Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service

Notice Information

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Notice Title

Newham Best Start Family Hubs Befriending, Navigation and Peer Support Service

Notice Description

The London Borough of Newham is looking to commission a new Voluntary, Community and Faith Sector (VCFS)-led befriending and navigation service, to complement our existing Best Start Family Hubs offer. This service should be flexible and accessible, supporting Newham families from pregnancy to age five. We are particularly interested in commissioning a model with multi-channel access, for instance with a telephone helpline and additional options such as text, WhatsApp, web-based or other virtual channels. At this stage, we want to test the market on a model that could act as a trusted first point of contact for parents and carers, particularly during out of hours periods such as evenings and weekends when other services are less available. The intention is that the service would combine informal emotional support, 'a listening ear', with practical advice, including signposting and referrals. The overall aim is to reduce isolation, build parental confidence, engage seldom heard groups, and support families to navigate local services and systems. This service will utilise a peer support approach that reflects Newham's diverse communities, recruiting and training local volunteers to deliver elements of the offer. We would expect the service to connect closely into the Best Start Family Hubs network, enabling warm handovers and ongoing light-touch support until families are successfully linked into wider provision. Alongside the core phone offer, we are also interested in how providers might use outreach, community engagement and digital channels to extend reach, particularly to underrepresented groups who may not access traditional services. Through this market engagement, we are looking to shape a realistic and deliverable approach that will support vulnerable families in Newham. Feedback will be used to directly inform the service design and subsequent service specification. For access to the event please register via the below link: https://www.eventbrite.com/e/newham-best-start-family-hubs-befriending-service-market-engagement-tickets-1994028739638

Planning Information

The Procurement Process will be undertaken using the Procurement Act 2023 regulations. Procurement Policy Note 005 applies as the tender will be reserved for Small Medium Enterprise (SME) organisations and Voluntary Community and Social Enterprise (VCSE). Organisations will need to be registered in England for this procurement. We welcome organisations participation in this event and for them to bring their knowledge and expertise for the ongoing development of the service and the procurement.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-06cdab
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/067671-2026
Current Stage: Planning
All Stages: Planning

Procurement Classification

Notice Type: UK2 - Preliminary Market Engagement Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Not Specified
Procurement Method Details: Not specified
Tender Suitability: Not specified
Awardee Scale: Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions: 85 - Health and social work services
CPV Codes: 85300000 - Social work and related services

Notice Value(s)

Tender Value: £450,000 £100K-£500K
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: Not specified

Notice Dates

Publication Date: 17 Jul 20262 weeks ago
Submission Deadline: Not specified
Future Notice Date: 11 Aug 20265 days to go
Award Date: Not specified
Contract Period: 1 Dec 2026 - 30 Nov 2028 2-3 years
Recurrence: Not specified

Notice Status

Tender Status: Planning
Lots Status: Planning
Awards Status: Not Specified
Contracts Status: Not Specified

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: LONDON BOROUGH OF NEWHAM
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: LONDON
Postcode: E16 2QU
Post Town: East London
Country: England
Major Region (ITL 1): TLI London
Basic Region (ITL 2): TLI4 Inner London - East
Small Region (ITL 3): TLI41 Hackney and Newham
Delivery Location: TLI41 Hackney and Newham
Local Authority: Newham
Electoral Ward: Royal Albert
Westminster Constituency: West Ham and Beckton

Further Information

Notice Documents

https://www.find-tender.service.gov.uk/Notice/067671-2026
17th July 2026 - Preliminary market engagement notice on Find a Tender

Notice URLs

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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