Tender

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

HELP TO LIVE AT HOME SERVICE FOR ZONE 1

South Tyneside Borough Council

This public procurement record has 2 releases in its history.

Tender

03 Sep 2026 at 12:17

UK4 - Tender Notice
Planning

06 Aug 2026 at 08:20

UK2 - Preliminary Market Engagement Notice
Summary of the contracting process

South Tyneside Borough Council is procuring adult home-care and reablement services under its Help to Live at Home service for Zone 1. The service supports people aged 18 and over to maximise independence, wellbeing and quality of life, helping them remain safely in their own homes and communities. It covers Home Independence Support Service for ongoing personal care, medication, meals, mobility, social inclusion, dementia, disability and long-term-condition support, including night care where required. It also covers Home Independence and Crisis Support Service, including hospital-to-home support, admission avoidance, intermediate care, reablement, recovery, crisis response, community alarm response and help to regain daily living skills. Delivery is across South Tyneside, in the North East of England. The work is health and social care services, CPV 85000000.

The process has reached tender: the council invited offers through a two-stage Competitive Flexible Procedure using a selective route, with an accelerated timetable for a light-touch contract. Suppliers must submit the Procurement Specific Questionnaire and required documents by 12 noon on 30 September 2026; enquiries close at 5pm on 25 September 2026. Between five and seven suppliers will be shortlisted, with outcome letters expected by 8 October 2026. Shortlisted suppliers must return the further tender documents by 12 noon on 4 November 2026. The single lot covers 6 April 2027 to 5 April 2028 and is valued at £4,100,000 excluding VAT, or £4,920,000 including VAT. Evaluation is entirely quality-based: service delivery 20%, hospital discharge 20%, rapid response 15%, reducing long-term dependency 15%, assistive technology and digital support 15%, and partnership working 15%.

This opportunity suits established home-care, domiciliary care, reablement and crisis-response providers able to deliver person-centred support across a borough. Strong candidates will need the operational capability to provide both planned long-term care and rapid short-term interventions, including personal care, medication support, mobility assistance, dementia and disability support, hospital discharge, admission avoidance, intermediate care, crisis response and community alarm response. Providers should be able to support people at home through night-time needs, recovery and independence-building, while working effectively with health, voluntary and community-sector partners. The evaluation places substantial emphasis on service delivery, hospital discharge, rapid response, reducing dependency, assistive technology, digital support and partnership working. Small and medium-sized enterprises are identified as suitable. Suppliers currently delivering Zones 2 and 3 contracts are excluded from participating.

How relevant is this notice?

Notice Information

Notice Title

HELP TO LIVE AT HOME SERVICE FOR ZONE 1

Notice Description

South Tyneside is a vibrant coastal borough in the North East of England, with a strong commitment to supporting residents to live healthy, independent and fulfilling lives. The Council works in close partnership with health, voluntary and community sector organisations to deliver person-centred care that reflects the diverse needs of local people, particularly older residents and those with complex needs. There is a well-established focus on strengths-based practice, early intervention and reducing inequalities, underpinned by integrated working with NHS partners and a shared ambition to improve outcomes across the system. Service Providers play a key role in shaping future provision, contributing to a sustainable local care market that supports people to remain in their own homes and communities wherever possible. The Council currently operates three HTLAH Zones in the borough, at contract inception there were four Providers, offering marketplace flexibility, whilst ensuring the needs of residents could be met. The aim of the HTLAH service is to supports adults aged 18 and over to maximise their independence, wellbeing, and quality of life by providing flexible, outcome-focused support that enables them to remain living safely in their own homes and communities, while preventing, reducing, or delaying the need for more intensive health and social care services. Often these are older people with for example dementia or frailty needs but may include people of all ages with physical disabilities and mental health needs. In the initial contracts, this approach included Extra Care provision, it has now been agreed that this activity will be funded separately. Therefore, this leaves two types of support to be provided via future HTLAH provision within the borough, these include: Home Independence Support Service (HISS) This is the long-term home care element of the contract for people who need ongoing support to remain living independently at home. Typical services include Personal care (washing, dressing, toileting, Medication support, assistance with meals and nutrition), Support with mobility and transfer and social inclusion and community access. Support is also available for people with dementia, physical disabilities, and long-term conditions. Night-time support is provided where required. Home Independence and Crisis Support Service (HICSS) This is the short-term, reablement and hospital discharge element of the contract. Services include, Hospital-to-home support, Admission avoidance, Intermediate care, Short-term reablement, Active recovery following illness or injury, Crisis response, Community alarm response, and support to regain daily living skills and reduce long-term care needs. Please note the Council has determined that suppliers currently delivering the Help to Live at Home contracts for Help to Live at Home Zones 2 and 3 are not eligible to participate in this procurement.

Planning Information

The council is undertaking soft market testing via the completion and return of a Soft Market Testing Questionnaire. This Questionnaire can be downloaded free of charge from the Open E-Procurement System, Project Number #OPEN20261782. All details can be found: https://open-uk.org/opportunities/overview/public/8085f716-205f-4ac6-ac53-9dbc78e3a35c

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-06dd03
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/083434-2026
Current Stage
Tender
All Stages
Planning, Tender

Procurement Classification

Notice Type
UK4 - Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Competitive flexible procedure
Tender Suitability
SME
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

85 - Health and social work services

98 - Other community, social and personal services

CPV Codes

85000000 - Health and social work services

98000000 - Other community, social and personal services

Notice Value(s)

Tender Value
£4,100,000 £1M-£10M
Lots Value
£4,100,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
3 Sep 20261 months ago
Submission Deadline
Not specified
Future Notice Date
1 Sep 2026Expired
Award Date
Not specified
Contract Period
6 Apr 2027 - 5 Apr 2028 1-2 years
Recurrence
2027-07-01

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
South Tyneside Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SOUTH SHIELDS
Postcode
NE33 2RL
Postcode Area
Newcastle upon Tyne
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC43 Tyneside
Delivery Location
TLC22 Tyneside
Local Authority
South Tyneside
Electoral Ward
Beacon and Bents
Westminster Constituency
South Shields

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...