Planning

National Insurance & PAYE Service Support and Change

HM REVENUE & CUSTOMS

This public procurement record has 1 release in its history.

Planning

21 Jan 2026 at 12:07

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The procurement process announced by HM Revenue & Customs (HMRC) focuses on the "National Insurance & PAYE Service Support and Change" project. It aims to engage suppliers in delivering Business Application Support and Maintenance services for the National Insurance and PAYE System. This tender, currently in the planning stage, is targeted within the IT services industry category and is based in London, United Kingdom. The process includes a Market Engagement event scheduled for Friday, 30th January 2026, from 11:00 to 12:30 via Microsoft Teams, with registration closing on 29th January 2026 at 5pm. This engagement session will outline the procurement approach and provide an opportunity for suppliers to seek clarification.

This tender represents a significant business opportunity, providing a platform for IT consulting and software development firms to contribute to the modernisation of HMRC's legacy systems. It invites businesses capable of supporting application maintenance and change management, specifically within the realms of strategic milestones, business events, and legislative updates. With a substantial contract value exceeding £500 million, participating firms can leverage this project to establish long-term partnerships, allowing growth alongside HMRC's strategic objectives and technological transformation. Companies with expertise in agile service-oriented architectures and those capable of supporting large-scale IT systems will find this opportunity particularly appealing.

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Notice Information

Notice Title

National Insurance & PAYE Service Support and Change

Notice Description

HM Revenue & Customs (HMRC) is seeking to engage with suppliers to understand market interest, capacity, and capability to deliver Business Application Support and Maintenance services for the National Insurance and PAYE System (NPS). The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. While the contract will not directly deliver modernisation, it is intended to act as a flexible commercial vehicle that enables and supports future transformation initiatives aligned to HMRC's strategic and business architecture. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service-oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real-time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

Planning Information

HMRC will be holding a Supplier Market Engagement event on Friday 30th January 2026 between 11:00am and 12:30pm London time. The event will be held via Microsoft Teams with Suppliers being provided a link to the event after having registered. The session will provide an overview of the requirement, outline the anticipated procurement approach and timelines, and give suppliers an opportunity to ask clarification questions. Following the event, HMRC may share a summary of key points and any materials presented. Participation in this engagement is for information‑gathering only and does not form part of any formal procurement process. Supplier attendance is optional and non‑participation will not preclude any organisation from bidding on future opportunities. To register please complete the Microsoft Form at the following link: https://forms.office.com/e/0uBrA8nGeT If you have any problems with the form please get in touch with Josh Jones at josh.jones1@hmrc.gov.uk Event registration deadline: all requests to register for the Market Engagement event must be received via the Microsoft Form by 5pm London time Thursday 29th January 2026. This registration is for the Market Engagement event only - further instructions will follow in a Tender Notice on how to register for any subsequent competition.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060aee
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/005239-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£470,100,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Jan 20261 months ago
Submission Deadline
Not specified
Future Notice Date
1 Mar 20266 days to go
Award Date
Not specified
Contract Period
31 May 2027 - 31 May 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM REVENUE & CUSTOMS
Contact Name
Josh Jones
Contact Email
josh.jones1@hmrc.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Post Town
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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