Tender

Care Service Product and Delivery Partner

DEPARTMENT FOR WORK & PENSIONS

This public procurement record has 3 releases in its history.

TenderCancellation

09 Mar 2026 at 14:17

UK12 - Procurement Termination Notice
Planning

11 Feb 2026 at 10:14

UK2 - Preliminary Market Engagement Notice
Planning

16 Dec 2025 at 16:08

UK1 - Pipeline Notice
Summary of the contracting process

The Department for Work & Pensions (DWP), based in London, is at the planning stage to engage the market for its Care Service Product and Delivery Partner initiative. This falls within the IT services industry category and seeks to transform how multiple benefit lines could be administered using a common solution. The procurement aims to improve customer experience through policy, process, and technology innovation. While the recent tender for the project was withdrawn on the 9th of March 2026 following a review by the department, the DWP continues to engage suppliers with a pre-market engagement scheduled, culminating on the 9th of March 2026 at 10am. The engagement provides an opportunity for businesses to offer insights, guiding future procurement activities.

This planned procurement presents significant business growth opportunities, especially for SMEs and organisations in IT services like consulting, software development, and support, as well as those with industry-specific software solutions. With a gross contract value of £24 million to be planned for September 2026, businesses skilled in CRM platforms or similar can offer innovative solutions to support DWP’s service transformation. The procurement method is selective, leveraging pre-existing commercial tools, potentially under a CCS Framework, ensuring a competitive yet structured tendering process suitable for various business sizes, including VCSEs. This procurement provides ample scope for organisations to demonstrate capability in transforming public service delivery with cutting-edge technology.

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Notice Information

Notice Title

Care Service Product and Delivery Partner

Notice Description

The Department for Work and Pensions (DWP) wish to give notice of a potential contract(s) opportunity for a DWP Care Service Product and Delivery Partner ('Care Service'). DWP is looking to improve the experience of its customers and operate more efficiently by taking a fresh look at policy, process and technology; exploring how multiple benefit lines could be administered with a common solution. DWP want to explore whether a common, core set of technical capabilities could accelerate the transformation of the Care Service benefits, allowing us to meet customer needs and do so efficiently. The Department is engaging with the market to gather insights from suppliers to help shape and inform any future procurement activity related to the Care Service.

Planning Information

The Department is engaging with the market to gather insights from suppliers to help shape and inform any future procurement activity related to the Care Service. The aim of the pre-market engagement activity is to: 1. Share the Department's intention for a potential future DWP Care Service requirement 2. Engage with suppliers to understand what their proposed approach to delivering the current requirements would be, which may be used to help inform the overall delivery approach and commercial strategy (including scope, delivery, market capacity and commercial approaches) 3. Understand what the market can offer in terms of skills and experience, including any innovative technology, to support DWP's future roadmap. The pre-market engagement will be carried out via the Atamis Portal, interested suppliers should register their interest and access the Request for Information document by completing the following steps: a) Register on the Portal: Suppliers not already registered on DWP's Atamis Portal should do so here - https://dwp2.my.site.com/ProSpend__eSourcing_Community_Registration?locale=uk b) Express Interest on the Portal: Suppliers should navigate to the 'Find Opportunities' page, click on the title of the opportunity ('Care Service Product and Delivery Partner'), and click Register Interest. c) Review the RFI and Attend the Webinar: The RFI document will be able to view in the documents area of the opportunity. DWP will host a webinar on Wednesday 17th February 2026 via Microsoft Teams to provide background and context to our requirement and answer any initial questions. The link to access the webinar is included within the RFI. The deadline for responses to the RFI is Monday 9th March 2026 at 10am.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f716
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/020941-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK12 - Procurement Termination Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Using pre-Procurement Act commercial tool
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£20,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
9 Mar 20261 months ago
Submission Deadline
Not specified
Future Notice Date
9 Mar 2026Expired
Award Date
Not specified
Contract Period
31 Aug 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Withdrawn
Lots Status
Withdrawn
Awards Status
Cancelled
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK & PENSIONS
Additional Buyers

MISSING

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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