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Carers Support Services

London Borough of Waltham Forest

This public procurement record has 2 releases in its history.

Tender

23 Sep 2026 at 10:19

UK4 - Tender Notice
Planning

04 Aug 2026 at 11:00

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

The London Borough of Waltham Forest is seeking an adults’ carers support service for unpaid carers aged 18 and over. The service is intended to help carers stay healthy, informed and connected, support their wellbeing and help them continue caring for people with health and social care needs to live independently in the community. It must provide a high-quality, flexible and universal offer, with referrals accepted from sources including Adult Social Care, NELFT, GPs and carers themselves. This is a health and social care service, delivered within the London Borough of Waltham Forest. The procurement is presented as one lot and is identified as suitable for small and medium-sized businesses and voluntary, community and social enterprises.

The buyer invited offers through an open procedure. The enquiry deadline was 12 October 2026 at 00:00, and the bid deadline was 23 October 2026 at 00:00; electronic submission is allowed and bids must be in English. The service contract is scheduled to run from 1 February 2027 to 31 January 2030, with a maximum extent date of 27 February 2032 and renewal available. The estimated value is £791,666.67 excluding VAT (£950,000 including VAT). Quality carries 70% of the evaluation weighting and price 30%. Economic and technical selection requirements are described in the tender documents. The buyer expected to finalise the award decision by 14 December 2026.

This opportunity is suited to providers able to deliver adult carers’ support across the borough, with the flexibility to serve unpaid carers referred through health, social care and self-referral routes. The service must offer practical support that helps carers maintain their own wellbeing while continuing their caring role, and connect them with relevant information and support. The buyer describes the service as universal and high quality, so bidders should be prepared to serve a broad group of carers and coordinate referrals from multiple sources. Small and medium-sized businesses and voluntary, community and social enterprises are identified as suitable suppliers. Quality is the largest part of the evaluation, making the strength and credibility of the proposed service important alongside price.

How relevant is this notice?

Notice Information

Notice Title

Carers Support Services

Notice Description

The provision of the adults' carers support service within the London Borough of Waltham Forest. The service provides a critical and universal, high quality and flexible carers support offer to unpaid carers aged eighteen and over. Unpaid carers are estimated to save the UK economy around PS163;184 billion per year and carers in our communities play a vital role in supporting people with health and social care needs to remain independent in our communities. The service helps unpaid carers stay healthy, informed, and connected, enabling them to continue their caring role while maintaining their own wellbeing. The service operates an open referral policy accepting referrals from many sources including from Adult Social Care, NELFT, GPs and self-referrals.

Lot Information

Lot 1

Renewal: Details are specified in the ITT document

Planning Information

The provision of the adults' carers support service within the London Borough of Waltham Forest. The service provides a critical and universal, high quality and flexible carers support offer to unpaid carers aged eighteen and over. Unpaid carers are estimated to save the UK economy around £184 billion per year and carers in our communities play a vital role in supporting people with health and social care needs to remain independent in our communities. The service helps unpaid carers stay healthy, informed, and connected, enabling them to continue their caring role while maintaining their own wellbeing. The service operates an open referral policy accepting referrals from many sources including from Adult Social Care, NELFT, GPs and self-referrals. Please submit your response via the following link https://procontract.due-north.com/Procurer/Advert/View?advertId=ed0d087e-e78f-f111-813c-005056b64545&fromAdvertEvent=True

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dace
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/089973-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
SME, VCSE
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

CPV Codes

85000000 - Health and social work services

Notice Value(s)

Tender Value
£791,666 £500K-£1M
Lots Value
£791,666 £500K-£1M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
23 Sep 20261 weeks ago
Submission Deadline
23 Oct 20263 weeks to go
Future Notice Date
30 Sep 2026Expired
Award Date
Not specified
Contract Period
1 Feb 2027 - 31 Jan 2030 3-4 years
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
London Borough of Waltham Forest
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LONDON
Postcode
E17 4JF
Postcode Area
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI53 Redbridge and Waltham Forest
Delivery Location
Not specified
Local Authority
Waltham Forest
Electoral Ward
Chapel End
Westminster Constituency
Walthamstow

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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