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Waiting Well

The Newcastle Upon Tyne Hospitals NHS Foundation Trust

This public procurement record has 2 releases in its history.

TenderUpdate

13 Aug 2026 at 11:23

Tender Notice
Award

29 Jul 2026 at 16:36

Award Notice
Summary of the contracting process

The Newcastle upon Tyne Hospitals NHS Foundation Trust commissioned Waiting Well, a health service delivered in Newcastle upon Tyne. The service is intended to support people while they are waiting for NHS care, although the published description does not provide a fuller service specification. The contracted provider is Healthworks, a Newcastle upon Tyne SME. The procurement falls within health services and was arranged for the Trust’s services in Newcastle upon Tyne. The Trust is both the buyer and the organisation managing the requirement. This is a service opportunity for providers with experience delivering patient-facing or population-health support connected with NHS waiting lists, healthcare access and wellbeing. It is not a goods supply or construction requirement, and the stated requirement is focused on continuity of an existing service.

The procurement has reached award and contract stage. The Trust used the Provider Selection Regime’s Direct Award Process C, described as an award without prior publication of a call for competition, for a repetition of existing services. Healthworks was selected, with the contract signed on 29 July 2026. The contract is scheduled to run from 1 September 2026 to 31 March 2027, with an approximate value of £67,478. One bid was received, from an SME, and its valid bid value was £67,478. The provider passed all five assessment criteria: quality and innovation; value; integration, collaboration and service sustainability; improving access, reducing inequalities and facilitating choice; and social value. The assessment used pass/fail criteria, including performance under the previous contract and expected performance under the proposed contract.

This award indicates established local demand for a health and wellbeing service supporting people during NHS waiting periods. A credible future competitor would need to demonstrate that it can deliver the service to a sufficient standard, with evidence from comparable existing or previous contracts. The Trust’s assessment gives particular weight to quality and innovation, value, integration with partners, collaboration, service sustainability, improving access, reducing inequalities, facilitating patient choice and social value. Providers should therefore be able to show practical outcomes in these areas, alongside reliable delivery and the capacity to work within an NHS environment. Healthworks is recorded as an SME, and the single bid suggests that a focused specialist provider can meet the requirement. Local knowledge of Newcastle upon Tyne and strong stakeholder relationships would be relevant commercial strengths.

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Notice Information

Notice Title

Waiting Well

Notice Description

Waiting Well

Lot Information

Lot 1

Ways to Wellness provide services to the Newcastle upon Tyne NHS Foundation Trust. This contract has been awarded under PSR Direct Award Process C. The approximate value of the contract is PS67,478. Service scheduled to commence 01/09/2026 and conclude 31/03/2027

Procurement Information

This is a Provider Selection Regime (PSR) intention to award notice. The awarding of this contract is subject to the Health Care Services (Provider Selection Regime) Regulations 2023. For the avoidance of doubt, the provisions of the Procurement Act 2023 do not apply to this award. The standstill standstill period begins on 30th July 2026. Representations by providers must be made to the relevant authority by the end of standstill.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06d6e8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077135-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85100000 - Health services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Aug 20261 months ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Newcastle Upon Tyne Hospitals NHS Foundation Trust
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
NEWCASTLE-UPON-TYNE
Postcode
NE7 7DN
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside
Local Authority
Newcastle upon Tyne
Electoral Ward
Dene & South Gosforth
Westminster Constituency
Newcastle upon Tyne North

Supplier Information

Number of Suppliers
1
Supplier Name

Healthworks

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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