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Support & Connect

Bournemouth Christchurch and Poole Council

This public procurement record has 2 releases in its history.

Tender

22 Jul 2026 at 11:36

UK4 - Tender Notice
Planning

24 Mar 2026 at 20:12

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

Bournemouth, Christchurch and Poole Council is procuring a Support & Connect service, classified as health and social work services. The service is intended to prevent, reduce or delay the development of long-term conditions and improve outcomes for people who may experience loneliness, isolation, mental health needs or difficulty integrating into their community. It will provide strengths-based, person-centred support through one-to-one telephone or face-to-face contact, and group support, for up to 12 weeks. The provider will connect people with local groups, activities and other support services, helping them remain independent at home, live well and stay connected. Delivery is across the Bournemouth, Christchurch and Poole area.

The procurement has reached tender: the Council has invited offers through a three-stage light-touch flexible procedure, described as a competitive flexible procedure using an open procurement method. This is one lot, with a value of £700,000 gross. The contract is scheduled to run from 1 February 2027 to 31 January 2030, with two one-year extensions available, allowing a maximum end date of 31 January 2032. Questions must be submitted by 12 noon on 12 August 2026, and tenders by 2pm on 26 August 2026. The planned award decision date is 26 October 2026. Evaluation gives 85% to quality and 10% to price, alongside social value. Electronic submission is allowed in English.

This opportunity suits small and medium-sized enterprises and voluntary, community or social enterprises with experience delivering preventative wellbeing, support or community connection services. Strong candidates will be able to provide responsive one-to-one telephone and face-to-face support, as well as group support, and work with people affected by loneliness, isolation, long-term conditions or mental health needs. Providers should be able to use a strengths-based, person-centred approach, assess people’s needs and connect them effectively with local groups, activities and support services. The requirement also suits organisations able to support independence at home and demonstrate high service quality, while incorporating social value into delivery across the Bournemouth, Christchurch and Poole area.

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Notice Information

Notice Title

Support & Connect

Notice Description

Bournemouth, Christchurch and Poole Council (BCP Council) are seeking suppliers to provide the following service: Support & Connect BCP Council are commissioning a Support & Connect service which aims to prevent, reduce or delay the development of long-term conditions and enhance outcomes for people by providing 1:1 telephone, face to face or group support for up to 12 weeks, and connecting them to into local groups, activities and support services through a strengths-based, person-centred approach. The service will empower people to remain independent at home for longer, supporting them to live well, stay connected, and lead fulfilling lives. The planned start date is February 2027. The contract will be for 3 years, with an option to extend for 2 years (3+1+1). Therefore, if all extensions were to be taken, the full length of the contract would be 5 years.

Lot Information

Lot 1

Renewal: 1+1 Options to extend are subject to satisfactory performance throughout the life of the contract and the Council's confirmation of funding availability (budget).

Planning Information

Market Engagement Event – Support, Connect & Thrive Service Bournemouth, Christchurch, and Poole (BCP) Council is pleased to invite providers to a virtual Market Engagement Event taking place on Thursday 16th April 2026, 10:00am–11:30am via Microsoft Teams. The purpose of the session is to outline our commissioning intentions for the upcoming Support, Connect & Thrive Service This session is open to all providers with an interest in delivering support and community connection services across the BCP area. The service is aimed at people who are at risk of loneliness and isolation, have or are at risk of developing Long Term Conditions, including mental health needs or may find it difficult to integrate into their community. This session will provide insight into BCP Council’s future vision for the service, and will explore how this work connects with key themes such as the priorities of the BCP Adult Social Care Prevention Strategy. The future service aims to prevent, reduce or delay the development of long-term conditions and enhance outcomes for people by providing 1:1 telephone or face to face support for up to 12 weeks, and connecting them to into local groups, activities and support services through a strengths-based, person-centred approach. The service will empower people to remain independent at home for longer, supporting them to live well, stay connected, and lead fulfilling lives. The Support, Connect & Thrive Service tender opportunity is anticipated to be published via Supplying the South West in Spring 2026. To register your attendance for the Market Engagement Event, please contact Eliza Atyeo, Senior Commissioning Officer for Prevention and Wellbeing, by email at eliza.atyeo@bcpcouncil.gov.uk by midday on Wednesday 15th April 2026. Please include your full name, email address, and Organisation name. Please note: participation or non-participation in this market engagement event will not affect any organisation's eligibility in future procurement processes. The event is intended solely to inform and engage with the market, and attendance does not confer any competitive advantage.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-067357
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069075-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
£700,000 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Jul 20261 months ago
Submission Deadline
26 Aug 2026Expired
Future Notice Date
11 May 2026Expired
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Bournemouth Christchurch and Poole Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
BOURNEMOUTH
Postcode
BH2 6DY
Postcode Area
Bournemouth
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK6 North Somerset, Somerset and Dorset
Small Region (ITL 3)
TLK63 Bournemouth, Christchurch and Poole
Delivery Location
TLK24 Bournemouth, Christchurch and Poole
Local Authority
Bournemouth, Christchurch and Poole
Electoral Ward
Bournemouth Central
Westminster Constituency
Bournemouth West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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