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Provision of a 24/7 Core Wellbeing Service with Potential for Planned Care and Support at the Laurels Extra Care Schemes, Armsley, Leeds

Leeds City Council

This public procurement record has 3 releases in its history.

Award

18 Sep 2026 at 10:04

UK6 - Contract Award Notice
Tender

19 May 2026 at 14:10

UK4 - Tender Notice
Planning

20 Feb 2026 at 10:56

UK1 - Pipeline Notice
Summary of the contracting process

Leeds City Council procured a 24/7 core wellbeing service for The Laurels Extra Care Schemes in Armsley, Leeds, with potential planned care and support. The service is intended to provide safe, high-quality, outcome-focused support, including safeguarding and person-centred planning that involves service users and their carers in decisions. The requirement falls within health and social work services. The provider supports residents’ wellbeing and can deliver planned care and support according to demand and individual needs. Leeds City Council is the buyer and the service is delivered at its extra care schemes in Leeds. The procurement was structured as one service requirement and was suitable for small and medium-sized enterprises and voluntary, community and social enterprises.

The procurement has been awarded through an open procedure under the light-touch services regime. Comfort Call Ltd was selected on 26 August 2026 for £2,795,550 gross. The contract is planned to run from 1 February 2027 to 31 January 2030, with renewal options allowing up to a further 24 months in any combination, potentially extending to 31 January 2032. The award remains subject to a standstill period ending 29 September 2026, with signature scheduled for 30 September 2026. Seven bids were received and four reached the final stage. Evaluation weighted method statement quality at 80% and social value at 20%. Participation required legal, financial and technical capability, assessed through a price-quality separated approach. The contract has one lot.

This procurement indicates sustained demand from Leeds City Council for providers able to deliver round-the-clock wellbeing support in extra care housing, alongside planned adult social care when required. Credible competitors would need robust safeguarding arrangements, reliable staffing and operational resilience to maintain continuous cover. They would also need to demonstrate person-centred care planning, the ability to work with service users and carers, and a clear focus on measurable outcomes and service quality. Legal, financial and technical capability are central requirements. The evaluation places greater emphasis on the quality of the proposed delivery method than on social value, so suppliers should be able to provide detailed, practical method statements. Organisations from the SME and voluntary, community or social enterprise sectors were considered suitable for this type of work.

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Notice Information

Notice Title

Provision of a 24/7 Core Wellbeing Service with Potential for Planned Care and Support at the Laurels Extra Care Schemes, Armsley, Leeds

Notice Description

The aim of the Service Specification is to ensure the provision of high quality, outcome-focused services which are safe and that meet the quality outcomes and safeguarding responsibilities of the Council. This will involve working to achieve the agreed outcomes as defined by the Service User, through a person-centred planning approach that puts Service Users and their Carers at the forefront of all decision making. The annual value of the contract is PS20, total maximum cost of PS100 over the lifetime of the contract. This is a nominal figure that provides direct financial consideration between the Council and the provider as all other service charges are managed directly between the service provider and customer or Leeds City Council acting on behalf of the customer. The estimated annual cost with regards planned care and support based on the winning submission is PS559,110.00 (2026/27 rate). Over the lifetime of the contract this equates to approximately PS2,795,550.00. This is an estimation and is subject to fluctuation dependent on changes in presented demand and future sector-wide uplift arrangements managed under the Adult Social Care contract fee uplifts.

Lot Information

Lot 1

Renewal: Up to a maximum period of 24 months in any combiation

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0658ea
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/088502-2026
Current Stage
Award
All Stages
Planning, Tender, Award

Procurement Classification

Notice Type
UK6 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£2,848,855 £1M-£10M
Lots Value
£2,848,855 £1M-£10M
Awards Value
£2,795,550 £1M-£10M
Contracts Value
Not specified

Notice Dates

Publication Date
18 Sep 20261 months ago
Submission Deadline
18 Jun 2026Expired
Future Notice Date
30 Mar 2026Expired
Award Date
26 Aug 20262 months ago
Contract Period
1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Leeds City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
LS1 1UR
Postcode Area
Leeds
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE42 Leeds
Delivery Location
TLE42 Leeds
Local Authority
Leeds
Electoral Ward
Little London & Woodhouse
Westminster Constituency
Leeds Central and Headingley

Supplier Information

Number of Suppliers
1
Supplier Name

Comfort Call Limited

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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