Planning

Self Serve Project (N.B name may be subject to future change)

CROWN COMMERCIAL SERVICE

This public procurement record has 1 release in its history.

Planning

19 Dec 2025 at 14:45

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The Crown Commercial Service (CCS), a central government public authority located in Liverpool, UK, is progressing a significant procurement initiative titled the "Self Serve Project." Currently in the planning stage, this project focuses on enhancing procurement efficiency within office, computing, and IT service domains. Integral activities include an invitation for market engagement, scheduled for completion by 30th January 2026, that will influence the final contractual terms anticipated to commence from April 2027. Important milestones include a webinar briefing on 8th January 2026 and final clarification responses by 26th January 2026. Businesses interested in participating must register their interest by 19th January 2026 through the provided online registration link to receive the market engagement pack.

This procurement opportunity is tailored for businesses specialising in IT services, software development, and business services, especially those adept in technological advancements and innovative delivery models. SMEs are encouraged to participate, leveraging this initiative to showcase their capabilities in creating efficient, integrated procurement solutions that align with government digital standards. Companies excelling in areas such as media communication technologies, office equipment maintenance, and consultancy services stand poised to benefit significantly by engaging in the CCS procurement process, thus enhancing their visibility and growth within the public sector market.

How relevant is this notice?

Notice Information

Notice Title

Self Serve Project (N.B name may be subject to future change)

Notice Description

CCS is looking to procure a solution which will enable users to complete elements of their procurement journey with increased efficiencies and less complexity. The areas considered for this phase of the initiative focuses on a customer easily raising and refining a requirement, being routed to the most appropriate buying channel and then developing the relevant procurement documentation but reducing the manual effort currently associated with doing so. The overall aim is to improve customer experience and help them make more informed and compliant decisions earlier in the procurement journey. This should encourage the uptake of CCS products, too. Example outcomes of this solution include: 1. Understanding buyer needs 2. Recommending appropriate procurement routes 3. Supporting the creation of procurement documentation 4. Embedding compliance and policy guidance 5. Generating structured procurement data This solution needs to seamlessly integrate with the wider CCS digital ecosystem and align with government digital, security, accessibility and data governance standards (GDS, WCAG 2.2) Solution design is flexible, the aim is to maintain a coherent customer journey regardless of which process stages across it are affected or improved by this initiative. This notice and the upcoming market engagement exercise seeks supplier feedback on existing market capabilities, delivery approaches, commercial models, and other key considerations such as the maturity of technology available today.

Planning Information

Invitation to Participate: Market Engagement for the CCS Self-Serve Project CCS is initiating a crucial Market Engagement process to define and shape the commercial requirements for the Self-Serve Project. The purpose of this exercise is to seek supplier feedback on: - Existing market capabilities - Delivery approaches - Commercial models - The maturity of technology available today Your active supplier participation is essential to ensure that the upcoming procurement is optimally aligned with current market capabilities and harnesses the latest innovations. How to Participate and Register Interest To receive the comprehensive Market Engagement Pack and formally participate in this exercise, your organisation must formally register its interest by following the process below. The Market Engagement Pack will include: - A detailed Briefing Note - A Questionnaire for structured feedback PLEASE NOTE: The contract dates provided are indicative and intended for the purposes of this market engagement notice only. CCS anticipates defining a finalised contract term following the conclusion of the market engagement period. Registration Process: Please formally express your interest through this link, the address will need to be copies and pasted into your browser: https://crowncommercial.qualtrics.com/jfe/form/SV_2toA7SOa1rfofSS Key Activity Timeline Suppliers can register for market engagement through the above link. Date: 08/01/2026 Activity: Webinar Briefing Event Details: Held via webinar. This will provide the context of the opportunity and will allow suppliers to ask questions (supplementing the clarification process which will open immediately after the event). Registered suppliers are automatically invited via the contact details shared on the EOI. Following this, suppliers will be sent the Market Engagement pack Date: 19/01/2026 Activity: ME Pack Registration Deadline Details: Final day to register interest and receive the Market Engagement Pack Date: 20/01/2026 Activity: Clarification question deadline Details: Final day to submit any clarification questions on the questionnaire. Date: 26/01/2026 Activity: CCS response to clarification questions Details: CCS deadline to respond to outstanding clarification questions. Date: 30/01/2026 Activity: Market Engagement Closes Details: Deadline for submitting completed supplier questionnaire responses. Date: February 2026 Activity: CCS review all submitted supplier responses. CCS may also wish to hold 1:1 sessions, which may include demonstrations with suggested offerings, with selected suppliers to clarify points raised. All questions and answers will be shared on an anonymised basis as part of any future procurement. Your timely registration and valuable commercial and technical input are instrumental to the successful development of our future commercial strategies for this pivotal project.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fa88
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084981-2025
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

32 - Radio, television, communication, telecommunication and related equipment

48 - Software package and information systems

50 - Repair and maintenance services

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

30000000 - Office and computing machinery, equipment and supplies except furniture and software packages

32000000 - Radio, television, communication, telecommunication and related equipment

48000000 - Software package and information systems

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

72000000 - IT services: consulting, software development, Internet and support

79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Dec 20251 weeks ago
Submission Deadline
Not specified
Future Notice Date
30 Jan 20262 months to go
Award Date
Not specified
Contract Period
31 Mar 2027 - 31 Mar 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CROWN COMMERCIAL SERVICE
Contact Name
Not specified
Contact Email
supplier@crowncommercial.gov.uk
Contact Phone
+44 3454102222

Buyer Location

Locality
LIVERPOOL
Postcode
L3 9PP
Post Town
Liverpool
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD7 Merseyside
Small Region (ITL 3)
TLD72 Liverpool
Delivery Location
Not specified
Local Authority
Liverpool
Electoral Ward
City Centre North
Westminster Constituency
Liverpool Riverside

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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