Award

Mobile TIS Envoy Refresh Programme

WEST MIDLANDS TRAINS LIMITED

This public procurement record has 1 release in its history.

Award

24 Dec 2025 at 09:49

Award Notice
Summary of the contracting process

The procurement process for the "Mobile TIS Envoy Refresh Programme" conducted by West Midlands Trains Limited involves renewing the current mobile Ticket Issuing System equipment used for on-board services and revenue protection. This initiative falls under the services industry category, with a focus on developing transaction processing and custom software, specifically involving hardware necessities such as new printers and retail solutions. The procurement has reached the award stage, with the contract titled "Supply and Support of Portable Ticketing System- New" currently active. The deadline for operational continuity is the transition date of 1st February 2026. The procurement method was limited, with a direct award made to ensure continuity due to the urgent requirements associated with the public sector ownership transition of the organisation.

This tender provides significant business growth opportunities, particularly for enterprises specialising in retail solutions for ticketing systems and hardware development within the railway services sector. Companies with expertise in transaction processing software development and the provision of portable ticketing hardware will find this opportunity aligns well with their capabilities. The contract ensures businesses can engage in high-priority public sector projects, contributing to operational performance improvements for public transportation systems across various regions in the United Kingdom, including UKC, UKD, UKE, UKF, UKG, UKH, UKI, UKJ, and UKK.

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Notice Information

Notice Title

Mobile TIS Envoy Refresh Programme

Notice Description

Renewal of The current mobile Ticket Issuing System equipment (On-Board & Revenue Protection) . Procure a new Zebra enterprise retail solution and printer via Worldline. Retail Equipment for retail of Rail Passenger Tickets by Senior Conductors and Revenue Protection teams

Lot Information

Lot 1

Procurement of the Mobile Ticketing replacement project. The renewal will be for the following: *Printers for ticket staff- New kit to replace current, which are at end of life. *Project management and implementation costs *New Retail Solutions for kit

Procurement Information

West Midland Trains is in the process of transferring from private sector ownership to public sector ownership under the Department for Transport. As part of this transition , responsibility of the existing contract for the Mobile Ticket issuing system must continue without interruption to ensure operational continuity and compliance with statutory and regulatory obligations. There is insufficient time to design, advertise, run, evaluate and award a compliant procurement procedure prior to the transfer date (February 1st 2026). The authority is not permitted to let new contracts during the transition period but is permitted to make a direct award to ensure continuity. The authority considers that the proposed direct award is justified under Regulation 15 of the Utilities Contracts Regulations 2016. the circumstances giving rise to the urgency are: * the transfer from private to public ownership, which constitutes an exceptional and time critical event. *the urgency was not caused by West Midland Trains actions or inaction and could not reasonably have been mitigated through advance planning within the available timeframe. West Midland Trains therefore consider the conditions for a direct award under Regulation 15 of the Utilities Contracts Regulations 2016 are met, and that publication of this transparency notice under Regulation 16 is appropriate to ensure openness and compliance with procurement law

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-05fd19
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/086061-2025
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

44 - Construction structures and materials; auxiliary products to construction (except electric apparatus)

72 - IT services: consulting, software development, Internet and support

CPV Codes

44316400 - Hardware

72232000 - Development of transaction processing and custom software

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Dec 20252 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Dec 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WEST MIDLANDS TRAINS LIMITED
Contact Name
Sidharth Narayanan
Contact Email
sidharth.narayanan@wmtrains.co.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
EC4A 3AG
Post Town
Central London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England)
Local Authority
City of London
Electoral Ward
Castle Baynard
Westminster Constituency
Cities of London and Westminster

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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