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ICT Managed Services Procurement

ALPHA ACADEMIES TRUST

This public procurement record has 2 releases in its history.

Award

05 May 2026 at 20:27

UK6 - Contract Award Notice
Tender

09 Feb 2026 at 17:42

UK4 - Tender Notice
Summary of the contracting process

The procurement process for the ICT Managed Services by Alpha Academies Trust, located in Stoke-On-Trent, involved a Competitive flexible procedure that aimed to find a new ICT partner to replace the expiring contract. The process, which reached the award stage by 17 April 2026, described services such as a service desk, technical and on-site support, network management, and cyber security management. The contract, with an initial value ranging from £672,010 to £806,412 for services, was awarded to RM Education Ltd and is set to commence on 30 October 2026, covering a term of three years with potential two-year extensions. The procurement and handover were planned to ensure seamless transition and continuity of services, with key deadlines being the expression of interest due by 11 March 2026 and the final signature set by 3 August 2026.

This tender represents significant business growth opportunities particularly for large ICT service providers and companies specializing in managed IT services, network management, and cyber security. Smaller businesses and SMEs also have potential opportunities, given the final stage bid participation. Companies with expertise in digital transformation and those offering flexible service models are well-positioned to meet the Trust's needs, as it seeks comprehensive support and strategic advisory services for long-term ICT planning. The engagement can provide the chosen supplier a platform for innovation, showcasing capability in providing both onsite and remote services and strategic ICT planning aligned with modern educational needs.

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Notice Information

Notice Title

ICT Managed Services Procurement

Notice Description

This procurement has been initiated as the current ICT Managed Service contract is due to expire in November 2026. The Trust will have had a fully managed ICT service for 10 years by the time the current contract expires. Although the Trust is broadly happy with the current service model, it would like to explore if there are more flexible approaches to delivery while still maintaining the balance of onsite vs remote activities. The expectation is that the new contract will go live in October 2026 with a short handover period with the existing contract to smooth the transition. The Trust has no internal ICT resource, so the supplier is expected to act as the Trust's primary ICT partner. The procurement will include, but is not limited to, the following. * Service Desk operating 8:00-16:30 as a minimum * Technical Support (tier 2/3 support) to operate during the same time periods * On-site Support - support across all sites based on need and clearly identified priorities * Network Management - wired and wireless networks * Cyber Security Management - including management of risk and adherence to DfE Cyber Security Standards * Operations Management - management of Trust servers, both on-premises and cloud * Telephony - management of the Trust IP telephony systems * Relationship Management - operate as the front door to associated 3rd party systems, including biometrics, cashless catering, library systems and access control * Software Licence Management * Asset Management * Vision and Strategy - act as primary advisor to the Trust in the development of long-term ICT planning and strategy * Support with Digital Transformation - assist the Trust in embedding ICT developments * Contract Management - ensure the contract runs effectively with clear SLA/KPI monitoring and management * Hardware Refresh Management and Supply The term of the contract will be for a three-year initial agreement with two one-year extensions based on satisfactory performance. The maximum length that the contract will run, therefore, will be 60 months. The Trust will include a model contract as part of the tender pack; it is also open to receiving supplier model contracts as part of the submission. These will not be scored and are for information only. There will be a requirement for TUPE from the current supplier. The Trust has no internal IT resource.

Lot Information

Lot 1

Renewal: The contract is envisaged as a three-year initial term with the option to extend by two further one-year extensions, making the maximum contract term five years.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-064bb4
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/041260-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

30 - Office and computing machinery, equipment and supplies except furniture and software packages

72 - IT services: consulting, software development, Internet and support

CPV Codes

30200000 - Computer equipment and supplies

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£1,200,000 £1M-£10M
Lots Value
£1,200,000 £1M-£10M
Awards Value
£672,010 £500K-£1M
Contracts Value
Not specified

Notice Dates

Publication Date
5 May 20265 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
17 Apr 20265 months ago
Contract Period
30 Oct 2026 - 29 Oct 2029 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ALPHA ACADEMIES TRUST
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
STOKE-ON-TRENT
Postcode
ST2 0GA
Postcode Area
Stoke-on-Trent
Country
England
Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG2 Shropshire and Staffordshire
Small Region (ITL 3)
TLG23 Stoke-on-Trent
Delivery Location
TLG23 Stoke-on-Trent
Local Authority
Stoke-on-Trent
Electoral Ward
Bentilee, Ubberley & Townsend
Westminster Constituency
Stoke-on-Trent Central

Supplier Information

Number of Suppliers
1
Supplier Name

RM Education Ltd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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