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National Insurance & PAYE Service Support and Change

HM Revenue & Customs

This public procurement record has 2 releases in its history.

Planning

21 Aug 2026 at 16:37

UK2 - Preliminary Market Engagement Notice
Planning

21 Jan 2026 at 12:07

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

HM Revenue & Customs (HMRC) intends to procure national support for its National Insurance and PAYE System (NPS), a legacy technology platform used for Income Tax and National Insurance Contributions administration. The requirement covers business application support and maintenance for day-to-day operation, together with change management aligned to strategic milestones, key business events and legislative or business-driven updates. The longer-term aim is to support a transition towards a more agile, service-oriented architecture with greater real-time processing, adaptability and resilience. This is a UK-wide IT services requirement, including consulting, software development, internet and support services. It is a single service requirement rather than a set of separately described lots.

The procurement is at the planning stage: HMRC has announced its intention to procure and has not invited tenders. The expected approach and timetable will be discussed through a supplier market engagement event planned for 4 September 2026, from 9:00am to 10:00am London time, held via Microsoft Teams. Requests to register for that event are expected by 11:00am on 3 September 2026. HMRC currently expects a subsequent notice on 22 September 2026. The anticipated contract period is 1 June 2027 to 31 May 2032, with renewal arrangements potentially extending it to 31 May 2034. The estimated value is £470.1 million excluding VAT, or £501 million including VAT.

This will suit established IT service providers able to support a large, business-critical public sector application while managing change across policy, legislation and customer requirements. Relevant suppliers are likely to need strong business application support and maintenance capability, service management, incident and problem resolution, release and change control, and the capacity to operate reliably across a complex legacy technology estate. Experience of tax, payroll, national insurance, benefits or other high-volume government services would be relevant to the stated objectives, alongside the ability to help modernise systems towards agile, service-oriented architecture and increased real-time processing. Suppliers considering this market should prepare evidence of resilience, scalability, transformation delivery and handling of legislative change, and may use the planned engagement to understand HMRC’s intended procurement approach.

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Notice Information

Notice Title

National Insurance & PAYE Service Support and Change

Notice Description

HM Revenue & Customs (HMRC) is delivering a market engagement session for the National Insurance and PAYE System (NPS) procurement. This involves the delivery of Business Application Support and Maintenance services for NPS and other services. The scope of this requirement includes: Business Application Support & Maintenance ("Run"), and A Change Management capability to support change aligned to strategic milestones, key business events, and legislative or business-driven updates. NPS currently operates on a legacy technology estate with limited modularity and scalability. HMRC's future ambition is to transition towards a more agile, service oriented architecture that supports strategic goals for Income Tax and National Insurance Contributions (NICs) administration, including increased real time processing capability. This investment lays the groundwork for future innovation by ensuring HMRC has access to adaptable and resilient support services that can respond effectively to evolving policy, customer needs, and technology opportunities.

Planning Information

HMRC will be holding a Supplier Market Engagement event on Friday 04 September 2026 between 9:00am and 10:00am London time. The event will be held via Microsoft Teams with Suppliers being provided a link to the event after having registered. The session will provide an overview of the requirement, outline the anticipated procurement approach and timelines, and give suppliers an opportunity to ask clarification questions. Following the event, HMRC may share a summary of key points and any materials presented. Participation in this engagement is for information gathering only and does not form part of any formal procurement process. Supplier attendance is optional and non participation will not preclude any organisation from bidding on future opportunities. To register please complete the Microsoft Form at the following link: https://forms.cloud.microsoft/e/3fd9PTue56. If you have any problems with the form please get in touch with Sufyaan Basharat at sufyaan.basharat1@hmrc.gov.uk. Event registration deadline: all requests to register for the Market Engagement event must be received via the Microsoft Form by 11am London time Thursday 03 September 2026. This registration is for the Market Engagement event only - further instructions will follow in a Tender Notice on how to register for any subsequent competition.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060aee
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/080085-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£470,100,000 £100M-£1B
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
21 Aug 20265 days ago
Submission Deadline
Not specified
Future Notice Date
22 Sep 20264 weeks to go
Award Date
Not specified
Contract Period
1 Jun 2027 - 31 May 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HM Revenue & Customs
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2BQ
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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