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The Provision of Enhanced Virtual Care Project

Royal Free London NHS Foundation Trust

This public procurement record has 3 releases in its history.

TenderUpdate

23 Jul 2026 at 09:17

Tender Notice
Award

22 Jul 2026 at 18:01

Award Notice
Tender

29 May 2026 at 15:53

Tender Notice
Summary of the contracting process

Royal Free London NHS Foundation Trust procured Enhanced Virtual Care Services, a digital community health service for people with complex long-term conditions who are at increased risk of deterioration and avoidable hospital admission. The appointed provider supports proactive care through remote monitoring, structured clinical triage, personalised care planning, health coaching and medicines optimisation. The service includes agreed escalation routes into primary care, community services, virtual wards and acute services. This is a health and community health services requirement, with activity recorded for delivery in the UK. It will suit providers combining digital health technology with clinically governed care coordination and patient support.

The procurement has reached award and contract stage. Royal Free London NHS Foundation Trust selected Doccla UK Limited through a competitive Provider Selection Regime process, using a limited procedure without prior publication of a call for competition. The award is active and the contract is active. The award date was 29 June 2026, and the contract was signed on 21 July 2026. The contract value is £9,000,000, within an estimated procurement value of £12,000,000. The initial contract period runs from 1 August 2026 to 31 July 2027, with an option to extend by up to three further one-year periods. Evaluation weighted value at 30%, service delivery and clinical approach at 12%, patient engagement at 13%, and other quality, integration, governance, digital, outcomes and social value criteria.

This procurement demonstrates demand from a London NHS foundation trust for an integrated virtual care model rather than a standalone technology product. A credible future supplier would need remote monitoring capability, structured clinical triage and safe escalation into primary, community, virtual ward and acute pathways. It would also need to provide personalised care planning, health coaching, medicines optimisation, patient identification and onboarding, and sustained patient engagement. Strong clinical governance, safety and risk management arrangements are important, alongside a capable workforce and a digital platform that supports data, reporting and outcome measurement. Providers should be able to evidence pathway integration, commercial governance, value for money, social value, climate considerations and community integration.

How relevant is this notice?

Notice Information

Notice Title

The Provision of Enhanced Virtual Care Project

Notice Description

Royal Free London NHS Foundation Trust sought to procure Enhanced Virtual Care Services.<br/><br/>The Service provides digitally enabled proactive care for people with complex long-term conditions who are at increased risk of deterioration and avoidable admission. A third party is sought to help deliver remote monitoring, structured clinical triage, personalised care planning, health coaching and medicines optimisation, with agreed escalation routes into primary, community, virtual ward and acute services.<br/><br/>The Authority intends to award a contract, following a Competitive Process, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 ("PSR 2023"). For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

Lot Information

Lot 1

Royal Free London NHS Foundation Trust sought to procure Enhanced Virtual Care Services.

The Service provides digitally enabled proactive care for people with complex long-term conditions who are at increased risk of deterioration and avoidable admission. A third party is sought to help deliver remote monitoring, structured clinical triage, personalised care planning, health coaching and medicines optimisation, with agreed escalation routes into primary, community, virtual ward and acute services.

The Authority intends to award a contract, following a Competitive Process, in accordance with The Health Care Services (Provider Selection Regime) Regulations 2023 ("PSR 2023"), to Doccla UK Limited, based on meeting all key selection criteria and mandatory requirements. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

The approximate value of the contract is estimated to be PS9,000,000, with the initial contract term running from 1st August 2026 to 31st July 2027 (1 year), and an option to extend for a further period of up to three years (1+1+1 years), subject to satisfactory performance and mutual agreement. Additional information: This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award.

The standstill period begins on the day after the publication of this notice.

Representations by providers must be made to the relevant authority by midnight, 3rd August 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.

Decision-makers:
Denis Enright - Director of Neighbourhood Health, Royal Free London NHS Trust
Tara Sood - National Specialty Advisor, Urgent and Emergency Care
Azhar Choudhury - Senior Management Accountant

No conflicts of interest declared.

Please contact Procurement with any representations.
rf.ppstenders@nhs.net

Renewal: Option to extend for a further 1+1+1 years.

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Public Contracts Regulations 2015 do not apply to this award. The standstill period begins on the day after the publication of this notice. Representations by providers must be made to the relevant authority by 3rd March 2026. This contract has not yet formally been awarded; this notice serves as an intention to award a contract under the competitive process of the PSR.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06a933
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069440-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

85323000 - Community health services

Notice Value(s)

Tender Value
£12,000,000 £10M-£100M
Lots Value
£12,000,000 £10M-£100M
Awards Value
Not specified
Contracts Value
£9,000,000 £1M-£10M

Notice Dates

Publication Date
23 Jul 20262 months ago
Submission Deadline
29 Jun 2026Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Royal Free London NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
NW3 2QG
Postcode Area
North West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI36 Camden
Delivery Location
Not specified
Local Authority
Camden
Electoral Ward
Gospel Oak
Westminster Constituency
Hampstead and Highgate

Supplier Information

Number of Suppliers
1
Supplier Name

Doccla UK Ltd

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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