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Personal Safety Device Framework

Suffolk County Council

This public procurement record has 4 releases in its history.

Award

07 Aug 2026 at 12:35

UK7 - Contract Details Notice
Award

13 May 2026 at 12:45

UK6 - Contract Award Notice
TenderUpdate

08 Jan 2026 at 10:49

UK4 - Tender Notice
Tender

12 Dec 2025 at 15:05

UK4 - Tender Notice
Summary of the contracting process

Suffolk County Council established a single-supplier framework for monitored lone-worker and personal safety services, including personal safety devices, alarm intervention and user training. The solution is intended to help employees carry out their duties safely while reducing risks associated with working alone. It must support people with different roles and risk levels, with a range of easy-to-use devices, proportionate escalation routes and appropriate responses. The framework can be used by Suffolk County Council, its wholly owned trading organisations and arm’s-length bodies, and other UK public contracting authorities. Potential users include councils, emergency services, probation and health authorities, schools, academies, further and higher education institutions, and voluntary and community organisations. Delivery covers the United Kingdom.

The procurement is complete and awarded following an above-threshold open procedure. One supplier was selected: Totalmobile Limited. The award was made on 13 May 2026, with a contract value of £4,000,000 excluding VAT (£4,800,000 including VAT). The contract was entered into and signed on 1 June 2026 and runs until 31 May 2030. It is a single-supplier framework without reopening competition, with no separate lots for suppliers to choose between. Evaluation weighted quality at 60% and cost at 40%. The tender submission deadline was 23 January 2026 at noon, and the enquiry deadline was 2 January 2026 at 5pm. The requirement is identified as health and safety services and is expected to recur.

This opportunity indicates demand for an integrated lone-worker safety provider able to supply and support devices across low-, medium- and high-risk users. A credible competitor would need technology that remains functional in all locations, weather conditions and areas with little or no mobile signal, alongside continuous monitoring by an alarm receiving centre. Relevant assurance includes BS 9518:2021, BS EN 50518:2019+A1:2023, BS 8484:2022, BS 7858:2019 and ISO/IEC 27001:2022, or equivalent standards. The buyer also expects effective escalation processes, user training, data protection controls, health and safety arrangements and evidence of managing subcontractor supply chains. The requirement is suitable for SMEs and voluntary, community or social enterprises, and can serve public bodies across the UK.

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Notice Information

Notice Title

Personal Safety Device Framework

Notice Description

Suffolk County Council have established a single vendor framework for Personal Safety Devices. The Framework will be available for use by Suffolk County Council, including any trading organisations wholly owned by the Council; arm's length bodies established by the Council and other public contracting authorities within the UK, including but not limited to: district and borough councils; Mayoral Authorities; Unitary Authorities; County Councils; Police; Fire and Rescue Services; Ambulance Services, Probation Service; Health Authorities; Voluntary and Community Sector; Higher and Further Educational establishments; Schools; Free schools, Academies and Pupil Referral Units. The contract is for the provision of a monitored Lone Worker and Personal Safety solution, with devices that allow actuations with appropriate intervention as required, assisting staff in carrying out their duties safely, and minimising additional risks associated with working alone. Included in this contract is training for all users of these services. Included in this contract is training for all users of these services. The aim is to provide maximum flexibility for SCC and any other organisations who may choose to use the Framework, in ensuring the personal safety of its employees. We require a range of devices and solutions that can be used by individuals who have differing risk levels in the delivery of their duties. We require devices and solutions that are easy to use and have proportionate escalation methods and routes. Devices and solutions should be provided for a wide range of needs, roles and risk profiles. This opportunity was available in the 'Current Tenders' area of portal. Interested parties were invited to express their interest to gain full access to the tender documentation. The deadline date for submissions of the tender was 23rd January 2026 at 12:00 (noon). The total framework value is up to PS4,000,000 (excluding VAT) - this takes into consideration potential spend undertaken by any/all eligible Authorities using the framework. Please note, the contract was not signed and sealed until the 29th July 2026. However, for the avoidance of doubt, the date the contract was entered into was 1st June 2026.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f50c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/075274-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

71 - Architectural, construction, engineering and inspection services

CPV Codes

71317200 - Health and safety services

Notice Value(s)

Tender Value
£4,000,000 £1M-£10M
Lots Value
£4,000,000 £1M-£10M
Awards Value
£4,000,000 £1M-£10M
Contracts Value
£4,000,000 £1M-£10M

Notice Dates

Publication Date
7 Aug 20262 weeks ago
Submission Deadline
23 Jan 2026Expired
Future Notice Date
Not specified
Award Date
13 May 20263 months ago
Contract Period
1 Jun 2026 - 31 May 2030 4-5 years
Recurrence
2029-11-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Suffolk County Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
IPSWICH
Postcode
IP1 2BX
Postcode Area
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
Not specified
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

TOTALMOBILE LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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