Planning

Care Service Product and Delivery Partner

DEPARTMENT FOR WORK & PENSIONS

This public procurement record has 2 releases in its history.

Planning

11 Feb 2026 at 10:14

UK2 - Preliminary Market Engagement Notice
Planning

16 Dec 2025 at 16:08

UK1 - Pipeline Notice
Summary of the contracting process

The Department for Work & Pensions (DWP) is currently in the planning stage of a potential procurement process for the "Care Service Product and Delivery Partner" initiative. This opportunity involves engaging the market to gather insights from suppliers to help shape future procurement activities related to improving customer experience and operational efficiency within DWP's service offering. Located in London, the procurement activities are initially focused on market engagement through DWP's Atamis Portal, with a webinar scheduled on Wednesday, 17th February 2026. Suppliers are invited to express their interest and submit their response by Monday, 9th March 2026. The procurement falls under the services category, with a planned contract period starting from 1st September 2026 to 31st August 2029, potentially extending to 31st August 2031.

This tender provides significant opportunities for businesses specialising in IT services, consultancy, software development, industry-specific software packages, and Internet support. With an estimated contract value up to £24,000,000, it is particularly suitable for SMEs and VCSEs given the Department's willingness to explore technological solutions to transform care service delivery. Businesses with expertise in CRM platforms or similar products could play a pivotal role in delivering a common set of technical capabilities to accelerate service delivery transformation. Engaging in this procurement process can help businesses expand their portfolio, influence future public sector strategies, and contribute innovative technologies to support DWP's service roadmap.

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Notice Information

Notice Title

Care Service Product and Delivery Partner

Notice Description

The Department for Work and Pensions (DWP) wish to give notice of a potential contract(s) opportunity for a DWP Care Service Product and Delivery Partner ('Care Service'). DWP is looking to improve the experience of its customers and operate more efficiently by taking a fresh look at policy, process and technology; exploring how multiple benefit lines could be administered with a common solution. DWP want to explore whether a common, core set of technical capabilities could accelerate the transformation of the Care Service benefits, allowing us to meet customer needs and do so efficiently. The Department is engaging with the market to gather insights from suppliers to help shape and inform any future procurement activity related to the Care Service.

Planning Information

The Department is engaging with the market to gather insights from suppliers to help shape and inform any future procurement activity related to the Care Service. The aim of the pre-market engagement activity is to: 1. Share the Department's intention for a potential future DWP Care Service requirement 2. Engage with suppliers to understand what their proposed approach to delivering the current requirements would be, which may be used to help inform the overall delivery approach and commercial strategy (including scope, delivery, market capacity and commercial approaches) 3. Understand what the market can offer in terms of skills and experience, including any innovative technology, to support DWP's future roadmap. The pre-market engagement will be carried out via the Atamis Portal, interested suppliers should register their interest and access the Request for Information document by completing the following steps: a) Register on the Portal: Suppliers not already registered on DWP's Atamis Portal should do so here - https://dwp2.my.site.com/ProSpend__eSourcing_Community_Registration?locale=uk b) Express Interest on the Portal: Suppliers should navigate to the 'Find Opportunities' page, click on the title of the opportunity ('Care Service Product and Delivery Partner'), and click Register Interest. c) Review the RFI and Attend the Webinar: The RFI document will be able to view in the documents area of the opportunity. DWP will host a webinar on Wednesday 17th February 2026 via Microsoft Teams to provide background and context to our requirement and answer any initial questions. The link to access the webinar is included within the RFI. The deadline for responses to the RFI is Monday 9th March 2026 at 10am.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f716
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/012235-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Using pre-Procurement Act commercial tool
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£20,000,000 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
11 Feb 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
9 Mar 20262 weeks to go
Award Date
Not specified
Contract Period
31 Aug 2026 - 31 Aug 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
DEPARTMENT FOR WORK & PENSIONS
Contact Name
Not specified
Contact Email
cd.careservice@dwp.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1H 9NA
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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