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FIN25219 Cleaning and Security Services, Fleet Walk Shopping Centre

Torbay Council

This public procurement record has 4 releases in its history.

Award

03 Sep 2026 at 12:25

UK7 - Contract Details Notice
Award

19 Jun 2026 at 13:50

UK6 - Contract Award Notice
TenderUpdate

06 Mar 2026 at 13:30

UK4 - Tender Notice
Tender

06 Feb 2026 at 15:18

UK4 - Tender Notice
Summary of the contracting process

Torbay Council procured cleaning and security services for Fleet Walk Shopping Centre in Torquay, a retail centre with 34 shops and a multi-storey car park. The requirement covered two distinct service areas: routine and ad hoc cleaning across the shopping centre, and security services for the centre and associated facilities. This is service work delivered in Torquay, with the cleaning classification CPV 90910000 and the security classification CPV 79710000. The council is the public-sector buyer. The requirement was suitable for small and medium-sized enterprises, and suppliers could pursue cleaning, security, or both service areas, subject to the limit on bidding for one lot.

The procurement is complete and both lots have been awarded through an open procedure. Lot 1 cleaning was awarded to MPD FM LIMITED on 18 June 2026 for £528,981.15 excluding VAT (£634,777.38 including VAT). Lot 2 security was awarded to Kestrel Guards Limited on 18 June 2026 for £1,076,228.90 excluding VAT (£1,291,474.68 including VAT). Both contracts were signed and run from 17 August 2026 to 16 August 2029, with two optional 12-month extensions, potentially lasting until 16 August 2031. The original tender deadline was 23 March 2026 at noon, following an enquiry deadline of 2 March 2026 at noon. Evaluation weighted price at 50%, method statements at 35%, technical questions at 5% and social value at 10%.

This award shows Torbay Council’s continuing requirement for professionally managed facilities services at a substantial retail and car-park site. A credible future competitor would need operational capability in either commercial cleaning or site security, with the capacity to deliver consistent service and respond to ad hoc changes in requirements. The selection process also required relevant experience and contract examples, financial capacity, suitable insurance arrangements, and evidence covering data protection, health and safety and modern slavery. Suppliers needed relevant policies, procedures and accreditations for delivery. Social value formed part of the quality assessment, so bidders would need to demonstrate measurable wider benefits alongside a reliable service model. The requirement attracted strong competition, including bids from SMEs, indicating a market with established specialist providers.

How relevant is this notice?

Notice Information

Notice Title

FIN25219 Cleaning and Security Services, Fleet Walk Shopping Centre

Notice Description

This tender is for the provision of Cleaning and Security Services for Fleet Walk Shopping Centre, Torquay. The successful Supplier(s) is expected to carry out the duties as stated in the Part 2 Specification and any ad-hoc special requirements to a very high standard. Fleet Walk is a retail shopping centre in the heart of Torquay Town with 34 shops and a multi-story car park. This opportunity has been split into two lots: Lot 1 Cleaning Services Lot 2 Security Services

Lot Information

Cleaning Services, Fleet Walk Shopping Centre

The provision of cleaning services for Fleet Walk Shopping Centre Torquay.

Options: - Services to be provided at a new site(s), not included in the original contract. - Decreased service across the site(s). -The Authority requesting changes in the level of services required, and/or in the way the services are provided and the site-specific instructions. - Increase or reduction in Council's requirements. -Statutory Minimum Wage Increases

Renewal: 2 x 1 year extensions available

Security Services, Fleet Walk Shopping Centre

Security services delivered at Fleet Walk Shopping Centre

Options: - Services to be provided at a new site(s), not included in the original contract. - Decreased service across the site(s). - The Authority requesting changes in the level of services required, and/or in the way the services are provided and the site-specific instructions. - Increase or reduction in Council's requirements. - Statutory Minimum Wage Increases

Renewal: 2 x 1 year extension options

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-064a5d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083437-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

90 - Sewage, refuse, cleaning and environmental services

CPV Codes

79710000 - Security services

90910000 - Cleaning services

Notice Value(s)

Tender Value
£1,600,000 £1M-£10M
Lots Value
£1,600,000 £1M-£10M
Awards Value
£1,605,209 £1M-£10M
Contracts Value
£1,605,209 £1M-£10M

Notice Dates

Publication Date
3 Sep 20261 weeks ago
Submission Deadline
23 Mar 2026Expired
Future Notice Date
Not specified
Award Date
18 Jun 20262 months ago
Contract Period
17 Aug 2026 - 16 Aug 2029 3-4 years
Recurrence
2031-02-06

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Torbay Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
TORQUAY
Postcode
TQ1 3DR
Postcode Area
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK42 Torbay
Delivery Location
TLK42 Torbay
Local Authority
Torbay
Electoral Ward
Tormohun
Westminster Constituency
Torbay

Supplier Information

Number of Suppliers
2
Supplier Names

MPD FM Limited

Kestrel Guards Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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