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Customer Journey Mapping Project

The Swaythling Housing Society Ltd

This public procurement record has 3 releases in its history.

Award

27 Apr 2026 at 15:34

UK7 - Contract Details Notice
Award

26 Mar 2026 at 15:59

UK6 - Contract Award Notice
Tender

19 Jan 2026 at 14:52

UK4 - Tender Notice
Summary of the contracting process

The Swaythling Housing Society Ltd, trading as Abri, has conducted a public procurement process titled "Customer Journey Mapping Project", focusing on improving its services by understanding customer experiences and identifying areas for enhancement. The procurement, under the industry category of consultancy services, is situated in Eastleigh, United Kingdom. This completed project followed a competitive flexible procedure and has moved through various stages, including the tender initiated on 19th January 2026 with submissions closing on 13th February 2026, and the subsequent awarding of the contract on 24th March 2026. The contract, valued at £162,000, commenced on 1st May 2026 and will conclude on 1st May 2027. The awarded supplier, Reinvigoration Ltd, will lead the consultancy services, aiding Abri in achieving its corporate strategy goals of delivering ideal homes and services.

This procurement presents significant opportunities for businesses involved in systems and technical consultancy, business analysis, project management, and business development. Large consultancy firms possessing expertise in mapping and analysing customer journeys are well-suited to compete, especially those that can offer actionable insights and strategic plans to bridge identified service gaps. The opportunity to work with Abri, a public undertaking with a commitment to enhancing customer experiences, allows companies to showcase innovative solutions and bolster their reputation within the consultancy industry. Businesses should prepare for similar future tenders by focusing on quality aspects and commercial competitiveness, as highlighted in the procurement process criteria of 70% quality and 30% commercial evaluation.

How relevant is this notice?

Notice Information

Notice Title

Customer Journey Mapping Project

Notice Description

In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need. A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0608e3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/038153-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

72220000 - Systems and technical consultancy services

72221000 - Business analysis consultancy services

72224000 - Project management consultancy services

79411100 - Business development consultancy services

Notice Value(s)

Tender Value
£180,000 £100K-£500K
Lots Value
£180,000 £100K-£500K
Awards Value
£162,000 £100K-£500K
Contracts Value
£162,000 £100K-£500K

Notice Dates

Publication Date
27 Apr 20264 months ago
Submission Deadline
13 Feb 2026Expired
Future Notice Date
Not specified
Award Date
24 Mar 20265 months ago
Contract Period
1 May 2026 - 1 May 2027 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Swaythling Housing Society Ltd
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EASTLEIGH
Postcode
SO50 6AD
Postcode Area
Southampton
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ3 Hampshire and Isle of Wight
Small Region (ITL 3)
TLJ35 South Hampshire
Delivery Location
Not specified
Local Authority
Eastleigh
Electoral Ward
Eastleigh North
Westminster Constituency
Eastleigh

Supplier Information

Number of Suppliers
1
Supplier Name

REINVIGORATION LTD

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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