ICT Managed Services Procurement

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-064bb4-2026-05-05T20:27:47+01:00",
    "date": "2026-05-05T20:27:47+01:00",
    "ocid": "ocds-h6vhtk-064bb4",
    "initiationType": "tender",
    "parties": [
        {
            "id": "GB-COH-07272906",
            "name": "ALPHA ACADEMIES TRUST",
            "identifier": {
                "scheme": "GB-COH",
                "id": "07272906"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PCTJ-5262-LMPY"
                }
            ],
            "address": {
                "streetAddress": "The Discovery Academy",
                "locality": "Stoke-On-Trent",
                "postalCode": "ST2 0GA",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKG23"
            },
            "contactPoint": {
                "email": "finance@alphaacademiestrust.co.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "publicAuthoritySubCentralGovernment",
                        "scheme": "UK_CA_TYPE",
                        "description": "Public authority - sub-central government"
                    }
                ]
            }
        },
        {
            "id": "GB-PPON-PWDX-3275-JVZG",
            "name": "ITSpire Consulting",
            "identifier": {
                "scheme": "GB-PPON",
                "id": "PWDX-3275-JVZG"
            },
            "address": {
                "streetAddress": "86 Heage Road",
                "locality": "Ripley",
                "postalCode": "DE5 3GG",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKF13"
            },
            "contactPoint": {
                "email": "tenders@itspire.co.uk"
            },
            "roles": [
                "procuringEntity",
                "processContactPoint"
            ],
            "roleDetails": "Procurement Advisor",
            "details": {
                "url": "https://www.itspire.co.uk"
            }
        },
        {
            "id": "GB-COH-01148594",
            "name": "RM EDUCATION LTD",
            "identifier": {
                "scheme": "GB-COH",
                "id": "01148594"
            },
            "additionalIdentifiers": [
                {
                    "scheme": "GB-PPON",
                    "id": "PWRV-3593-ZBCM"
                }
            ],
            "address": {
                "streetAddress": "142b Park Drive",
                "locality": "Abingdon",
                "postalCode": "OX14 4SE",
                "country": "GB",
                "countryName": "United Kingdom",
                "region": "UKJ14"
            },
            "contactPoint": {
                "email": "tendersteam@rm.com"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "http://www.rm.com",
                "scale": "large",
                "vcse": false,
                "publicServiceMissionOrganization": false,
                "shelteredWorkshop": false
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-07272906",
        "name": "ALPHA ACADEMIES TRUST"
    },
    "tender": {
        "id": "AAT/2026/ICTS",
        "legalBasis": {
            "id": "2023/54",
            "scheme": "UKPGA",
            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
        },
        "title": "ICT Managed Services Procurement",
        "description": "This procurement has been initiated as the current ICT Managed Service contract is due to expire in November 2026. The Trust will have had a fully managed ICT service for 10 years by the time the current contract expires. Although the Trust is broadly happy with the current service model, it would like to explore if there are more flexible approaches to delivery while still maintaining the balance of onsite vs remote activities. The expectation is that the new contract will go live in October 2026 with a short handover period with the existing contract to smooth the transition. The Trust has no internal ICT resource, so the supplier is expected to act as the Trust's primary ICT partner. The procurement will include, but is not limited to, the following. * Service Desk operating 8:00-16:30 as a minimum * Technical Support (tier 2/3 support) to operate during the same time periods * On-site Support - support across all sites based on need and clearly identified priorities * Network Management - wired and wireless networks * Cyber Security Management - including management of risk and adherence to DfE Cyber Security Standards * Operations Management - management of Trust servers, both on-premises and cloud * Telephony - management of the Trust IP telephony systems * Relationship Management - operate as the front door to associated 3rd party systems, including biometrics, cashless catering, library systems and access control * Software Licence Management * Asset Management * Vision and Strategy - act as primary advisor to the Trust in the development of long-term ICT planning and strategy * Support with Digital Transformation - assist the Trust in embedding ICT developments * Contract Management - ensure the contract runs effectively with clear SLA/KPI monitoring and management * Hardware Refresh Management and Supply The term of the contract will be for a three-year initial agreement with two one-year extensions based on satisfactory performance. The maximum length that the contract will run, therefore, will be 60 months. The Trust will include a model contract as part of the tender pack; it is also open to receiving supplier model contracts as part of the submission. These will not be scored and are for information only. There will be a requirement for TUPE from the current supplier. The Trust has no internal IT resource.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "scheme": "CPV",
                        "id": "30200000",
                        "description": "Computer equipment and supplies"
                    },
                    {
                        "scheme": "CPV",
                        "id": "72000000",
                        "description": "IT services: consulting, software development, Internet and support"
                    }
                ],
                "deliveryAddresses": [
                    {
                        "region": "UKG23",
                        "country": "GB",
                        "countryName": "United Kingdom"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "value": {
            "amountGross": 1440000,
            "amount": 1200000,
            "currency": "GBP"
        },
        "procurementMethod": "open",
        "procurementMethodDetails": "Competitive flexible procedure",
        "procedure": {
            "features": "At Stage 1, a PSQ will be issued, and a minimum of the top 5 scoring suppliers will be shortlisted and invited to submit a tender. Suppliers will be provided with an ITT pack that contains the Stage 2 process, the contracting authority requirements, a draft contract and other relevant information. Suppliers will be asked to respond to the requirements and provide pricing for the service. Suppliers will be able to submit clarification questions during the tender writing process. Following submission of their proposals and costs, their responses will be scored, alongside the charges for the service, against an agreed weighting and scoring criteria contained in the ITT. The highest weighted score will be deemed to deliver the Most Advantageous Tender and will be awarded Preferred Bidder status. Following a standstill period, the contracting authority will then endeavour to agree and enter into a contract with the Preferred Bidder."
        },
        "mainProcurementCategory": "services",
        "aboveThreshold": true,
        "submissionMethodDetails": "Please email submissions as described in the PSQ document.",
        "submissionTerms": {
            "electronicSubmissionPolicy": "notAllowed",
            "languages": [
                "en"
            ]
        },
        "expressionOfInterestDeadline": "2026-03-11T13:00:00Z",
        "awardPeriod": {
            "endDate": "2026-04-14T23:59:59+01:00"
        },
        "lots": [
            {
                "id": "1",
                "status": "complete",
                "value": {
                    "amountGross": 1440000,
                    "amount": 1200000,
                    "currency": "GBP"
                },
                "awardCriteria": {
                    "criteria": [
                        {
                            "type": "quality",
                            "name": "Solution Design",
                            "numbers": [
                                {
                                    "number": 75,
                                    "weight": "percentageExact"
                                }
                            ]
                        },
                        {
                            "type": "cost",
                            "name": "Total Service Cost",
                            "numbers": [
                                {
                                    "number": 25,
                                    "weight": "percentageExact"
                                }
                            ]
                        }
                    ]
                },
                "suitability": {
                    "sme": true
                },
                "contractPeriod": {
                    "startDate": "2026-10-26T00:00:00Z",
                    "endDate": "2029-10-26T23:59:59+01:00",
                    "maxExtentDate": "2031-10-26T23:59:59Z"
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "The contract is envisaged as a three-year initial term with the option to extend by two further one-year extensions, making the maximum contract term five years."
                }
            }
        ],
        "documents": [
            {
                "id": "conflictOfInterest",
                "documentType": "conflictOfInterest",
                "description": "Not published"
            },
            {
                "id": "A-11684",
                "documentType": "biddingDocuments",
                "url": "https://www.find-tender.service.gov.uk/Notice/Attachment/A-11684",
                "format": "application/vnd.openxmlformats-officedocument.wordprocessingml.document"
            },
            {
                "id": "future",
                "documentType": "biddingDocuments",
                "accessDetails": "Full ITT pack will be emailed directly to shorlisted suppliers after conclusion of Stage One PSQ."
            },
            {
                "id": "011578-2026",
                "documentType": "tenderNotice",
                "noticeType": "UK4",
                "description": "Tender notice on Find a Tender",
                "url": "https://www.find-tender.service.gov.uk/Notice/011578-2026",
                "datePublished": "2026-02-09T17:42:24Z",
                "format": "text/html"
            }
        ]
    },
    "language": "en",
    "bids": {
        "statistics": [
            {
                "id": "1",
                "measure": "bids",
                "value": 9,
                "relatedLot": "1"
            },
            {
                "id": "2",
                "measure": "finalStageBids",
                "value": 9,
                "relatedLot": "1"
            },
            {
                "id": "3",
                "measure": "smeFinalStageBids",
                "value": 3,
                "relatedLot": "1"
            },
            {
                "id": "4",
                "measure": "vcseFinalStageBids",
                "value": 0,
                "relatedLot": "1"
            }
        ]
    },
    "awards": [
        {
            "id": "1",
            "status": "active",
            "date": "2026-04-17T00:00:00+01:00",
            "value": {
                "amountGross": 806412,
                "amount": 672010,
                "currency": "GBP"
            },
            "mainProcurementCategory": "services",
            "aboveThreshold": true,
            "suppliers": [
                {
                    "id": "GB-COH-01148594",
                    "name": "RM EDUCATION LTD"
                }
            ],
            "items": [
                {
                    "id": "1",
                    "additionalClassifications": [
                        {
                            "scheme": "CPV",
                            "id": "72000000",
                            "description": "IT services: consulting, software development, Internet and support"
                        }
                    ],
                    "deliveryAddresses": [
                        {
                            "region": "UKG23",
                            "country": "GB",
                            "countryName": "United Kingdom"
                        }
                    ],
                    "relatedLot": "1"
                }
            ],
            "contractPeriod": {
                "startDate": "2026-10-30T00:00:00Z",
                "endDate": "2029-10-29T23:59:59Z",
                "maxExtentDate": "2031-10-29T23:59:59Z"
            },
            "hasRenewal": true,
            "renewal": {
                "description": "There a possible 2 x 1 year extensions that can be agreed providing the original contract term meets the requirements and expectations,"
            },
            "relatedLots": [
                "1"
            ],
            "documents": [
                {
                    "id": "041260-2026",
                    "documentType": "awardNotice",
                    "noticeType": "UK6",
                    "description": "Contract award notice on Find a Tender",
                    "url": "https://www.find-tender.service.gov.uk/Notice/041260-2026",
                    "datePublished": "2026-05-05T20:27:47+01:00",
                    "format": "text/html"
                }
            ],
            "assessmentSummariesDateSent": "2026-04-20T00:00:00+01:00",
            "milestones": [
                {
                    "id": "1",
                    "type": "futureSignatureDate",
                    "dueDate": "2026-08-03T23:59:59+01:00",
                    "status": "scheduled"
                }
            ]
        }
    ]
}