Award

User Acceptance Testing Software

FINANCIAL OMBUDSMAN SERVICE LIMITED

This public procurement record has 1 release in its history.

Award

09 Jan 2026 at 11:25

UK6 - Contract Award Notice
Summary of the contracting process

The Financial Ombudsman Service Limited has completed a procurement process for "User Acceptance Testing Software," focusing on the services industry within the United Kingdom. The tender supports initiatives like the Digital Front Door and Dynamic Complaint Form, offering software testing services. Direct procurement was employed, with the contract awarded to User Testing Technologies Limited. The procurement method involved a below threshold, non-competitive process. The contract, valued at £37,330.94 (excluding VAT), was awarded on 9th January 2026, and the contract period runs from 10th January 2026 to 1st January 2027.

This procurement presents a significant opportunity for businesses specialising in software testing services to partner with the Financial Ombudsman Service Limited. Companies possessing expertise in user acceptance testing and developing user-friendly digital solutions will find themselves well-positioned to compete for similar contracts. The emphasis on enhancing digital interfaces and ensuring access for diverse user bases highlights an ongoing demand for innovation in digital services, particularly those that enhance user experience and comply with regulatory standards.

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Notice Information

Notice Title

User Acceptance Testing Software

Notice Description

The User Acceptance Testing Software has been in use since January 2025 to support projects such as the Digital Front Door and Dynamic Complaint Form. The software enables FOS to test digital products with a diverse user base, identifying pain points and ensuring accessibility before full-scale development or launch. This approach reduces the risk of costly post-launch changes and supports the delivery of user-centric, compliant digital services. Value - PS37,330.94 (excluding VAT). 12 month renewal.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060291
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/001760-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72254000 - Software testing

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£37,330 Under £100K
Contracts Value
Not specified

Notice Dates

Publication Date
9 Jan 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
9 Jan 20261 months ago
Contract Period
10 Jan 2026 - 1 Jan 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
FINANCIAL OMBUDSMAN SERVICE LIMITED
Contact Name
Not specified
Contact Email
procurement.enquiries@financial-ombudsman.org.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 9SR
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

USER TESTING TECHNOLOGIES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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