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MSK Physiotherapy AI Service

Kent Community Health NHS Foundation Trust

This public procurement record has 2 releases in its history.

TenderUpdate

27 May 2026 at 11:07

Tender Notice
Award

14 May 2026 at 18:42

Award Notice
Summary of the contracting process

The Kent Community Health NHS Foundation Trust has concluded the tender process for the "MSK Physiotherapy AI Service" contract, classified under physiotherapy services within the services procurement category. This digital service, driven primarily by advanced artificial intelligence, is intended to provide a safe, consistent, and cost-effective solution to healthcare delivery in the Ashford region of the UK (UKJ45). The procurement stage was finalised with an award on 27th May 2026, with the contract commencing in June 2026 for an initial period of six months, extendable by three further one-year terms. The total estimated contract value over its lifetime is approximately £1,525,000. This process was conducted under the Provider Selection Regime, bypassing the traditional Public Contracts Regulations 2015 and the Procurement Act 2023 provisions.

This tender provides significant business opportunities for companies specialising in digital healthcare solutions, particularly those with capabilities in AI-driven services and registered under the Care Quality Commission. The decision criteria focused on quality, innovation, value, integration, collaboration, service sustainability, social value, and patient accessibility, making it well-suited for businesses able to demonstrate these strengths. The awarded supplier, Flok Health Ltd, a small to medium-sized enterprise based in Cambridge, exemplifies the potential for SMEs to secure such contracts, suggesting opportunities for other similar enterprises to engage in future tenders, bringing innovative solutions to healthcare service delivery.

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Notice Information

Notice Title

MSK Physiotherapy AI Service

Notice Description

The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective.

Lot Information

Lot 1

The Authority requires a UK-based digital physiotherapy service in which advanced artificial intelligence (AI) is the primary driver of care delivery, ensuring services that are safe, consistent, and cost-effective. The service is expected to deliver a readily available, comprehensive, end-to-end clinical pathway for both new and existing patients, functioning as a full alternative to traditional care pathways rather than as an adjunct, supplementary offering, or "waiting well" solution. The appointed supplier must be capable of taking full clinical and operational ownership and responsibility for the entire patient journey. This includes referral intake, diagnostic triage, clinical assessment, personalised treatment planning, treatment delivery, and discharge. The service delivered should be a hybrid model of digital/AI physiotherapist appointments plus virtual availability of HCPC registered physiotherapists employed by the contracted provider. Accordingly, the supplier must hold Care Quality Commission (CQC) registration to evidence strong clinical governance. In addition, the AI solution must be certified as a Class IIa medical device and be available 24/7 to support safe, timely triage and clinical diagnosis. This notice is on behalf of the Kent Community NHS Health Foundation Trust (KCHFT), whom is the contracting authority. The Trust are following the PSR Most Suitable Provider (MSP) process. This notice is a Contract Award Notice (Intention to award) F03 in line with the MSP process. The approximate lifetime value of the contract is PS1,525,000.00 This is an existing service, with a new provider. It is anticipated that the contract for this service would start on 1st June 2026 and be awarded for a 6 month initial term with 3 x 1 Year optional extension periods.

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015, nor the Procurement Act 2023, do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority before midnight at the end of 26/05/26. This contract has not yet formally been awarded; this notice serves as an intention to award under the PSR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-069955
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/049477-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85142100 - Physiotherapy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,525,000 £1M-£10M

Notice Dates

Publication Date
27 May 20264 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Kent Community Health NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
ASHFORD
Postcode
TN25 4AZ
Postcode Area
Tonbridge
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ4 Kent
Small Region (ITL 3)
TLJ45 Mid Kent
Delivery Location
TLJ4 Kent
Local Authority
Ashford
Electoral Ward
Goat Lees
Westminster Constituency
Ashford

Supplier Information

Number of Suppliers
1
Supplier Name

Flok Health Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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