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IT2392 - Oracle ERP Support

Wiltshire Council

This public procurement record has 4 releases in its history.

TenderCancellation

11 Aug 2026 at 15:30

UK12 - Procurement Termination Notice
Award

13 Jul 2026 at 14:24

UK6 - Contract Award Notice
Tender

30 Apr 2026 at 11:28

UK4 - Tender Notice
Planning

14 Jan 2026 at 14:48

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wiltshire Council procured a managed support service for its Oracle Fusion ERP estate, covering Finance, Supply Chain Management, Human Capital Management, Payroll and Enterprise Performance Management. The scope included functional and technical support, integrations, quarterly Oracle release and Redwood user-experience assessments, risk-based regression testing, change and release management, incident and problem management, minor configuration and enhancements, reporting and EPM support, non-production environments, security and role administration, and knowledge transfer. The service was intended to provide one accountable provider for core corporate systems, including payroll and statutory processes, with structured governance, service levels and performance measures. Delivery is for Wiltshire Council in Trowbridge and across its United Kingdom operations. The procurement was classified as computer support and consultancy services.

The open procedure reached award stage for one lot. Eleven bids were received, all from SMEs, and VE3 GLOBAL LTD was selected on 13 July 2026. The award value was £613,000 excluding VAT (£735,600 including VAT), with a contract period from 8 November 2026 to 7 November 2030 and one optional two-year extension to 7 November 2032. Evaluation weighted quality at 70% and financial considerations at 30%. The award included potential ad-hoc development services during the term, such as reports, integrations, workflows and enhancements. The Council cancelled the contract on 10 August 2026, before contract entry, after internal discussions identified a need to review the specification against current priorities. The procurement therefore did not proceed to a signed contract.

This requirement demonstrates demand from Wiltshire Council for a single supplier able to take accountable, end-to-end responsibility for Oracle Fusion ERP support rather than providing isolated consultancy. A credible future competitor would need demonstrable expertise across Finance, HCM, SCM, Payroll, EPM, Oracle Recruiting Cloud and Platform as a Service, including integrations and environments beyond production. Relevant capability includes ITIL-aligned service governance, service-level and performance reporting, incident and problem management, change control, quarterly Oracle update assessment, Redwood adoption and regression testing. Providers should also be able to protect payroll and statutory cycles, manage security and segregation of duties, support compliance aligned with UK GDPR and ISO 27001 practices, deliver minor enhancements, and transfer knowledge to council staff. Public-sector delivery experience and the capacity to support continuous improvement would strengthen a supplier’s position.

How relevant is this notice?

Notice Information

Notice Title

IT2392 - Oracle ERP Support

Notice Description

A single, integrated managed service for Oracle Fusion ERP covering Finance, SCM, HCM, Payroll, and EPM. The service will include: functional support; technical/integration support; quarterly release and Redwood UX impact assessment; risk based regression testing; change and release management aligned to CAB/RAB; incident/problem management; minor enhancements/configuration; reporting/EPM support; environment and nonprod management; security/roles; and knowledge transfer to build internal capability over time.

Lot Information

Lot 1

Options: The contract includes an option for the Council to purchase ad-hoc development services during the contract term. The core contract covers Business-as-Usual (BAU) support for the Oracle Fusion ERP system. However, development needs cannot be predicted in advance, as they may arise from mandatory Oracle updates, new functionality released by Oracle, or future Council requirements such as new reports, integrations, workflows, or enhancements.

Renewal: Optional 2 year extension period

Planning Information

Engagement Process Description: This Preliminary Market Engagement (PME) Notice is being published to inform the supply chain including both existing Oracle partners and new or prospective providers, that Wiltshire Council will host an online engagement session in preparation for an upcoming tender for a managed support service for our Oracle Fusion ERP estate. We invite providers with demonstrable experience of supporting Oracle Fusion ERP modules across Finance, HCM, SCM, Payroll, EPM, ORC and PaaS (including integrations) to participate. Attendance is limited to two persons per provider. Full joining details will be issued following receipt of a provider’s expression of interest. The market engagement event will take place on Thursday 22nd January 2026 from 11am – 12pm. This is an online event, being held on Microsoft Teams. Please register your interest by emailing Joanna.denham@wiltshire.gov.uk with the subject line “IT2392 – Oracle ERP Support”, ensuring your email is sent before the stated registration deadlines. Please note: This is a market engagement exercise only and the aim of the event is to help us build a better understanding of the current market for Oracle ERP support services, and to discuss the scope of support and transition considerations. This event is for information-gathering purposes only. There’s no evaluation or scoring taking place and attending the session won’t give any advantage or disadvantage in any future procurement. Wiltshire Council: Oracle ERP Support: Wiltshire Council’s Oracle Fusion ERP underpins core corporate services across Finance, HCM, SCM, Payroll, EPM, ORC and PaaS. Post‑implementation, support has been split across teams, an incumbent supplier and ad‑hoc consultancy. Through this procurement we intend to move to a single accountable managed service with clear SLAs/KPIs, robust governance (ITIL aligned), and a structured approach to quarterly updates and Redwood UX adoption. Our strategic objectives are to: protect critical operations (payroll and statutory cycles), drive continuous improvement, uplift internal capability through knowledge transfer, and maintain strong compliance (UK GDPR, ISO 27001‑aligned practices). Purpose of the Event:  To test and refine our draft scope and assumptions; gather market feedback on the proposed operating model; explore approaches to mobilisation, service continuity and transition; discuss approaches to quarterly update management and regression testing; consider security and segregation-of-duties requirements; and capture evidence-based ideas for innovation that deliver measurable value. Why Providers Should Attend: • Help shape the final specification, SLAs and evaluation approach before the ITT is issued. • Share transition and mobilisation best practice that protects live operations, including payroll cut‑offs. • Showcase relevant Oracle Fusion credentials and public‑sector case studies. • Gain early sight of our indicative timeline and commercial assumptions, enabling resource planning. • Ask clarification questions and understand where your propositions can add value (e.g., cost avoidance, capability uplift, automation).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0605ce
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/076351-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£688,000 £500K-£1M
Lots Value
£688,000 £500K-£1M
Awards Value
£613,000 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
11 Aug 20262 weeks ago
Submission Deadline
4 Jun 2026Expired
Future Notice Date
27 Mar 2026Expired
Award Date
13 Jul 20261 months ago
Contract Period
8 Nov 2026 - 7 Nov 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Cancelled

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Wiltshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TROWBRIDGE
Postcode
BA14 8JN
Postcode Area
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLK15 Wiltshire
Local Authority
Wiltshire
Electoral Ward
Trowbridge Central
Westminster Constituency
South West Wiltshire

Supplier Information

Number of Suppliers
1
Supplier Name

VE3 GLOBAL LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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