Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

QQ25/019 Provision of an Out of Hours Repairs Call Centre

Tamworth Borough Council

This public procurement record has 2 releases in its history.

Award

29 May 2026 at 13:40

UK7 - Contract Details Notice
Tender

17 Dec 2025 at 10:36

UK4 - Tender Notice
Summary of the contracting process

Tamworth Borough Council has completed the procurement process for the provision of an Out of Hours Repairs Call Centre service, with ORCA BUSINESS SUPPORT LIMITED as the awarded supplier. The contract, identified under the title “QQ25/019 Provision of an Out of Hours Repairs Call Centre”, falls under the services industry category, specifically aimed at postal and telecommunications services. The call centre will handle housing repairs emergencies outside normal working hours, a crucial role necessitated by the Awaab’s Law to ensure residents' safety. The procurement followed an open method conducted as a below-threshold competition and is situated in the United Kingdom's UKG2 region. The contract was signed on 27 May 2026, with its active period starting on 1 June 2026 and running through to 31 May 2028, with the option for a 12-month renewal, valued at £25,000 gross.

This tender represents an excellent opportunity for businesses equipped to deliver out-of-hours telecommunication services, highlighting growth prospects for those in the emergency response or support services sector. The award criteria, focusing on quality and social value, as well as price, favour enterprises that can demonstrate comprehensive service management and value addition beyond cost measures. Large-scale service providers with established call-handling expertise would find this opportunity particularly fitting, especially if they are capable of operating within the required legal frameworks and quality standards set forth by the Tamworth Borough Council. Additionally, this completed award and its terms present a potential learning opportunity for businesses to understand procurement dynamics in governmental contexts.

How relevant is this notice?

Notice Information

Notice Title

QQ25/019 Provision of an Out of Hours Repairs Call Centre

Notice Description

Tamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab's Law. The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f775
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/050864-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
£30,000 Under £100K
Awards Value
Not specified
Contracts Value
£25,000 Under £100K

Notice Dates

Publication Date
29 May 20262 months ago
Submission Deadline
28 Jan 2026Expired
Future Notice Date
Not specified
Award Date
27 May 20263 months ago
Contract Period
1 Jun 2026 - 31 May 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Tamworth Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TAMWORTH
Postcode
B79 7BZ
Postcode Area
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG2 Shropshire and Staffordshire
Local Authority
Tamworth
Electoral Ward
Castle
Westminster Constituency
Tamworth

Supplier Information

Number of Suppliers
1
Supplier Name

ORCA BUSINESS SUPPORT LIMITED

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...