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User Research Participants

Department for Science, Innovation & Technology

This public procurement record has 2 releases in its history.

Award

26 Aug 2026 at 10:28

UK7 - Contract Details Notice
Award

14 Jul 2026 at 12:09

UK6 - Contract Award Notice
Summary of the contracting process

The Department for Science, Innovation & Technology procured specialist recruitment agency services for the One Login Programme. The requirement is to recruit diverse user research participants and support user researchers conducting qualitative and quantitative studies. This is a research recruitment and fieldwork requirement rather than a general staffing contract: relevant suppliers would provide access to suitable participants and support research delivery across different study methods. The procurement covers research services and was arranged by a central government department based in London. The recorded requirement is organised as a single lot and concerns work undertaken for the department’s One Login Programme. It is relevant to agencies with established capability in participant recruitment, user research fieldwork and managing diverse research samples for both qualitative and quantitative work.

The procurement has been completed and the contract was awarded to Criteria Fieldwork Limited, an SME. It was a competitive award under a framework, using a selective procedure. The award date was 14 July 2026. The award value is £300,000 excluding VAT and £360,000 including VAT. The active contract was signed on 15 July 2026 and runs from 21 July 2026 to 20 July 2027, with one possible 12-month extension to 20 July 2028. The contract records a value of £300,000 excluding VAT and £3,600,000 including VAT. The award relates to one completed lot. The procurement is linked to a framework agreement and is above the relevant threshold. Evaluation was conducted competitively under the framework arrangement.

This award demonstrates established demand from the Department for Science, Innovation & Technology for specialist user-research recruitment supporting the One Login Programme. A credible future competitor would need to recruit and manage diverse research participants, support both qualitative and quantitative studies, and provide dependable fieldwork services for a government digital programme. Useful capability includes maintaining broad participant networks, screening people against study requirements, arranging sessions and handling research logistics at scale. Suppliers should be able to work within a framework-based competitive call-off and demonstrate consistent delivery, participant quality and operational control. The successful supplier’s SME status also indicates that this requirement can be delivered by a focused specialist agency rather than only by a large national recruitment or research-services business.

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Notice Information

Notice Title

User Research Participants

Notice Description

Specialist recruitment agency to support and recruit diverse user researchers for including qualitative and quantitative studies on behalf of the One Login Programme.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06caa9
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/081111-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Award under framework
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

73 - Research and development services and related consultancy services

CPV Codes

73110000 - Research services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
£300,000 £100K-£500K
Contracts Value
£300,000 £100K-£500K

Notice Dates

Publication Date
26 Aug 20263 weeks ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
14 Jul 20262 months ago
Contract Period
21 Jul 2026 - 20 Jul 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Science, Innovation & Technology
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
SW1A 2EG
Postcode Area
South West London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI35 Westminster and City of London
Delivery Location
Not specified
Local Authority
Westminster
Electoral Ward
St James's
Westminster Constituency
Cities of London and Westminster

Supplier Information

Number of Suppliers
1
Supplier Name

CRITERIA FIELDWORK LIMITED

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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