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NHS Integrated 111 and Urgent Care Service (Yorkshire and Humber)

NHS West Yorkshire Integrated Care Board

This public procurement record has 2 releases in its history.

TenderUpdate

31 Mar 2026 at 09:04

Tender Notice
Award

16 Mar 2026 at 14:58

Award Notice
Summary of the contracting process

The procurement process conducted by NHS West Yorkshire Integrated Care Board focuses on the contracting of NHS Integrated 111 and Urgent Care Service covering Yorkshire and Humber. This service is intended to support the populations within West Yorkshire, South Yorkshire, Humber and North Yorkshire, as well as Bassetlaw, a part of Nottingham and Nottinghamshire ICB. The procurement is classified under health services, with a main procurement category of services. The process has reached the award stage, with the contract term commencing on 1 April 2026 and extending up to potentially seven years. Key dates include the Standstill Period, which allows representations until 26 March 2026. The procurement method involves limited competition and is conducted under the Provider Selection Regime, excluding the usual provisions of the Public Contracts Regulations 2015.

This tender represents a substantial opportunity for growth within the healthcare sector, particularly for providers experienced in integrated healthcare systems. The awarded contract is valued at £191,142,000, offering extensive engagement over seven years with potential extensions. Businesses focused on comprehensive health service disciplines, including telephony infrastructure and urgent care navigation, are well-suited to compete. The procurement criteria highlight quality and innovation with a 50% emphasis, making it ideal for businesses committed to improving access to care and reducing health inequalities. Additionally, the potential for collaboration and integration within the service model presents strategic opportunities for firms able to deliver both healthcare and essential operational support systems effectively.

How relevant is this notice?

Notice Information

Notice Title

NHS Integrated 111 and Urgent Care Service (Yorkshire and Humber)

Notice Description

Provision of an NHS Integrated Urgent Care and 111 Service covering the Yorkshire and Humber population, including, West Yorkshire, South Yorkshire, Humber and North Yorkshire and Bassetlaw (part of Nottingham and Nottinghamshire ICB). This is a joint procurement.

Lot Information

Lot 1

The Contract Authority; NHS West Yorkshire Integrated Care Board intends to award a contract to an existing provider following Direct Award Process C. The authority is publishing this notice in Find a Tender in accordance with the NHS Provider Selection Regime.
Service: Provision of an NHS Integrated Urgent Care and 111 Service covering the Yorkshire and Humber population, including, West Yorkshire, South Yorkshire, Humber and North Yorkshire and Bassetlaw (part of Nottingham and Nottinghamshire ICB)

This is a joint procurement. Location of Services to be provided:
Yorkshire and Humber ICBs
West Yorkshire ICB
South Yorkshire ICB
Humber and North Yorkshire ICB
Nottingham and Nottinghamshire ICB (for Bassetlaw only)


Contract Term - 1 April 2026 to 31 March 2033 - 7 years (5 years with an option to extend + 2 years)

NUTS Codes:
UKE (Yorkshire & Humber)
UKF (East Midlands - for Bassetlaw)

Mixed Procurement Detail:
The procurement of the NHS Integrated Urgent Care (IUC) and NHS 111 service was conducted as a mixed procurement in line with the requirements of the Provider Selection Regime (PSR). The service model combined core healthcare elements, namely clinical assessment, clinical advice, and urgent care navigation with essential non-healthcare components, including telephony infrastructure, call-handling technology, and associated operational support systems. These elements were inherently interdependent and could not be reasonably or safely separated without compromising the integrity of the IUC pathway, fragmenting user experience, or creating risks to service continuity and patient safety. Additional information: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 or the Procurement Act 2023 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 26 March 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.
Written representations should be sent to wyicb-kirk.procurement@nhs.net.

Decision made by: 2025/26 Yorkshire and Humber ICB Governance Boards
03.03.26 West Yorkshire ICB Finance Investment Performance Committee (FIPC)

Key Criteria and Basic Criteria Assessment:

The key criteria have been applied to the review of the service with the adoption of a scoring approach. This includes the performance of the provider against the contractual Key Performance Indicators (KPIs).
The existing provider is satisfying the contract and will likely satisfy the proposed contract to a sufficient standard.
The criteria of the PSRC have been applied as follows:
Quality and innovation (including performance): 50%
Value: 20%
Integration, collaboration and service sustainability: 10%
Improving access, reducing health inequalities and improving choice: 10%

Social value: 10%

Scoring Matrix Applied:
Quality and innovation (including performance): 34%
Value: 16%
Integration, collaboration and service sustainability: 8%
Improving access, reducing health inequalities and improving choice: 8%
Social value: 10%


The existing provider scored 76% above 70%, which is the Contract Authority's pass mark to proceed with the intent to award notice.

For the other aspects of the key criteria, the Contracting Authority adopted its standard scoring matrix. This consisted of grading the information from the review of service against the requirements listed within the statutory guidance for the Provider Selection Regime.



There were no conflicts of interests declared

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the Standstill Period. Representations by providers must be made to the relevant authority by 26 March 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the PSR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066b3c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029401-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85121100 - General-practitioner services

85140000 - Miscellaneous health services

85141220 - Advisory services provided by nurses

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£191,142,000 £100M-£1B

Notice Dates

Publication Date
31 Mar 20266 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS West Yorkshire Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BRADFORD
Postcode
BD1 4AS
Postcode Area
Bradford
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE4 West Yorkshire
Small Region (ITL 3)
TLE41 Bradford
Delivery Location
TLE Yorkshire and The Humber
Local Authority
Bradford
Electoral Ward
City
Westminster Constituency
Bradford West

Supplier Information

Number of Suppliers
1
Supplier Name

Yorkshire Ambulance Service NHS Trust

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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