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Independent Health Complaints Advocacy

Buckinghamshire Council

This public procurement record has 1 release in its history.

Award

22 Jul 2026 at 12:20

UK7 - Contract Details Notice
Summary of the contracting process

Buckinghamshire Council procured independent advocacy for people making health complaints. The service falls within health and social work services and is intended to provide independent support in relation to complaints about healthcare. The buying organisation is Buckinghamshire Council, based in Aylesbury, and the requirement relates to Buckinghamshire. This is a public service requirement rather than the supply of goods or construction works. The scope is focused on complaints advocacy, so relevant providers are organisations able to support individuals through health complaint processes while maintaining independence from the healthcare bodies involved. The procurement was treated as a light-touch service requirement and comprised one service lot.

The procurement has been completed and the contract was awarded to The Advocacy People. Buckinghamshire Council used a direct award below the applicable threshold, without competition, under the light-touch regime. The award covers the single lot and has a contract value of £46,998.22 gross. The contract was signed on 30 June 2026, runs from 1 July 2026 to 30 June 2027, and has an award date of 30 June 2026. The contract is active, while the tender is complete. The published procurement information describes a 12-month arrangement for independent health complaints advocacy. The recorded outcome identifies The Advocacy People as the selected supplier.

This procurement shows established demand from Buckinghamshire Council for a specialist independent health complaints advocacy service. A credible future competitor would need to demonstrate the ability to support people making complaints about healthcare, with sound knowledge of health and social care complaint routes and safeguards for independence. The requirement is suited to an organisation whose core capability is advocacy rather than general administrative support, and which can provide a reliable service for a public authority’s residents. The selected supplier is a large organisation, indicating that the buyer accepted a provider with organisational capacity to deliver the service consistently. Providers monitoring this buyer should use this requirement as a benchmark for relevant health advocacy capability and delivery scale.

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Notice Information

Notice Title

Independent Health Complaints Advocacy

Notice Description

Buckinghamshire Council has awarded a 12-month contract for the provision of Independent Health complaints advocacy via a Direct Award starting on the 1 July 2026, expiring on the 30 June 2027

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d0c1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/069117-2026
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
UK7 - Contract Details Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Direct
Procurement Method Details
Below threshold - without competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£46,998 Under £100K

Notice Dates

Publication Date
22 Jul 20262 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
1 Jul 2026 - 30 Jun 2027 6-12 months
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Buckinghamshire Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
AYLESBURY
Postcode
HP19 8FF
Postcode Area
Hemel Hempstead
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ13 Buckinghamshire
Delivery Location
Not specified
Local Authority
Buckinghamshire
Electoral Ward
Aylesbury North West
Westminster Constituency
Aylesbury

Supplier Information

Number of Suppliers
1
Supplier Name

The Advocacy People

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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