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Crisis Recovery House in Medway

NHS Kent and Medway Integrated Care Board

This public procurement record has 2 releases in its history.

Award

29 Sep 2026 at 14:15

Award Notice
Tender

15 Apr 2026 at 12:41

Tender Notice
Summary of the contracting process

NHS Kent and Medway Integrated Care Board commissioned a crisis recovery house service in Medway. It provides short-term residential mental health crisis care and support, for stays of up to seven days, to people experiencing acute psychological distress linked to mental health difficulties. The service aims to prevent deterioration in mental or physical wellbeing and avoid hospital admission, while easing pressure on urgent and emergency mental health services. It offers an alternative to acute psychiatric inpatient care for people whose needs can be met safely outside hospital; those acutely unwell or at very high risk of suicide may still require admission. The house was already operating when this procurement was described. The service is delivered in Medway.

The process is recorded as complete and an award has been made to Hestia Housing and Support for the single service. The stated contract value is £2,995,365. The contract was signed on 29 September 2026 and is active. The planned start is April 2027, for an initial three-year period, with an option to extend by up to two further years. The procurement used an open procedure under the Provider Selection Regime’s competitive process. The award criteria weighted integration, collaboration and service sustainability at 33%, quality and innovation at 28%, value at 20%, social value at 10%, and improving access, reducing health inequalities and facilitating choice at 9%. Three bids were recorded, including one from an SME. The procurement concerns one service, not separate lots.

This award shows demand from NHS Kent and Medway Integrated Care Board for an established, residential mental health crisis service in Medway, rather than a proposal to create a house from scratch. A credible competitor for a comparable requirement would need to deliver short-term, intensive support for people in psychological crisis, help prevent avoidable inpatient admission, and work in a way that integrates with local mental health and urgent-care services. The evaluation gave greatest weight to integration, collaboration and service sustainability, followed by quality and innovation; value, social value, and improving access and reducing health inequalities also contributed. Suppliers should be able to demonstrate a sustainable operating model and service quality alongside effective partnership working and accessible care. The award to an existing provider is evidence that operational experience in this service was relevant to this procurement.

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Notice Information

Notice Title

Crisis Recovery House in Medway

Notice Description

NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service in Medway.<br/>The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.

Lot Information

Lot 1

NHS Kent and Medway Integrated Care Board have undertaken a procurement process for a Crisis Recovery House Service.
The contract duration will be for an initial period of 3 years with an option to extend for up to a further 2 years as required.
The objective of this procurement is to commission a Crisis Recovery House in Medway. The house is already in operation. The crisis recovery house will be for when someone is experiencing a period of acute psychological distress, associated with a mental health problem (which may or may not have been given a formal diagnosis). The crisis may be a sudden deterioration of an existing mental health difficulty or they may be experiencing mental health difficulties for the first time. They need immediate treatment and/or care and/or support in order to prevent further deterioration in their mental or physical wellbeing and to help avoid hospital admission.
The rationale for the development of this service centres around how it can:
1) Provide positive outcomes for people in Psychological or Mental Health Crisis who require urgent and intensive support.
2) Provide an alternative to an Acute Psychiatric Inpatient Admission
3) Reduce impact on the wider Mental Health Urgent and Emergency Care services (Liaison Psychiatry, Rapid Response, Home Treatment, Section 136 Health Based Place of Safety
Inpatient Services)
A Crisis Recovery House is a service that offers short-term residential mental health crisis, interventions and support for a duration of up to 7 days, for individuals who are experiencing mental health crisis. Analysis of local NHS Mental Health inpatient admissions evidences a
cohort of inpatients whose needs could be met in a Crisis Recovery House as an alternative to inpatient admission which will offer significant benefits to service users. Crisis Recovery Houses can prevent possible hospital admission and ensure only those who are acutely unwell or at very
high risk of suicide are admitted to hospital. Crisis Recovery Houses are embedded within a number of ICSs, with a number of positive outcomes including high service user satisfaction and decreased reliance upon acute inpatient admission.

This notice is an intention to award a contract under the Competitive Process

This contract relates to an existing service with the intention to award being made to an existing provider.

The Contract will commence April 2027 for 3 years with the Commissioner having the option to extend the Contract for a further 2 years.

Options: The contract may be extended for up to 2 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0682f2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/091919-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85144000 - Residential health facilities services

Notice Value(s)

Tender Value
£3,000,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,995,365 £1M-£10M

Notice Dates

Publication Date
29 Sep 20263 weeks ago
Submission Deadline
14 May 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS Kent and Medway Integrated Care Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MAIDSTONE
Postcode
ME15 6NB
Postcode Area
Rochester
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent
Local Authority
Maidstone
Electoral Ward
High Street
Westminster Constituency
Maidstone and Malling

Supplier Information

Number of Suppliers
1
Supplier Name

Hestia Housing and Support

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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