Award

Complex Needs Services

WESTMINSTER CITY COUNCIL

This public procurement record has 1 release in its history.

AwardUpdate

29 Apr 2026 at 19:28

Summary of the contracting process

Westminster City Council has undertaken a procurement process for the "Complex Needs Services" contract, which falls under the housing services industry category. The procurement stage is currently at an award update, indicating recent amendments to the contract. Initially valued at £1,838,000, modifications have increased the total value to £2,418,860. The contract period was originally set from 1 April 2018 to 31 March 2025 but has been extended to 30 September 2026, to allow for service decommissioning. The services are located primarily in Westminster, London (region UKI32). Westminster City Council is the buying organisation, and Church Army is the supplier tasked with delivering these services.

This procurement presents a significant opportunity for businesses involved in providing complex housing services to collaborate in similar future contracts. Companies equipped with knowledge in service continuity and decommissioning strategies, as well as those adept in managing staffing costs under TUPE regulations, would find competitive advantages in this sector. The extension and continuous requirement for these services, despite being scheduled for decommissioning, reflect a stable demand, offering growth potential for businesses specialising in maintaining and adapting long-term support solutions within the public sector.

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Notice Title

Complex Needs Services

Notice Description

Lot Information

Lot 1

The nature and quantity of the services will be the same as provided for in the original contract. Only the expiry date of the contract will change.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-068ea0
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/039547-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

70 - Real estate services


CPV Codes

70333000 - Housing services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£2,418,860 £1M-£10M

Notice Dates

Publication Date
29 Apr 20262 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Mar 20188 years ago
Contract Period
31 Mar 2018 - 30 Sep 2026 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
WESTMINSTER CITY COUNCIL
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
N/A
Post Town
Not specified
Country
Not specified

Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
TLI32 Westminster

Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Supplier Information

Number of Suppliers
1
Supplier Name

CHURCH ARMY

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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                    "description": "The Contract is being modified to extend its term in accordance with Regulation 72(1)(b) of the Public Contracts Regulations 2015. The extension is necessary to ensure continuity of service provision and to avoid a gap in services. The requirement for the extension arises because the service is being decommissioned. The modification is limited strictly to the period required to safely decommission the service and does not alter the overall nature or scope of the Contract.",
                    "rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: WCC takes the view that the above-mentioned 18-month extension is a permissible modification pursuant to Regulation 72(1)(b) of the Public Contracts Regulations 2015. The extension is required solely to ensure the continued provision of services while the contract is being decommissioned. A change in contractor cannot be made as WCC considers that it would be uneconomical and impractical for a short-term change of contractor to take place. The majority of the contract price relates to staffing costs and the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) would apply to those staff if there was a change in contractor. WCC believes it would not be economically viable for staff to be transferred to an alternative provider of the services on a short-term basis. Additionally, a change in contractor would involve a circa three-month mobilisation to begin providing the services, thereby risking a gap in the provision of the services. Continuity and consistency of support to service users is critical and a change in contractor for an interim period could prove incredibly disruptive for those service users. In the event WCC was required to change contractor at this juncture, this would cause significant inconvenience and substantial duplication of costs for WCC. This would require substantial duplication of effort to mobilise a new contractor, in addition to the resource/effort required to decommission services. This would be highly disruptive to WCC's operations and would entail a duplication of costs that would not be an effective use of taxpayers' funds. WCC is subject to statutory obligations to provide the services and the disruption caused by a change of contractor at this stage would create a real risk that WCC's ability to properly discharge those obligations would be compromised."
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