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NW3134 - Governance, Risk & Compliance System

NORTHUMBRIAN WATER LIMITED

This public procurement record has 1 release in its history.

Tender

19 Mar 2026 at 17:04

UK4 - Tender Notice
Summary of the contracting process

Northumbrian Water Limited (NWL) has issued a tender to procure a Governance, Risk and Compliance System under the title "NW3134 - Governance, Risk & Compliance System". This procurement caters to the utilities industry and targets enhancing digital operations across its service areas in the North-East of England, Essex, and Suffolk. The tender, in its active stage, invites suppliers to submit proposals through NWL's Ariba Sourcing tool, following an open procurement method with a competitive flexible procedure. The procurement aims to finalise the contract by June 2026, with implementation slated for July to December 2026 leading to a January 2027 go-live. The process specifies submission deadlines, including expressions of interest by 14 April 2026 and completed tenders by 21 April 2026. The total estimated gross contract value amounts to GBP 2,160,000 across a potential renewal span extending to 2041.

This tender provides significant business growth opportunities, particularly for IT firms specialising in industry-specific software packages, software-related services, and database utilities. The partnership with NWL promises expansive usage across multiple business areas, integrating advanced workflow automation, MAS9, Azure Entra, O365, and Oracle HCM functionalities. Businesses adept at delivering high-quality, automated governance, risk, and compliance solutions will find it advantageous to compete. The tendering process, which includes multiple stages such as initial tender submissions, supplier negotiations, and the invitation for Best and Final Offers, ensures a robust selection standard that offers small and medium-sized enterprises the opportunity to showcase competitive pricing and innovative solutions. Furthermore, inclusion criteria encourage diverse business participation, including sheltered workshops, thereby supporting broader economic engagement.

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Notice Information

Notice Title

NW3134 - Governance, Risk & Compliance System

Notice Description

Northumbrian Water Limited (NWL) provide water and sewerage services to just under 4.4 million people operating principally in the North-East of England, Essex, and Suffolk. It is NWL's vision 'to be the most digital water company in the world'. Northumbrian Water Group (NWG) is a large and diverse organisation which employs a varied set of processes to achieve its business outcomes. To ensure that it meet its regulatory requirements (OFWAT, Defra, DWI, EA and UKAS requirements), statutory requirements (Health and Safety requirements; Environmental safety requirements), shareholder requirements and customer requirements it attempts to identify risks, incidents and associated mitigations to reduce the probability of interruption of its core business processes, therefore it is our mission to find a Governance, Risk and Compliance (GRC) solution that supports this. NWL wish to procure a 3 year contract (with options to extend for 3+3+3+3 years) for a new Governance, Risk and Compliance tool. The tool will be used across all areas of the business and will support NWL employees who are either based at one of our numerous sites, work from home or who are field based in completing their daily tasks in line with regulatory, statutory, shareholder and customer requirements. Our current GRC tool is used by over 6000 users to capture GRC data. The current solution allows NWL employees to collect information using forms (including images and map information) which can be created on a 'self-serve' basis on desktop and mobile (with offline data capture functionality). This information is manually reviewed by the admin team and assigned to the appropriate workflow in the system backend. Reports are then created and exported to create PowerBI dashboards and reports. The key features that we are looking for in a new solution are for it to support us with providing an easy, timely and high-quality employee user experience and help us to continue with our journey to drive automation and self-service in capturing governance, risk, and compliance data - key desirable features of the new solution are listed below: * Workflow automation * MAS9 integration * Azure Entra/Active Directory integration * O365 integration (specifically PowerBI) * Oracle HCM integration * Dashboard functionality * Reporting functionality * Scheduling of tasks * Fully functional remote mobile device application * Non-NWL user access (i.e., contractor resource) * Document repository (i.e. guides/training manuals) * Training and competency functionality NWL have an objective to procure a GRC solution by end of June 2026 with implementation to take place between July 2026 and December 2026 in anticipation for a planned go live date of January 2027. Within our requirements there are also items we would look to introduce at some future stage, subject to business needs.

Lot Information

Lot 1

Renewal: NWL wish to procure a 3 year initial term contract with options to extend for an additional 3+3+3+3 years for a new Governance, Risk and Compliance tool

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-066f98
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/025460-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48100000 - Industry specific software package

48600000 - Database and operating software package

48700000 - Software package utilities

72260000 - Software-related services

Notice Value(s)

Tender Value
£1,800,000 £1M-£10M
Lots Value
£1,800,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
19 Mar 20266 months ago
Submission Deadline
14 Apr 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
30 Jun 2026 - 29 Jun 2028 2-3 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHUMBRIAN WATER LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PITY ME
Postcode
DH1 5FJ
Postcode Area
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC2 Northumberland, and Tyne and Wear, TLH14 Suffolk CC, TLH3 Essex
Local Authority
County Durham
Electoral Ward
Framwellgate & Newton Hall
Westminster Constituency
City of Durham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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