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National Insurance & PAYE Service Support and Change

H M Revenue & Customs

This public procurement record has 4 releases in its history.

Tender

23 Sep 2026 at 15:39

UK4 - Tender Notice
PlanningUpdate

04 Sep 2026 at 19:32

UK2 - Preliminary Market Engagement Notice
Planning

21 Aug 2026 at 16:37

UK2 - Preliminary Market Engagement Notice
Planning

21 Jan 2026 at 12:07

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

HM Revenue & Customs is seeking business application support and maintenance for the National Insurance and PAYE System (NPS), alongside a change management service. The work covers ongoing operation and maintenance of the system, and planned changes tied to strategic milestones, key business events, and legislative or business updates. NPS runs on legacy technology with limited modularity and scalability; the support is intended to underpin a longer-term shift towards a more agile, service-oriented architecture and greater real-time processing for Income Tax and National Insurance contributions. This is a UK-wide service requirement. The procurement is for IT support and change services, rather than a purchase of software alone.

HMRC invited offers through an open competitive flexible procedure. The process has reached tender, with three proposed stages: conditions of participation, an initial tender, then a hackathon and best and final offer. Stage 1 submissions are through HMRC SAP Ariba, with suppliers providing contact details and an Ariba account identifier to receive an invitation. The tender deadline is 19 October 2026 at 23:59 UK time; the stated award decision date is 26 October 2026. The contract is scheduled to run from 25 June 2027 to 24 June 2032, with provision for two one-year extensions, potentially extending the end date to 24 June 2034. The estimated value is £470.1 million excluding VAT (£501.4 million including VAT). Evaluation covers technical quality, social value and price; economic and technical participation conditions apply.

This opportunity is suited to established IT service providers able to sustain and change a large, business-critical tax and national insurance system. Suppliers will need the operational capability to provide application support and maintenance across a legacy technology estate, while also delivering controlled change around policy, legislative and business events. The brief points to a need for resilient, adaptable teams that can support strategic milestones and contribute to a move towards more modular, service-oriented systems and increased real-time processing. Bidders should be prepared for a multi-stage competition that includes an initial tender, a hackathon and a best and final offer. Technical quality and social value matter alongside price, so suppliers should be able to evidence delivery capability and a credible social value offer. The requirement is a single, substantial service engagement, with extension options.

How relevant is this notice?

Notice Information

Notice Title

National Insurance & PAYE Service Support and Change

Notice Description

HM Revenue & Customs (HMRC) is procuring for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services. The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

Planning Information

HMRC will be holding a Supplier Market Engagement event on Friday 04 September 2026 between 9:00am and 10:00am London time. The event will be held via Microsoft Teams with Suppliers being provided a link to the event after having registered. The session will provide an overview of the requirement, outline the anticipated procurement approach and timelines, and give suppliers an opportunity to ask clarification questions. Following the event, HMRC may share a summary of key points and any materials presented. Participation in this engagement is for information gathering only and does not form part of any formal procurement process. Supplier attendance is optional and non participation will not preclude any organisation from bidding on future opportunities. Registration has now closed. Event registration deadline: all requests to register for the Market Engagement event must be received via the Microsoft Form by 11am London time Thursday 03 September 2026. This registration is for the Market Engagement event only - further instructions will follow in a Tender Notice on how to register for any subsequent competition. ______________________________________ This engagement session has now been completed. To gain access to the slides and supporting documents, please complete the Microsoft Form at the following link: https://forms.cloud.microsoft/e/KxxLzqziW8. The documents include: • Market Engagement Slides • NPS Draft Core Terms • NPS Draft Schedule 03 (Performance Levels) • NPS Market Engagement Question and Answer • NPS Requirements Overview

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060aee
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/090260-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£470,100,000 £100M-£1B
Lots Value
£470,100,000 £100M-£1B
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 months ago
Submission Deadline
19 Oct 2026Expired
Future Notice Date
22 Sep 2026Expired
Award Date
Not specified
Contract Period
25 Jun 2027 - 24 Jun 2032 Over 5 years
Recurrence
2026-11-02

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
H M Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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