Physiotherapy Digital Triage

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    "id": "ocds-h6vhtk-06815a-2026-04-24T16:56:15+01:00",
    "date": "2026-04-24T16:56:15+01:00",
    "ocid": "ocds-h6vhtk-06815a",
    "description": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by24/04/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. - Written representations should be sent to simon.rooney5@nhs.net. <br/><br/>NWLPS have deemed this DAP-C route compliant to the requirements of PSR as the Supplier has the ability to meet the Key Criteria as assessed by the internal bodies. <br/>PSR key criteria 1. Quality and innovation requirement: <br/> The Supplier delivers clinically effective MSK services aligned with OH and NHS standards, with <br/>clear positive outcomes for staff health and productivity.<br/><br/>PSR key criteria 2. Value requirement: <br/>The service operates as a transparent offer, proportionate to benefit, with embedded <br/>governance, established referral pathways and continuity of provision that avoids transition risk <br/>and additional system cost. <br/><br/>PSR key criteria 3. Integration, collaboration and service sustainability: Evidence from OH SharePoint demonstrates that the Supplier is well integrated within the OH pathways and operates collaboratively in a way that supports long-term service sustainability. The Suppliers service is embedded within established OH referral SOPs, reporting arrangements <br/>and governance structures, enabling seamless clinical integration and consistent information <br/>flow between the provider and OH teams, rather than operating as a standalone or parallel <br/>service. <br/><br/>PSR key criteria 4. Improving access, reducing health inequalities and <br/>facilitating choice: The Supplier meets this requirement to improve access, reduce health inequalities and facilitate choice through an inclusive, flexible and digitally enabled MSK service model. <br/>Access is improved through a 24/7 digital self-referral and triage pathway, allowing staff to <br/>seek support quickly without the need for prior OH assessment, reducing delays and barriers for <br/>those working varied hours, across multiple sites, or with limited ability to attend appointments <br/>during standard working hours.<br/><br/>PSR key criteria 5. Social value: The Supplier contributes positively to social value through its impact on staff wellbeing, <br/>workforce participation, prevention of ill-health and support for inclusive employment, <br/>aligning with NHS and NWL OH objectives.",
    "initiationType": "tender",
    "tender": {
        "id": "W228186",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Physiotherapy Digital Triage",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "85100000",
            "description": "Health services"
        },
        "mainProcurementCategory": "services",
        "description": "The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.",
        "lots": [
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                "id": "1",
                "description": "The provider will provide access to digital triage, telephone or face to face assessment and face to face support services for employees.<br/><br/>Contract will be awarded by following the PSR direct award process C. Approximate lifetime of the contract is 3 years with 1 option year. Total value of contract including extensions is PS320,000",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "the existing provider is satisfying the original contract and will likely satisfy the proposed contract to a sufficient standard",
                            "type": "cost",
                            "description": "100"
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                },
                "hasOptions": true,
                "options": {
                    "description": "1 x 12 month extension"
                },
                "status": "cancelled"
            }
        ],
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                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKI3"
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        "procurementMethod": "limited",
        "procurementMethodDetails": "Award procedure without prior publication of a call for competition",
        "coveredBy": [
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                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
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        ],
        "procurementMethodRationale": "DAP-C PSR contract",
        "amendments": [
            {
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                        "oldValue": {
                            "text": "This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The publication of this notice marks the start of the standstill period. Representations by providers must be made to decision makers by24/04/2026. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR. - Written representations should be sent to simon.rooney5@nhs.net. NWLPS have deemed this DAP-C route compliant to the requirements of PSR as the Supplier has the ability to meet the Key Criteria as assessed by the internal bodies. PSR key criteria 1. Quality and innovation requirement: The Supplier delivers clinically effective MSK services aligned with OH and NHS standards, with clear positive outcomes for staff health and productivity.PSR key criteria 2. Value requirement: The service operates as a transparent offer, proportionate to benefit, with embedded governance, established referral pathways and continuity of provision that avoids transition risk and additional system cost. PSR key criteria 3. Integration, collaboration and service sustainability: Evidence from OH SharePoint demonstrates that the Supplier is well integrated within the OH pathways and operates collaboratively in a way that supports long-term service sustainability. The Suppliers service is embedded within established OH referral SOPs, reporting arrangements and governance structures, enabling seamless clinical integration and consistent information flow between the provider and OH teams, rather than operating as a standalone or parallel service. PSR key criteria 4. Improving access, reducing health inequalities and facilitating choice: The Supplier meets this requirement to improve access, reduce health inequalities and facilitate choice through an inclusive, flexible and digitally enabled MSK service model. Access is improved through a 24/7 digital self-referral and triage pathway, allowing staff to seek support quickly without the need for prior OH assessment, reducing delays and barriers for those working varied hours, across multiple sites, or with limited ability to attend appointments during standard working hours.PSR key criteria 5. Social value: The Supplier contributes positively to social value through its impact on staff wellbeing, workforce participation, prevention of ill-health and support for inclusive employment, aligning with NHS and NWL OH objectives."
                        },
                        "newValue": {
                            "text": "'This is a Provider Selection Regime (PSR) confirmation of contract award notice. This contract has been awarded under the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. This contract has now been formally awarded using direct award process C.' date of contract award: 24/04/2026. Dates between which the services are intended be provided; 24/04/2026 - 22/04/2029 . Lifetime value of the contract: PS320,000"
                        },
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                            "section": "VI.3"
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    "awards": [
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            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-128671",
                    "name": "PHYSIO MED LIMITED"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-142798",
            "name": "Central and North West London NHS Foundation Trust",
            "identifier": {
                "legalName": "Central and North West London NHS Foundation Trust"
            },
            "address": {
                "streetAddress": "350 Euston Road",
                "locality": "London",
                "region": "UKI33",
                "postalCode": "NW1 5JD",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Simon Rooney",
                "email": "simon.rooney5@nhs.net"
            },
            "roles": [
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                "url": "https://www.cnwl.nhs.uk/",
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            "id": "GB-FTS-128671",
            "name": "PHYSIO MED LIMITED",
            "identifier": {
                "legalName": "PHYSIO MED LIMITED",
                "id": "02853100"
            },
            "address": {
                "streetAddress": "Chartered House, Gelderd Rd, Leeds",
                "locality": "Leeds",
                "region": "UKI3",
                "postalCode": "LS12 6DT",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "telephone": "+44 1132921300",
                "email": "j.fletcher@physiomed.co.uk"
            },
            "roles": [
                "supplier"
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            "details": {
                "url": "http://www.physiomed.co.uk",
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-19671",
            "name": "Central London Community Healthcare NHS Trust",
            "identifier": {
                "legalName": "Central London Community Healthcare NHS Trust"
            },
            "address": {
                "streetAddress": "Ground Floor, 15 Marylebone Road",
                "locality": "London",
                "postalCode": "NW1 5JD",
                "countryName": "United Kingdom"
            },
            "roles": [
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            "details": {
                "url": "https://www.clch.nhs.uk"
            }
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    ],
    "buyer": {
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        "name": "Central and North West London NHS Foundation Trust"
    },
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            "value": {
                "amount": 320000,
                "currency": "GBP"
            },
            "dateSigned": "2026-04-07T00:00:00+01:00"
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    "bids": {
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    "language": "en"
}