Planning

IT2392 - Oracle ERP Support

WILTSHIRE COUNCIL

This public procurement record has 1 release in its history.

Planning

14 Jan 2026 at 14:48

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Wiltshire Council, a sub-central government public authority located in Trowbridge, is in the planning phase of a procurement process for a managed support service for their Oracle Fusion ERP system. The contract, titled "IT2392 - Oracle ERP Support", falls under the category of computer support and consultancy services and is intended to cover various functional areas including Finance, SCM, HCM, and Payroll. The preliminary market engagement session will occur online via Microsoft Teams on 22nd January 2026, with interested providers required to express interest by 21st January 2026. The procurement process aims to transition to a single accountable managed service by December 2026, valued at £688,000 excluding VAT, with a potential contract period extending up to 2032.

This tender presents significant opportunities for businesses skilled in Oracle Fusion ERP support services, particularly those with experience in areas like technical integration, risk-based regression testing, and change management. SMEs are encouraged to participate, as the procurement is suitable for such enterprises. Providers with a strong background in implementing and supporting Oracle ERP solutions, especially in public sector contexts, stand to benefit by shaping the tender specifications and demonstrating best practices for service continuity and innovation. Engagement in this process will allow businesses to align their strategies with Wiltshire Council’s objectives and potentially offer differentiated solutions that enhance operational efficiencies.

How relevant is this notice?

Notice Information

Notice Title

IT2392 - Oracle ERP Support

Notice Description

A single, integrated managed service for Oracle Fusion ERP covering Finance, SCM, HCM, Payroll, and EPM. The service will include: functional support; technical/integration support; quarterly release and Redwood UX impact assessment; risk based regression testing; change and release management aligned to CAB/RAB; incident/problem management; minor enhancements/configuration; reporting/EPM support; environment and nonprod management; security/roles; and knowledge transfer to build internal capability over time.

Planning Information

Engagement Process Description: This Preliminary Market Engagement (PME) Notice is being published to inform the supply chain including both existing Oracle partners and new or prospective providers, that Wiltshire Council will host an online engagement session in preparation for an upcoming tender for a managed support service for our Oracle Fusion ERP estate. We invite providers with demonstrable experience of supporting Oracle Fusion ERP modules across Finance, HCM, SCM, Payroll, EPM, ORC and PaaS (including integrations) to participate. Attendance is limited to two persons per provider. Full joining details will be issued following receipt of a provider’s expression of interest. The market engagement event will take place on Thursday 22nd January 2026 from 11am – 12pm. This is an online event, being held on Microsoft Teams. Please register your interest by emailing Joanna.denham@wiltshire.gov.uk with the subject line “IT2392 – Oracle ERP Support”, ensuring your email is sent before the stated registration deadlines. Please note: This is a market engagement exercise only and the aim of the event is to help us build a better understanding of the current market for Oracle ERP support services, and to discuss the scope of support and transition considerations. This event is for information-gathering purposes only. There’s no evaluation or scoring taking place and attending the session won’t give any advantage or disadvantage in any future procurement. Wiltshire Council: Oracle ERP Support: Wiltshire Council’s Oracle Fusion ERP underpins core corporate services across Finance, HCM, SCM, Payroll, EPM, ORC and PaaS. Post‑implementation, support has been split across teams, an incumbent supplier and ad‑hoc consultancy. Through this procurement we intend to move to a single accountable managed service with clear SLAs/KPIs, robust governance (ITIL aligned), and a structured approach to quarterly updates and Redwood UX adoption. Our strategic objectives are to: protect critical operations (payroll and statutory cycles), drive continuous improvement, uplift internal capability through knowledge transfer, and maintain strong compliance (UK GDPR, ISO 27001‑aligned practices). Purpose of the Event:  To test and refine our draft scope and assumptions; gather market feedback on the proposed operating model; explore approaches to mobilisation, service continuity and transition; discuss approaches to quarterly update management and regression testing; consider security and segregation-of-duties requirements; and capture evidence-based ideas for innovation that deliver measurable value. Why Providers Should Attend: • Help shape the final specification, SLAs and evaluation approach before the ITT is issued. • Share transition and mobilisation best practice that protects live operations, including payroll cut‑offs. • Showcase relevant Oracle Fusion credentials and public‑sector case studies. • Gain early sight of our indicative timeline and commercial assumptions, enabling resource planning. • Ask clarification questions and understand where your propositions can add value (e.g., cost avoidance, capability uplift, automation).

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0605ce
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003157-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
£688,000 £500K-£1M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jan 20265 days ago
Submission Deadline
Not specified
Future Notice Date
27 Mar 20263 months to go
Award Date
Not specified
Contract Period
1 Dec 2026 - 30 Nov 2030 4-5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
WILTSHIRE COUNCIL
Contact Name
Joanna Denham
Contact Email
joanna.denham@wiltshire.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
TROWBRIDGE
Postcode
BA14 8JN
Post Town
Bath
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLK15 Wiltshire
Local Authority
Wiltshire
Electoral Ward
Trowbridge Central
Westminster Constituency
South West Wiltshire

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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