Planning

UK2 - Provision of a Computer Aided Dispatch System for SBA emergency services in Cyprus.

MINISTRY OF DEFENCE

This public procurement record has 1 release in its history.

Planning

15 Dec 2025 at 17:03

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Ministry of Defence is planning a procurement process titled "Provision of a Computer Aided Dispatch System for SBA emergency services in Cyprus," classified under software-related services and communications systems. This procurement is currently in the planning stage, with a preliminary market engagement exercise underway to identify potential suppliers who can deliver an online Computer Aided Dispatch solution for emergency services within Cyprus's Sovereign Base Areas. Responses are due by 13 January 2026. The procurement aligns with central government requirements and is expected to commence on 1 April 2026, spanning until 31 January 2029, with the potential for renewal until 31 January 2031.

Businesses that specialise in developing industry-specific software solutions, particularly those with expertise in command, control, and communication systems, could find this tender an excellent opportunity for growth. The opportunity is particularly suited for small and medium enterprises (SMEs) or voluntary, community and social enterprises (VCSEs) with capabilities in software-related services, and compliance with GDPR and MOD security standards. Successful bidders will need to provide advanced functionalities such as real-time coordination and communication across various emergency services, and integration capabilities with drones and third-party devices, potentially expanding their portfolio and operational footprint in Cyprus.

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Notice Information

Notice Title

UK2 - Provision of a Computer Aided Dispatch System for SBA emergency services in Cyprus.

Notice Description

Cyber & Specialist Operations Command (CSOC) Commercial Branch seeks a single supplier capable of delivering an online Computer Aided Dispatch (CAD) solution to integrate all emergency services operating within the Sovereign Base Areas (SBAs) on the island of Cyprus, including fire, police, ambulance, and customs & immigration. The service must be fully operational and effective for use within Cyprus, supporting the unique requirements of the SBAs. The CAD solutions must enable real-time coordination, communication and situational awareness for UK SBA emergency services. It should provide a unified platform for dispatch, tracking and communication across all blue light agencies, including SBA Customs & Immigration. FUNCTIONAL REQUIREMENTS The supplier must provide a solution that meets the following capabilities: 1. A unified dashboard that enables real-time tracking of internet-connected devices (e.g. smartphones and tablets) across all emergency services. The dashboard must identify which service assets are assigned to. 2. A mobile application compatible with Android and iOS, deployable across staff and mobile resources. The application must support communication, location tracking and operational commands. It should also enable audio communication and integrate with body-camera or video equipment to enhance functionality. 3. instant on-screen features, such as: - live video streaming from a caller's device without requiring an app download - location data such as GPS for missing persons - Secure management of media attachments via SMS - Real-time text chat with multi-language translation - Delivery of operational commands through messaging and through audio - Audio communication alongside body-camera or video support. 4. Simple onboarding and setup, including bulk user creation for all services and integration with Microsoft Azure Active Directory for Single Sign-On (SSO) 5. Training options for key users and administrators, delivered remotely or face-to-face/ 6. API integration through RESTful API for data exchange, analytics dashboards, and triggering CAD functionality. 7. Integration with drones and third-party devices, supporting RTMP streaming in up to 4K UHD quality, accessible via the CAD dashboard and mobile app. 8. Support and maintenance, providing at least remote assistance via telephone and email. NON-FUNCTIONAL REQUIREMENTS The supplier's solution must provide: 1. Secure cloud storage that will be hosted in the UK, with provision of a minimum capacity of 0.5 TB and three-way replication for data protection. 2. Full compliance with the Ministry of Defence (MOD) security standards and the GDPR. 3. High availability and built-in resilience to ensure continuity of critical operations, prevent data loss, and maintain service through multi-server connectivity. ADITIONAL DATA & SERVICE LIMITS The solution must include: 1. Provision for at least 250 high-priority SMS messages per month. 2. Support for one concurrent RTMP video stream per agency at any given time. 3. A minimum of 0.5 TB of secure, replicated cloud storage hosted in UK data centres. COMPLIANCE The solution must meet the following information security and data protection standards: 1. Adherence to Ministry of Defence (MOD) information assurance requirements and protective marking policies. 2. Full compliance with the General Data Protection Regulation (GDPR) for handling personal and sensitive data. 3. Certification or compliance with ISO 27001, the international standard for Information Security Management, covering data protection and risk management (or a demonstrably equivalent standard).

Planning Information

This notice has been published as one component of a market-testing exercise. The Authority is seeking responses from potential suppliers that hold the necessary capabilities to fulfil this requirement as descrbed in this notice. After reviewing the high-level statement of requirements described on this notice, if suppliers believe they can fulfil the requirements, this should be expressed in writing to the email address below: UKStratCom-Comrcl-BFC@mod.gov.uk Any enquiries relating to this requirement should be sent to the email address above.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f61a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083063-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

35711000 - Command, control, communication systems

48180000 - Medical software package

72212100 - Industry specific software development services

72260000 - Software-related services

72268000 - Software supply services

72317000 - Data storage services

Notice Value(s)

Tender Value
£135,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
1 Mar 20266 days to go
Award Date
Not specified
Contract Period
31 Mar 2026 - 31 Jan 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
MINISTRY OF DEFENCE
Contact Name
Not specified
Contact Email
ukstratcom-comrcl-bfc@mod.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
EPISKOPI
Postcode
HA6 3HP
Post Town
Harrow
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3)
TLH27 South West Hertfordshire
Delivery Location
Not specified
Local Authority
Three Rivers
Electoral Ward
Moor Park & Eastbury
Westminster Constituency
South West Hertfordshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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