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ITT_30630 - Carers Hub Service

Westminster City Council

This public procurement record has 2 releases in its history.

Award

04 Sep 2026 at 16:10

UK6 - Contract Award Notice
Tender

12 Jan 2026 at 17:58

UK4 - Tender Notice
Summary of the contracting process

Westminster City Council and the Royal Borough of Kensington & Chelsea jointly procured a Carers Hub service for residents in both London boroughs. The service provides assessments, advice, activities and support for unpaid carers, helping the councils meet their duties under the Care Act 2014 and the Children and Families Act 2014. The work is a public service focused on guidance and counselling, including practical support for carers who assist adults or children. Delivery covers Westminster and Kensington & Chelsea, requiring provision across both council areas rather than a single site. The procurement is intended to support carers in both communities and to ensure that the councils’ statutory assessment and support objectives are met.

The procurement is complete and was awarded on 2 September 2026 to Carers Network Westminster. It used an above-threshold open procedure under the light-touch regime, with one lot and one valid bid. The tender closed on 20 February 2026 at 12:00 GMT, and the award decision period ended on 7 May 2026. The awarded value is £5,752,952 gross, including £4,794,127 net, against an estimated lot value of £5,864,400 gross. The award contract period runs from 8 September 2026 to 31 August 2031, with two optional two-year extensions, giving a possible maximum end date of 31 August 2035. Evaluation weighted technical quality at 60% and commercial cost at 40%. Electronic submission in English was allowed.

This award shows sustained demand from two London councils for a specialist carers support provider able to operate across borough boundaries. A credible future competitor would need practical capability in assessing unpaid carers’ needs, providing guidance and advice, organising activities, and delivering ongoing support to carers of residents. Understanding the councils’ statutory responsibilities under the Care Act 2014 and the Children and Families Act 2014 would be important, as would the operational capacity to serve Westminster and Kensington & Chelsea consistently. The procurement was marked as suitable for small and medium-sized enterprises and voluntary, community and social enterprises. The selected supplier was an SME, indicating that the requirement can be delivered by a focused specialist organisation rather than only by a large national provider.

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Notice Information

Notice Title

ITT_30630 - Carers Hub Service

Notice Description

The Council requires the provision of Services relating to delivery of Carers Hub provision in Westminster City Council and Royal Borough of Kensington and Chelsea. These Services will enable the Council to provide assessments, advice, activities and support for unpaid carers supporting residents in both boroughs, meeting the Councils' obligations, under the Care Act 2014 and Children and Families Act 2014, to support and assess carers, ensuring that statutory objectives are met.

Lot Information

Lot 1

Renewal: The contract will commence on 1st September 2026 and will run for five years, with two options to extend - one for two years and the second for a further two years (5+2+2 years), up to a maximum possible nine years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060419
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/084053-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85312300 - Guidance and counselling services

85312310 - Guidance services

Notice Value(s)

Tender Value
£5,864,400 £1M-£10M
Lots Value
£5,864,400 £1M-£10M
Awards Value
£4,794,127 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
4 Sep 20261 weeks ago
Submission Deadline
20 Feb 2026Expired
Future Notice Date
Not specified
Award Date
2 Sep 20262 weeks ago
Contract Period
8 Sep 2026 - 31 Aug 2031 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Westminster City Council
Additional Buyers

Royal Borough of Kensington and Chelsea

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1E 6QP
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

Carers Network Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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