Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Opening 1 of the Mental Health Outreach and Social Inclusion Contract

Newcastle City Council

This public procurement record has 2 releases in its history.

Award

01 Sep 2026 at 16:41

Award Notice
Tender

08 Jun 2026 at 13:41

Tender Notice
Summary of the contracting process

Newcastle City Council has reopened its framework for outreach support and social inclusion services for people with mental health needs in Newcastle upon Tyne. The requirement is for flexible, person-centred support that helps people develop and retain skills for independent living and social inclusion. The framework covers three service areas: life skills, including daily living, budgeting, benefits, tenancy management, wellbeing, travel, community access and employment or education pathways; crisis support, including intensive, time-limited interventions, welfare checks and coordinated work with crisis teams; and rehabilitation and recovery, including trauma-informed support, positive behaviour planning, emotional support, routines, goals, self-medication management and transitions from hospital or other services. The main category is health and social work services.

This procurement has been awarded through an open procedure and establishes a reopened framework for future call-offs. Four active awards were made: Akwaaba Care and Support (trading as Welcome Care and Support), Arthur Morrison Ltd, Patience Healthcare NE Ltd, and St. Anne’s Community Services. The recorded contract value for each award is £0.01, with contracts signed on 1 September 2026. The service period for each lot runs from 1 September 2026 to 31 March 2028, with two possible 12-month extensions. The tender deadline was 20 July 2026 at 13:30, followed by bid opening at 14:00. Fifteen bids were recorded for each award. Quality accounted for 100% of evaluation, while price was pass/fail. The three lots are Life Skills, Crisis Support, and Rehabilitation and Recovery.

This opportunity indicates recurring demand from Newcastle City Council for specialist community-based mental health support delivered through a multi-provider framework. Suppliers seeking to compete when the requirement next returns would need experienced staff able to provide person-centred support across independent living, mental health self-care, social inclusion, benefits, housing, education and employment pathways. Crisis provision requires the capacity to deliver reactive intensive support 24 hours a day, every day, coordinate with multidisciplinary and existing support teams, and provide suitably experienced and qualified staff. Rehabilitation and recovery provision requires trauma-informed, strength-based practice, positive behaviour support planning, therapeutic relationships and transition support. The evaluation outcome also shows that service quality was decisive, with price treated as a pass/fail condition. Both smaller providers and larger organisations were appointed.

How relevant is this notice?

Notice Information

Notice Title

Opening 1 of the Mental Health Outreach and Social Inclusion Contract

Notice Description

This is re-opening of the existing framework for Outreach Support and Social Inclusion for People with Mental Health needs, to provide a range of options to support people to gain and retain the skills necessary to live as independently as possible and promote social inclusion. New providers will be added to the framework, and available for future call-offs. This relates to the following contract: https://www.find-tender.service.gov.uk/Notice/014142-2025 It incorporates services delivered under the following Lots: Lot 1 - Life skills Lot 2 - Crisis support Lot 3 - Rehabilitation and Recovery

Lot Information

Life Skills

The Successful Providers are expected to deliver the following support within this Lot, although the list is not exhaustive, and the Providers are expected to support each Person in line with their individual needs and preferences:. The level and intensity of the support will depend on individual needs of each person, and may include other forms of support, not listed below, to ensure each person's needs are met in a person-centered and flexible way: Independent Living Skills - enable the Person to improve their skills to manage their day-to-day activities such as making telephone calls, dealing with correspondence, attending appointments and form-filling, keeping their home clean and dealing with laundry, managing shopping; encourage, motivate and support the Person to prepare and cook healthy meals safely; offer information, advice, and guidance on maintaining a personal hygiene routine. Managing mental and physical health and self-care - understand the individual nature of each Person's experience of mental health and support the person to co-create a wellness recovery action plan (WRAP) or similar document, to outline their lived experiences as well as 'early warning signs' of relapse and how they would like professionals to respond to a mental health crisis. Motivate the person to engage in activities and strategies to promote mental wellbeing - wide range of recommendations including increasing and decreasing social stimulation, mindfulness, distraction and grounding techniques, promoting sleep hygiene, promoting self-care routines, promoting medication concordance. Budgeting, managing finances, tenancy and benefits - support the Person to take increasing responsibility for their budgeting, to ensure they live within their budget and advising them on how to manage their finances on a day-to-day basis, support them to manage their tenancy by abiding by the tenancy conditions and paying the rent, assist and enable the Person to claim and receive eligible benefits and deal with relevant agencies. Social skills and social contacts - encourage and support the Person to develop social skills including but not limited to positive communication, social perceptiveness, conflict management, and anger management, encourage and help to motivate the Person to develop social contacts to reduce social isolation Social inclusion and social navigation - support to access local community and make use of the community-based assets, expanding the Person's connectivity and building natural support networks and peer support. Positive relationships - promote the importance of positive and healthy friendships, romantic, sexual, professional, and familial relationships; equipping he Person with the skills to effectively manage these and keep safe in a variety of settings. Travel training - Travel training and guidance to improve confidence to use public transport. Access to other services - Support to engage with and access other services and/or work in partnership with other agencies, in agreement with the individual, as part of the support planning process. This should be in culturally sensitive way to empower the Person to overcome perceived barriers and access mainstream health, treatment and recovery, housing, DWP, social care services and so on. Employment, volunteering, education and training courses - encourage and support the Person to pursue and access employment, education and training courses. Anyone looking to pursue employability pathways further should be referred to Work & Thrive Newcastle, the city's employment support partnership, led by Newcastle Council. Leisure and participation activities - Offer practical support and encouragement to make use of leisure activities, engage the Person to place their voice, aspirations, and interests at the heart of service management and delivery. Working in collaboration with the person around safeguarding concerns - involving the person in this process other than in exceptional situations.

Options: 2 x 12 months

Renewal: 2 x 12 months options to extend

Crisis Support

A crisis intervention will commonly include immediate actions to reduce risk of harm, engagement with the Person and people that matter in their lives, defining the problem, developing an action plan and evaluating success. Provider will deliver reactive intensive support to the person and may work alongside heath Crisis Team which will be responsible for responding to health-related issues (i.e. a relapse in the person's mental health disorder). Such interventions will be time-limited but can be cyclical until such time as the crisis has resolved. The emphasis will be on helping the Person to identify their own solutions wherever possible and should be a partnership approach rather than taking control; although assertive and directive actions may be required, they should not endure for longer than in necessary. Short term crisis support could include regular welfare checks, either doorstep, or telephone, and agreed escalation process will be required in case of a 'no response'. The crisis support Provider may need to work alongside the long-term support Provider if there is existing support from another Provider in place or increase intensity of the support provided already by their organisation. The crisis support provider must: * agree to the service being available 24 hours a day, every day of the year * work with Multidisciplinary Team members (and the regular Provider if applicable) to support the Person in a co-ordinated and managed way * supply suitably experienced and qualified staff for the duration of the support Both, the crisis support provider and the regular provider (if applicable), must: * work together in the interests of providing stability for the Person * agree to their staff working together for the term of the agreement * agree the length of time the support is required

Options: 2 x 12 months

Renewal: 2 x 12 months extension

Rehabilitation and recovery

In addition to the support described under the Life Skills Lot 1, the Provider delivering rehabilitation/recovery focussed support is expected to offer the following: A) A strength-based approach in a trauma informed way B) Support to build positive nurturing and therapeutic relationships C) Emotional support - listen, empathise, believe, respect D) Support to re-establish routines, regain control and set achievable goals E) Offer opportunity to talk about events and reflect on the Person's actions, to support learning from their behaviour and minimise chances of recurrence. F) Positive Behaviour Support Planning - Co-develop a positive behaviour support plan with the individual that identifies triggers and actions required to enable positive risk taking through reduced risks. G) Support to develop self-medication management routine H) When working with People transitioning from another service/hospital, the Provider will offer in-reach wraparound support, to start building rapport with the Person and to support successful transition.

Options: 2 x 12 months

Renewal: 2 x 12 months extension

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06afc2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/082839-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
1 Sep 20262 days ago
Submission Deadline
20 Jul 2026Expired
Future Notice Date
Not specified
Award Date
1 Sep 20263 days ago
Contract Period
1 Sep 2026 - 31 Mar 2028 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Newcastle City Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE UPON TYNE
Postcode
NE1 8QH
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside
Local Authority
Newcastle upon Tyne
Electoral Ward
Monument
Westminster Constituency
Newcastle upon Tyne Central and West

Supplier Information

Number of Suppliers
3
Supplier Names

AKWAABA CARE AND SUPPORT LTD

Arthur Morrison Ltd

St Anne's Community Services

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...