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Technology Enabled Care Services at Aster Group

ASTER GROUP LIMITED

This public procurement record has 4 releases in its history.

Award

17 Jul 2026 at 10:52

UK6 - Contract Award Notice
Tender

11 May 2026 at 18:38

UK4 - Tender Notice
PlanningUpdate

19 Jan 2026 at 17:41

UK3 - Planned Procurement Notice
Planning

19 Jan 2026 at 17:34

UK3 - Planned Procurement Notice
Summary of the contracting process

Aster Group is procuring Technology Enabled Care services for its grouped-living, sheltered and extra-care schemes across England. The requirement combines two specialist service areas. The first covers maintenance, servicing, repair and future upgrading of hard-wired alarm systems, Digital Alarm Units, smoke detection and fire panels within residents’ dwellings, including reliable asset records and support for the move from analogue to digital-ready systems. The second covers monitoring and Alarm Receiving Centre services: receiving alarm activations, responding to calls, taking appropriate action and supporting residents during emergencies and welfare situations. The ARC service also includes onboarding new technology-enabled-care users, configuring monitoring profiles, maintaining service-user information and providing operational and performance reports. Together, the services support safe, reliable and digitally resilient resident alarm provision.

The procurement has reached award stage under an accelerated, open competitive flexible procedure. Two separate lots were awarded, with suppliers restricted to bidding for one lot only. Lot 1 was awarded to OpenView Security Solutions on 17 July 2026 for £1,664,025 excluding VAT (£1,996,830 including VAT). Lot 2 was awarded to Appello Careline Limited on the same date for £1,224,025 excluding VAT (£1,468,830 including VAT). Both awards have a standstill period ending 28 July 2026. The planned contract period for each runs from 23 September 2026 to 22 September 2030, with two optional two-year extensions, allowing a maximum term to 22 September 2034. Evaluation used 60% quality and 40% price, following pass/fail selection and compliance checks. Four bids were received for Lot 1 and five for Lot 2.

This procurement demonstrates sustained demand from Aster for specialist technology-enabled-care infrastructure and emergency call-handling. A credible future supplier for the equipment-maintenance requirement would need experience maintaining hard-wired alarm systems, Digital Alarm Units, smoke detection and fire panels, together with strong asset management, repair response and digital migration capability. Relevant technical credentials include NICEIC certification, BAFE SP203-1 where applicable, TSA membership or equivalent sector knowledge, Cyber Essentials Plus and ISO 27001, or a credible commitment to achieve the required standards. A supplier targeting the ARC requirement would need a resilient alarm receiving operation, capability to onboard and manage users accurately, dependable emergency and welfare response processes, and the ability to produce useful compliance, performance and trend reports. Evidence of recent relevant experience and appropriate financial capacity would also be important.

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Notice Information

Notice Title

Technology Enabled Care Services at Aster Group

Notice Description

Aster provides Technology Enabled Care (TEC) services across a range of grouped living, sheltered and extra care schemes, supporting residents through Hard-Wired alarm systems, Digital Alarm Units (DAUs), dispersed TEC devices and emergency call-handling arrangements. As part of the national digital switchover, all analogue systems must transition to digital-ready solutions by 2027. This requires a coordinated approach across both the maintenance of physical TEC equipment and the delivery of monitoring and alarm receiving services. Lot 1 covers the maintenance, servicing, repair and future upgrade of Aster's Hard-Wired alarm systems, DAUs,smoke detection and fire panels within dwellings. The Contractor will support Aster in ensuring equipment reliability, minimising downtime, maintaining accurate asset data and enabling a smooth transition from analogue to digital-ready systems. These services play a critical role in ensuring that residents can raise alerts safely and consistently. Lot 2 covers Monitoring and Alarm Receiving Centre (ARC) Services. The ARC is responsible for receiving alarm activations, responding to calls, triggering appropriate actions and supporting residents in emergency and welfare situations. The ARC provider will also be responsible for onboarding new TEC users, including configuring monitoring profiles, ensuring alarms route correctly and maintaining up-to-date service user information. In addition, the ARC provider will be required to deliver a suite of performance and operational reports that enable Aster to review service outcomes, monitor compliance, identify trends and assure resident safety. Tenderers must therefore clearly outline the reports they propose to provide as part of their response. The ARC must provide key industry updates from the TSA. Together, the Lot 1 and Lot 2 services form an end-to-end TEC operating model that ensures residents receive a safe, reliable and digitally resilient service. Aster is seeking partners who can support this transformation, safeguard service continuity through the digital migration period and deliver a high-quality resident experience.

Lot Information

Hard-Wired and Digital Alarm Unit (DAU) Maintenance of Call Monitoring Systems

Renewal: 2 x 2 year optional extensions

Monitoring and Alarm Receiving Centre (ARC) Services

Renewal: 2 x 2 year optional extensions

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060945
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/067603-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

32 - Radio, television, communication, telecommunication and related equipment

50 - Repair and maintenance services

64 - Postal and telecommunications services

85 - Health and social work services

CPV Codes

32500000 - Telecommunications equipment and supplies

50300000 - Repair, maintenance and associated services related to personal computers, office equipment, telecommunications and audio-visual equipment

64200000 - Telecommunications services

85320000 - Social services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
£3,000,000 £1M-£10M
Awards Value
£2,888,050 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
17 Jul 20262 months ago
Submission Deadline
8 Jun 2026Expired
Future Notice Date
19 Jan 2026Expired
Award Date
17 Jul 20262 months ago
Contract Period
23 Sep 2026 - 22 Sep 2030 4-5 years
Recurrence
2033-09-01

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ASTER GROUP LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
DEVIZES
Postcode
SN10 2AZ
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK72 Wiltshire
Delivery Location
TLI London, TLJ South East (England), TLK South West (England)
Local Authority
Wiltshire
Electoral Ward
Urchfont & Bishops Cannings
Westminster Constituency
Melksham and Devizes

Supplier Information

Number of Suppliers
2
Supplier Names

OpenView Security Solutions Limited

Appello Careline Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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