Warm Homes Healthy Futures

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            "id": "GB-COH-05167070",
            "name": "NORTHERN GAS NETWORKS LIMITED",
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                "locality": "Coventry",
                "postalCode": "CV7 9JU",
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            "name": "NATIONAL ENERGY ACTION",
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        "legalBasis": {
            "id": "2023/54",
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            "uri": "https://www.legislation.gov.uk/ukpga/2023/54/contents"
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        "title": "Warm Homes Healthy Futures",
        "description": "The project will build a healthcare led energy safeguarding network across the GDN areas, delivered in partnership with National Energy Action in England and Wales and Energy Action Scotland in Scotland. It will focus on identifying, training and supporting health care organisations so they can confidently and sustainably help local households in, or at risk of, an energy crisis. Delivery will continue through a nationally coordinated model, with NEA leading delivery while continuing to work with local partners to collectively provide frontline support, underpinned by strengthened quality assurance, evaluation and learning. The activities involved in delivering this project collectively represent thousands of additional touchpoints that extend the project's impact beyond individual casework, into whole communities and professional systems. This package of support will ultimately improve safety, address affordability and wellbeing for vulnerable households, while strengthening local systems and reducing duplication across VCMA portfolios. WHHF addresses gaps in service provisions by embedding fuel poverty and energy vulnerability within health and social care pathways, enabling trusted professionals to identify risk and connect households to practical support before harm occurs. Evidence from NEA's Impact Report shows that in 2024 to 2025 professional extended reach to an estimated 3.85 million people, based on 6,783 individual professionals trained. This demonstrates the significant multiplier effect of professional training and its contribution to population-level prevention. The programme objectives are to: * Support customers in vulnerable situations to remain warm, safe and healthy at home * Reduce the risk of carbon monoxide harm * Improve household financial resilience through income maximisation * Strengthen professional capability across health and community services * Embed energy safeguarding within local health systems * Deliver measurable social value and positive SROI Working with all GDNs, NEA, EAS and their contract partners will support those living in or at risk of fuel poverty, by delivering the following services: * Energy casework * Benefits advice * Benefit claim support * Referrals into GDN for the servicing, repair and replacement of essential gas appliances * CO alarms * Community energy efficiency training * Community CO awareness training * Frontline worker training Delivery is tailored within each participating GDN network area, reflecting existing VCMA portfolios, NHS and voluntary sector partnerships, and local deprivation and health inequality data",
        "status": "complete",
        "procurementMethod": "direct",
        "procurementMethodDetails": "Direct award",
        "procurementMethodRationale": "Warm Homes Healthy Futures continues to be the UK's largest health-connected fuel poverty programme, led by NEA and EAS and delivered collaboratively with the GDNs across England, Wales, and Scotland. The programme commenced in GD2 and connects households experiencing fuel poverty and cold-related health conditions to coordinated energy advice and support, carbon monoxide awareness, income maximisation and wider support through trusted health and community pathways. It embeds energy vulnerability within health and social care systems to enable early identification, prevention and improved health and wellbeing outcomes. Since September 2024, WHHF has established a nationally coordinated, locally delivered network operating in more than 100 places across Great Britain, led and delivered by NEA, supported by 26 contracted delivery partners and over 450 health and social care referral partners. In terms of health connectedness, the programme is now well-embedded within Primary Care Networks. To date, through working with social prescribers, the programme is linked to 265 GP surgeries, creating potential reach to thousands of patients experiencing fuel poverty and cold-related health conditions. In addition, the programme has delivered over 15,000 in-depth advice and casework interventions, reached more than 34,000 vulnerable individuals through advice and community engagement and secured PS5.3 million in additional income for households. Over 2,000 frontline professionals have been trained, with an estimated onward reach of 1.3 million clients annually. Alongside funded delivery, the project generates extensive indirect impact through triage calls/texts, informational resources, community engagement, briefings, targeted mailouts and digital communications.",
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