Telephony with integrated Contact Centre capabilities

{
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    "id": "ocds-h6vhtk-05fab8-2025-12-19T15:42:45Z",
    "date": "2025-12-19T15:42:45Z",
    "ocid": "ocds-h6vhtk-05fab8",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=819037. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.publiccontractsscotland.gov.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (SC Ref:819037) Download the ESPD document here: https://www.publiccontractsscotland.gov.uk/ESPD/ESPD_Download.aspx?id=819037",
    "initiationType": "tender",
    "tender": {
        "id": "CHA Telephony",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Telephony with integrated Contact Centre capabilities",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "64200000",
            "description": "Telecommunications services"
        },
        "mainProcurementCategory": "services",
        "description": "Replacement Telephony system including contact centre capabilities.",
        "value": {
            "amount": 100000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "The scope of this tender includes: Replacement of the existing Mitel telephony and contact centre systems. Migration to a fully cloud-based telephony platform. Provision of call recording, call reporting, and basic call centre functionality for all 150 users. Integration with business systems Rubixx Housing Management System & Microsoft). Support for multisite operations. Ongoing support, maintenance, and business continuity services. A hosted platform geographically located to comply with GDPR regulations. Please refer to the full requirements on the Invitation to Tender document attached as an additional document.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Quality of response to requirements",
                            "type": "quality",
                            "description": "40"
                        },
                        {
                            "name": "Implementation, Account and contract management",
                            "type": "quality",
                            "description": "20"
                        },
                        {
                            "name": "Pricing",
                            "type": "quality",
                            "description": "40"
                        },
                        {
                            "type": "price",
                            "description": "40%"
                        }
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                },
                "value": {
                    "amount": 100000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1800
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "Ongoing provision after initial 5 year term to be negotiated."
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                "submissionTerms": {
                    "variantPolicy": "allowed"
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                "hasOptions": true,
                "options": {
                    "description": "Options for one-off costs for handsets (deskphones), headsets if required in year 1 to be shared."
                },
                "status": "active"
            }
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                        "scheme": "CPV",
                        "id": "64200000",
                        "description": "Telecommunications services"
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                "deliveryAddresses": [
                    {
                        "region": "UKM93"
                    }
                ],
                "deliveryLocation": {
                    "description": "South West Scotland (HQ based in Ardrossan)"
                },
                "relatedLot": "1"
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                    "description": "Bidders will be required to provide 2 examples of similar type projects, within the last 3 years that demonstrate that they have the relevant experience to deliver the works. This will only include Client name, contract sum, start & completion date & Project summary details.",
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        "contractTerms": {
            "performanceTerms": "To be discussed and agreed as part of the contract award process."
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        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2026-01-20T17:00:00Z"
        },
        "submissionTerms": {
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            "bidValidityPeriod": {
                "endDate": "2026-03-31T23:59:59+01:00"
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        },
        "awardPeriod": {
            "startDate": "2026-01-21T08:00:00Z"
        },
        "bidOpening": {
            "date": "2026-01-21T08:00:00Z",
            "address": {
                "streetAddress": "Quayside Offices, Dock Road, Ardrossan, KA22 8DA."
            },
            "description": "Using the PCS portal. John McIntyre, Claire Davidson, Mark Workman."
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        "hasRecurrence": false
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    "parties": [
        {
            "id": "GB-FTS-169801",
            "name": "Cunninghame Housing Association Ltd",
            "identifier": {
                "legalName": "Cunninghame Housing Association Ltd"
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            "address": {
                "streetAddress": "Quayside Offices,, Marina Quay, Dock Road",
                "locality": "Ardrossan",
                "region": "UKM",
                "postalCode": "KA22 8DA",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "John McIntyre",
                "telephone": "+44 1294468360",
                "email": "jmcintyre@chaltd.org",
                "url": "https://www.publiccontractsscotland.gov.uk/"
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                "url": "http://www.cunninghame-housing.org/",
                "buyerProfile": "https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA15444",
                "classifications": [
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                        "scheme": "TED_CA_TYPE",
                        "description": "Housing Association"
                    },
                    {
                        "id": "06",
                        "scheme": "COFOG",
                        "description": "Housing and community amenities"
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                ]
            }
        },
        {
            "id": "GB-FTS-169802",
            "name": "Ayr Sherrif Court",
            "identifier": {
                "legalName": "Ayr Sherrif Court"
            },
            "address": {
                "streetAddress": "Sherrif Court House, Wellington Square",
                "locality": "Ayr",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1292292200"
            },
            "roles": [
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    "buyer": {
        "id": "GB-FTS-169801",
        "name": "Cunninghame Housing Association Ltd"
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