Tender

QQ25/019 Provision of an Out of Hours Repairs Call Centre

TAMWORTH BOROUGH COUNCIL

This public procurement record has 1 release in its history.

Tender

17 Dec 2025 at 10:36

UK4 - Tender Notice
Summary of the contracting process

Tamworth Borough Council is currently in the tender stage of a procurement process for the "QQ25/019 Provision of an Out of Hours Repairs Call Centre." This opportunity involves providing an Out-of-Hours housing repairs call handling service, focusing on emergency and hazard-related repairs in compliance with Awaab’s Law, to support residents outside standard working hours. Classified under postal and telecommunications services, this process is part of an open competition below the threshold cost of £30,000. Interested parties must submit their quotations in PDF or Office 365-compatible formats via the in-tend portal by 12 noon on 28 January 2026. The procurement is governed by UK legislation 2023/54, and the contract is set to commence on 1 May 2026, lasting until 30 April 2028 with an optional extension until 2029.

This tender represents a significant opportunity for businesses specialising in telecommunications and emergency call handling services to expand their operations and client base. Organisations with experience in managing critical safety functions and providing efficient customer service solutions outside normal business hours will be particularly well-suited to compete. The contract prioritises quality, accounting for 55% of the evaluation, alongside price and social value considerations. With the award criteria embracing both technical excellence and affordability, businesses that offer competitive pricing and demonstrate high standards in customer service are encouraged to participate.

How relevant is this notice?

Notice Information

Notice Title

QQ25/019 Provision of an Out of Hours Repairs Call Centre

Notice Description

Tamworth Borough Council requires a qualified and experienced contractor to provide an Out-of-Hours (OHH) housing repairs call handling service, capable of safely triaging emergency and hazard-related repairs, including cases falling under Awaab's Law. The OOH service is a critical safety function, providing essential support to residents outside of standard working hours.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05f775
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083670-2025
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Below threshold - open competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

CPV Codes

64000000 - Postal and telecommunications services

Notice Value(s)

Tender Value
£30,000 Under £100K
Lots Value
£30,000 Under £100K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
17 Dec 20251 weeks ago
Submission Deadline
28 Jan 20265 weeks to go
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Apr 2026 - 30 Apr 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TAMWORTH BOROUGH COUNCIL
Contact Name
Not specified
Contact Email
procurement@tamworth.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
TAMWORTH
Postcode
B79 7BZ
Post Town
Birmingham
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG24 Staffordshire CC
Delivery Location
TLG2 Shropshire and Staffordshire
Local Authority
Tamworth
Electoral Ward
Castle
Westminster Constituency
Tamworth

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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