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NW3110 - Water Network Management System

NORTHUMBRIAN WATER LIMITED

This public procurement record has 1 release in its history.

Tender

24 Apr 2026 at 15:35

UK4 - Tender Notice
Summary of the contracting process

Northumbrian Water Limited is actively seeking suppliers for a Water Network Management System through a competitive flexible procedure. This tender, with the reference NW3110, falls under the industry categories of software packages and software-related services, and targets the North East of England, Essex, and Suffolk regions of the United Kingdom. The procurement process is currently in the Tender stage, with key deadlines including the expression of interest by 4th June 2026, and submission of tenders by 11th June 2026. The contract, valued at £1,496,605, is expected to commence in April 2027 for a duration of five years with options to extend up to 15 years.

Businesses specialising in data-driven software solutions stand to gain significant growth opportunities by participating in this tender. Suppliers with expertise in telemetry, GIS data integration, or water balance analysis will be particularly suited for this contract, as the system requires comprehensive functionalities like monitoring, alarm management, and performance reporting. The extensive coverage across operational, analytical, and engineering domains within NWL and the potential for scaling solutions provide appealing prospects for technology companies looking to expand their market presence in the utilities sector. Moreover, this tender encourages participation from SMEs, thus offering them a platform to showcase innovative solutions in alignment with regulatory and customer-focused requirements.

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Notice Information

Notice Title

NW3110 - Water Network Management System

Notice Description

Northumbrian Water Limited (NWL) provides water and sewerage services to just under 4.4 million people, operating principally across the North East of England, Essex and Suffolk. NWL's vision is "to be the most digital water company in the world", and digital technology is a key enabler in delivering safe, resilient and efficient water services. As part of this, NWL must meet a wide range of regulatory (including Ofwat, Defra, DWI, EA and UKAS), statutory, shareholder and customer requirements. Effective monitoring, analysis and management of the clean water network is critical to ensuring continuity of supply, managing leakage, maintaining performance and meeting regulatory reporting obligations. This procurement seeks a Water Network Management System that supports these objectives by providing robust, integrated and data-driven capabilities to manage network performance, risks and events, and to reduce the likelihood of service interruptions to customers. NWL wish to procure a 5 year contract (with options to extend for 3+3+3+1 years) for a Water Network Management System, with the initial term commencing April 2027. The solution will be used across the business by operational, analytical and engineering users to support the monitoring, analysis and management of the clean water network. This includes users who are office-based, field-based or working remotely. The system will play a critical role in supporting regulatory reporting, operational decision-making, leakage management and network performance in line with statutory, regulatory and Ofwat requirements. The current Water Network Management System is a mature and highly integrated solution within NWL's IT ecosystem and supports a wide range of functions, including the integration of telemetry data, GIS data, customer and billing information, work management data and smart meter data. It is used to configure and manage network assets and areas (including Zones, DMAs and PMAs), calculate water balances and leakage, monitor flows and pressures, manage alarms and events, and produce dashboards and regulatory reports. The new solution is required to deliver functional and technical equivalence with the current system as a minimum, while also supporting improved usability, automation, scalability and long-term sustainability. Key objectives include providing a high-quality user experience, supporting near real-time analysis, enabling robust data integration and validation, and underpinning NWL's leakage and network performance strategies. Key desirable features of the solution include, but are not limited to: * Integration with corporate systems including billing, customer contacts, work management, GIS and measured data sources * Ingestion, storage and analysis of real-time and historical telemetry data (flow, pressure and level) * Configuration and management of network assets, areas and hierarchies (e.g. Zones, DMAs, PMAs) * Water balance, leakage analysis and performance monitoring at multiple network levels * Alarm and event management, including business-rule driven thresholds and notifications * Network schematics, upstream network analysis and hydraulic model support * Smart meter and demand analysis capabilities * Reporting, dashboards and scheduled regulatory outputs * Role-based access control, auditing and GDPR-compliant data handling * Mobile and offline capabilities to support field-based activities * Scalable, secure SaaS or PaaS solution aligned to NWL technical and security standards NWL intends to appoint a supplier capable of delivering, implementing and supporting the solution in line with business needs, with implementation and transition activities planned ahead of the April 2027 contract start date. Certain capabilities may be phased or introduced over time, subject to business priorities and regulatory drivers.

Lot Information

Lot 1

Options: The proposed initial term will be 5 years. The extension options will include 3+3+3+1 totaling a 15 year overall term.

Renewal: The proposed initial term will be 5 years. The extension options will include 3+3+3+1 totaling a 15 year overall term.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068aea
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037695-2026
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48000000 - Software package and information systems

72260000 - Software-related services

Notice Value(s)

Tender Value
£1,496,605 £1M-£10M
Lots Value
£1,496,605 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
24 Apr 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Apr 2027 - 31 Mar 2032 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NORTHUMBRIAN WATER LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
PITY ME
Postcode
DH1 5FJ
Postcode Area
Durham
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC41 Durham
Delivery Location
TLC2 Northumberland, and Tyne and Wear, TLH14 Suffolk CC, TLH3 Essex
Local Authority
County Durham
Electoral Ward
Framwellgate & Newton Hall
Westminster Constituency
City of Durham

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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