Planning

Venue Booking System

LONDON BOROUGH OF HOUNSLOW

This public procurement record has 2 releases in its history.

PlanningUpdate

27 Jan 2026 at 15:47

UK2 - Preliminary Market Engagement Notice
Planning

27 Jan 2026 at 15:06

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Hounslow is in the planning stage of procuring a "Venue Booking System" for its various venues, including Hounslow House, Boston Manor House, and others. The main procurement category is services, specifically targeting software packages and event services. The engagement with potential suppliers aims to gather insights on available offerings, pricing, and setup timelines. Interested parties should submit expressions of interest via email by 10th February 2026. The procurement process, currently in the planning phase as of 27th January 2026, seeks to identify the most suitable supplier to meet the Council's requirements for an integrated booking and payment solution. The project is located in Hounslow, London, region UKI75.

This tender represents a substantial opportunity for businesses specialising in software development, particularly those offering comprehensive booking and payment systems suitable for public venues. SMEs are encouraged to participate, given their suitability for the project as noted in the procurement details. Businesses with a proven track record in delivering similar solutions and the capacity to provide cost-effective and scalable platforms will find this tender particularly promising. The engagement process will allow for the presentation of innovative solutions that can handle multiple venue bookings, online payments, and customer management, thus supporting business growth within the local government sector.

How relevant is this notice?

Notice Information

Notice Title

Venue Booking System

Notice Description

Hounslow Council wants to implement an online bookings and payments system for commercial, corporate and community events across its venues. This market engagement seeks to understand potential suppliers, what they offer and outline costs. This will be used to inform the next steps in procuring a new system. Venues in scope initially are: Hounslow House Boston Manor House Hogarth's House Chiswick Town Hall Feltham Assembly Hall Isleworth Public Hall Heston Village Hall However, there are several other venues which, over time, the Council will likely want to be brought into the system. Interested parties should submit expressions of interest to procurement@hounslow.gov.uk contact by 10th February 2026 . Please use email subject 'Booking System Market Engagement'. Expressions of interest should include: If the requirements below can be fully met by your solution An indication of set-up and recurring annual costs, including number of licences included and cost for additional licences Timeline for system set-up, and associated training Approach / costs of bringing new venues onto the platform Evidence of successful relevant delivery elsewhere. System Requirements: Diary showing availability across all venues Ability to request bookings, subject to further approval Ability to pay online Invoicing and payment processing - ideally linked to council systems Generation of proposals Booking preapproval system Ability to set follow up actions and reminders Generation of contracts - electronic signing CRM/contact management facility for all customers Marketing capability for outreach activity to past users Produce Banqueting Event Orders Generation of reports (e.g. pace and market segments) Ability to offer subsidised rates Ability to reallocate smaller bookings to appropriate other spaces, should a preferable booking option arise Ability for customer accounts, keeping a record of preferences and previous activity Receiving holding and damages deposits Allowing choice of optional set ups of tables and chairs per site and other requirements Uploading of Risk Assessment requests and other due diligence such as PLI Client satisfaction surveys

Planning Information

Interested parties should refer to the description in this notice for an outline of requirements and what we are seeking as a response to them. This will help the authority to determine the most appropriate procurement route to meet our requirements.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-060fe3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007227-2026
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
UK2 - Preliminary Market Engagement Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

48000000 - Software package and information systems

79952000 - Event services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
27 Jan 20261 weeks ago
Submission Deadline
Not specified
Future Notice Date
10 Feb 2026Today
Award Date
Not specified
Contract Period
31 Jul 2026 - 30 Jul 2029 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Planning
Lots Status
Planning
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
LONDON BOROUGH OF HOUNSLOW
Contact Name
Not specified
Contact Email
procurement@hounslow.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
HOUNSLOW, LONDON
Postcode
TW3 3EB
Post Town
Twickenham
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI7 Outer London - West and North West
Small Region (ITL 3)
TLI75 Hounslow and Richmond upon Thames
Delivery Location
TLI75 Hounslow and Richmond upon Thames
Local Authority
Hounslow
Electoral Ward
Hounslow West
Westminster Constituency
Feltham and Heston

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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