Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Provision of Visitor Counting Solution

National Galleries of Scotland

This public procurement record has 2 releases in its history.

Award

17 Sep 2026 at 11:00

Award Notice
Tender

27 Jan 2026 at 08:43

Tender Notice
Summary of the contracting process

National Galleries of Scotland procured a visitor counting solution from a single supplier. The requirement is for a modern information system that accurately tracks and analyses visitor footfall across all gallery spaces. It is intended to provide reliable data for operational planning, improving visitor experience, and strategic decisions about staffing, exhibitions and resource allocation. The solution must be robust, easy to maintain and able to integrate with existing IT infrastructure, supporting reporting and future scalability. The scope includes installation of information-processing equipment, electronic information services, IT services, software maintenance, information systems and servers, and related strategic review and planning. The work is for National Galleries of Scotland, with delivery in Edinburgh. The arrangement is non-exclusive, and the buyer retains the right to procure outside it when required.

This procurement has been awarded following an open, single-stage procedure. The contract was awarded to Nexbib Solutions Limited, with an active contract signed on 10 September 2026. The awarded contract value is £54,205. The original estimated value was £150,000 including optional extensions and an estimated CPI-based price adjustment. The initial contract period is 48 months from the award, with extensions available on more than one occasion up to a maximum total duration of 72 months. The tender closed on 9 March 2026 at 12:00, and the award period began that day. Evaluation weighted quality at 60% and price at 40%. Ten electronic bids were received, including nine from SMEs. Bidders had to submit an SPD and tender response; variants were not allowed.

This award indicates demand for suppliers able to deliver and support visitor-footfall technology in a cultural venue, combining dependable counting hardware or sensors with reporting, analysis, integration and ongoing software maintenance. A credible competitor would need to show that its platform can cover multiple gallery spaces, produce useful operational data, integrate with existing IT systems and remain maintainable and scalable over a long service period. The buyer’s requirements also point to the importance of quality assurance, health and safety procedures, environmental management and financial capacity. Cyber Essentials Basic certification, or an equivalent, was required before award and throughout the contract. Suppliers should therefore be prepared to demonstrate relevant technical capability, service resilience, information-security compliance and the organisational capacity to support a public gallery environment.

How relevant is this notice?

Notice Information

Notice Title

Provision of Visitor Counting Solution

Notice Description

National Galleries Scotland (NGS) wish to award a contract for the Provision of Visitor Counting Solution to a single Supplier. NGS require a modern Visitor Counting Solution to accurately track and analyse footfall across all gallery spaces. This solution will provide reliable data to support operational planning, improve visitor experience, and inform strategic decisions on staffing, exhibitions, and resource allocation. The system must be robust, easy to maintain and capable of integrating with existing IT infrastructure to ensure seamless reporting and long-term scalability. Full details of the Contract Requirements and Specification are detailed under Section 2 of the Invitation to Tender (ITT). There is no commitment to a minimum spend over the duration of the contract. Under this agreement, no minimum spend is guaranteed. The Supplier must have a clear understanding of the contract requirements and the organisational needs of NGS. It is a requirement that the Supplier as a minimum, hold or commit to obtain prior to the award of contract, a valid Cyber Essentials Basic Certification (or equivalent) in place throughout the duration of the contract. The agreement will be non-exclusive i.e., NGS reserves the right, in certain circumstances, to procure out with the Contract Agreement, as and when required. In the event of unsatisfactory performance by the successful Supplier and the termination of the contract by either party, NGS reserves the right to negotiate the continuance of the services with the second and third placed Suppliers.

Lot Information

Lot 1

The procurement will be conducted through the use of the Open (single stage) Procedure. Bidders must complete and submit both an SPD and tender response. Economic Operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Options: NGS reserves the right to issue a contract modification in terms of Regulation 72 of the Public Contracts (Scotland) Regulations 2015.

Renewal: The contract duration will be for an initial 48-month period, with the option to extend on more than one occasion but not exceeding an additional 24 months; resulting in a possible maximum contract duration of 72 months. This is at the discretion of NGS.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060f1d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088093-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

51 - Installation services (except software)

63 - Supporting and auxiliary transport services; travel agencies services

64 - Postal and telecommunications services

72 - IT services: consulting, software development, Internet and support

CPV Codes

48800000 - Information systems and servers

48810000 - Information systems

51612000 - Installation services of information-processing equipment

63513000 - Tourist information services

64216200 - Electronic information services

72222000 - Information systems or technology strategic review and planning services

72222300 - Information technology services

72267100 - Maintenance of information technology software

Notice Value(s)

Tender Value
£150,000 £100K-£500K
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£54,205 Under £100K

Notice Dates

Publication Date
17 Sep 20261 months ago
Submission Deadline
9 Mar 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
National Galleries of Scotland
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH4 3DS
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM75 City of Edinburgh
Local Authority
City of Edinburgh
Electoral Ward
Inverleith
Westminster Constituency
Edinburgh West

Supplier Information

Number of Suppliers
1
Supplier Name

Nexbib Solutions Limted

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...