Notice Information
Notice Title
Customer Journey Mapping Project
Notice Description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0608e3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/038153-2026
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- UK7 - Contract Details Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive flexible procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
72220000 - Systems and technical consultancy services
72221000 - Business analysis consultancy services
72224000 - Project management consultancy services
79411100 - Business development consultancy services
Notice Value(s)
- Tender Value
- £180,000 £100K-£500K
- Lots Value
- £180,000 £100K-£500K
- Awards Value
- £162,000 £100K-£500K
- Contracts Value
- £162,000 £100K-£500K
Notice Dates
- Publication Date
- 27 Apr 20262 weeks ago
- Submission Deadline
- 13 Feb 2026Expired
- Future Notice Date
- Not specified
- Award Date
- 24 Mar 20261 months ago
- Contract Period
- 30 Apr 2026 - 1 May 2027 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Complete
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE SWAYTHLING HOUSING SOCIETY LTD (TRADING AS ABRI)
- Contact Name
- Available with D3 Tenders Premium →
- Contact Email
- Available with D3 Tenders Premium →
- Contact Phone
- Available with D3 Tenders Premium →
Buyer Location
- Locality
- EASTLEIGH
- Postcode
- SO50 6AD
- Post Town
- Southampton
- Country
- England
-
- Major Region (ITL 1)
- TLJ South East (England)
- Basic Region (ITL 2)
- TLJ3 Hampshire and Isle of Wight
- Small Region (ITL 3)
- TLJ35 South Hampshire
- Delivery Location
- Not specified
-
- Local Authority
- Eastleigh
- Electoral Ward
- Eastleigh North
- Westminster Constituency
- Eastleigh
Further Information
Notice Documents
-
https://www.find-tender.service.gov.uk/Notice/038153-2026
27th April 2026 - Contract details notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/028111-2026
26th March 2026 - Contract award notice on Find a Tender -
https://www.find-tender.service.gov.uk/Notice/004412-2026
19th January 2026 - Tender notice on Find a Tender
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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