engagement UKIFS conducted preliminary market engagement to inform the development of requirements for the procurement of PLM Service Management Support within the STEP Programme. This engagement aimed to understand considerations around service delivery, security, and transition needs. 2. Engagement Details Participants: •Dassault (strategic partner providing 3DEXPERIENCE software) •Technia (supplier to UKAEA, of which UKIFS is a wholly owned subsidiary) •Format: Separate c.30-minute virtual sessions via Microsoft Teams Topics Covered: •Location and working arrangements, including security requirements •Information security and access management considerations •Transition from UKAEA support team to outsourced provider •Migration and upgrade requirements •Estimated ticket volumes and support time assumptions 3. Outcome The engagement helped UKIFS refine its understanding of service requirements and operational considerations. No confidential or non-public information was shared with suppliers beyond what is now included in the published technical specifications, as part of the corresponding (active) open tender for this requirement. The final requirements were developed independently by UKIFS approximately three months after the engagement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f211
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081165-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72222300 - Information technology services

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
£400,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
10 Feb 2026 - 10 Feb 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UK INDUSTRIAL FUSION SOLUTIONS LTD
Contact Name
Operational Procurement Team
Contact Email
operationalprocurement.step@ukifs.uk
Contact Phone
Not specified

Buyer Location

Locality
OXFORDSHIRE
Postcode
OX14 3DB
Post Town
Oxford
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ14 Oxfordshire CC
Delivery Location
Not specified
Local Authority
South Oxfordshire
Electoral Ward
Sandford & the Wittenhams
Westminster Constituency
Didcot and Wantage

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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