Award

Extension of Road User Charging Enforcement Operations Services (EOps)

TRANSPORT FOR LONDON

This public procurement record has 1 release in its history.

Award

11 Jun 2026 at 17:34

UK5 - Transparency Notice
Summary of the contracting process

Transport for London (TfL) has awarded an extension to Capita Business Services Ltd for the provision of Road User Charging Enforcement Operations Services (EOps) and Business Operations Services (BOps), located within London, UK. This contract is under the category of IT and support services dealing with public road transport and parking enforcement. The contract was directly awarded due to technical reasons, under the guidance of the Procurement Act 2023. The award, initiated on 11 June 2026, outlines a service continuity plan due to expire no later than 25 September 2033 with the potential for earlier transition, ensuring sufficient time to develop a competitive procurement process for a new combined contract, set to possibly commence by mid-2029.

The EOps and BOps service extensions present significant growth opportunities for businesses involved in IT services, public road transport, and support services who might anticipate future tendering processes. Businesses adept in highly complex system environments and those which can offer deeply integrated solutions will find possibilities in this procurement, especially as TfL looks to eventually transition to a new supplier. Engaging with this contract allows businesses to prepare and position themselves favorably for future opportunities when the new procurement opens, leveraging their expertise in managing large-scale public transport IT systems and compliance with existing statutory requirements.

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Notice Information

Notice Title

Extension of Road User Charging Enforcement Operations Services (EOps)

Notice Description

Transport for London (TfL) has two contracts with Capita Business Services Limited (Capita) to supply systems services in support of Road User Charging (RUC): (1) the Business Operations (BOps) contract, which provides a system for processing payments, multi-channel customer interactions, the receipt, handling and verification of associated records and interfaces with enforcement operations systems and other RUC systems; and (2) the Enforcement Operations (EOps) contract, which provides a system for processing Penalty Charge Notices, multi-channel customer interactions, regulatory compliance and interfaces with business operations systems and other RUC systems. TfL is preparing to launch a competitive procurement for a combined Business and Enforcement Operations (BEOps) contract to replace the existing BOps and EOps contracts, but there is insufficient time to procure and transition to the replacement before the current contracts expire on 25 September 2026. TfL has commenced market engagement in advance of launching the competitive procurement. Due to the scale and complexity of the existing services and the need to design, build, integrate and safely deploy a replacement solution, the full procurement, mobilisation and transition is expected to require a minimum of 5 years based on current programme assumptions. This includes the development of procurement documentation, the procurement itself followed by system design, development, integration with existing and future TfL systems, comprehensive testing, and phased migration of live services and data. TfL estimates that within this timeframe, the new BEOps Contract would be awarded approximately mid 2029. Delivering this transition within a shorter timeframe would create unacceptable technical and operational risks, including risks to: - continuity of critical public-facing services; - compliance with statutory enforcement obligations; and - accuracy and integrity of charging and enforcement activities. Accordingly, TfL intends (subject to governance and approvals) to award a contract extension to Capita to continue to supply EOps services for an initial term of 5 years, with a limited optional extension to a maximum of 7 years to allow TfL to procure and successfully transition to the new BEOps contract. TfL also intends (subject to governance and approvals) to award a contract extension to Capita to continue to supply BOps services as detailed in a separate UK5: Transparency Notice reference WS2834479991.

Procurement Information

The extension to the EOps Contract will be a direct award under section 41 and Schedule 5 of the Procurement Act 2023. This is on the basis that paragraph 7 of Schedule 5 (Additional or repeat goods, services or works - extension) applies. The grounds for this justification are set out in this section. The existing EOps services are delivered through highly complex, proprietary and tightly integrated systems embedded within TfL's live RUC environment. The EOps system and the interfaced BOps system support critical functions of RUC including charging, payments, enforcement and customer account management, operating continuously at significant scale. The EOps services are supplied as part of an interdependent architecture with tightly coupled data, systems and business processes, such that partial replacement or separation would not be technically feasible without material redesign. The EOps system and interfaces have been configured, integrated and optimised during the term of the contract for the requirements of RUC and rely on supplier-specific operational knowledge, configuration and control which cannot be replicated without substantial technical intervention. The services are dependent on a deeply integrated technical architecture comprising bespoke system components, interfaces, data structures and operational configurations that have been developed and refined during the term. These components are fully embedded within TfL's RUC systems and are not capable of being separated or re provided independently without material technical intervention. The scope and overall nature of the EOps services will remain substantially unchanged during the proposed extension. A change of supplier at this stage would necessitate the replacement or substantial re-engineering of core system components and interfaces. This would result in incompatibility with existing systems and infrastructure and would give rise to disproportionate technical difficulties in operation, maintenance, data integrity and service continuity. In particular, transition to an alternative supplier would introduce significant risks relating to system interoperability, operational resilience, enforcement accuracy and revenue collection. Accordingly, the continued supply of services by Capita is necessary to ensure compatibility with the existing technical environment and to avoid disproportionate technical and operational disruption. The conditions set out in paragraph 7 of Schedule 5 of the Procurement Act 2023 are therefore satisfied and TfL considers that it may directly award the extension to Capita. Length of extension The proposed extension is for an initial term of 5 years, with a limited optional extension to a maximum of 7 years. This reflects the minimum period strictly necessary to: - complete a compliant competitive procurement process - design and implement a replacement service model and technical architecture - undertake safe, controlled and phased transition to a new supplier Shorter contract durations have been carefully considered but rejected, as they would: - materially increase technical and transition risk - constrain the ability of bidders to design and mobilise a viable and compliant solution - undermine effective competition by reducing the feasibility of market entry and delivery TfL will have rights to terminate the extended EOps Contract, enabling TfL to transition to a replacement supplier at the earliest point at which it is technically feasible and operationally safe to do so, for example if mobilisation and testing takes less time than the current programme assumptions allow for. This ensures that the duration of the extension represents a maximum necessary period rather than a fixed commitment. For these reasons, TfL considers that the length of the proposed extension is necessary and proportionate and has taken commercial steps to ensure that if the procurement and mobilisation of the supplier of the new BEOps contract is achieved on a shorter programme than currently assumed, there are means to transition to the BEOps contract as soon as practicable.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06b390
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/055472-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK5 - Transparency Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Direct award
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

60 - Transport services (excl. Waste transport)

63 - Supporting and auxiliary transport services; travel agencies services

72 - IT services: consulting, software development, Internet and support

98 - Other community, social and personal services

CPV Codes

60112000 - Public road transport services

63712000 - Support services for road transport

72000000 - IT services: consulting, software development, Internet and support

98351110 - Parking enforcement services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£335,000,000 £100M-£1B
Contracts Value
Not specified

Notice Dates

Publication Date
11 Jun 2026Today
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
11 Jun 2026Today
Contract Period
25 Sep 2026 - 25 Sep 2031 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Pending
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
TRANSPORT FOR LONDON
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E20 1JN
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI41 Hackney and Newham
Delivery Location
Not specified
Local Authority
Newham
Electoral Ward
Stratford Olympic Park
Westminster Constituency
Stratford and Bow

Supplier Information

Number of Suppliers
1
Supplier Name

CAPITA BUSINESS SERVICES

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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