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Digital Patient Communications including a Hybrid Print and Post Solution

Hywel Dda University Health Board

This public procurement record has 1 release in its history.

Tender

13 Jan 2023 at 00:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Hywel Dda University Health Board is inviting tenders for the provision of Digital Patient Communications, including a Hybrid Print & Post Solution. This tender, titled "Digital Patient Communications including a Hybrid Print and Post Solution", is at the active stage and has a value of £2,100,000. The procurement method is an open procedure, with the tender period ending on 17th February 2023 and the bid opening scheduled for the same date. The location of the delivery is within the counties of Carmarthenshire, Pembrokeshire & Ceredigion, UK, fostering opportunities for businesses in the services sector.

This tender represents an opportunity for businesses specializing in communication technologies and services to engage with the healthcare sector. Suitable businesses would offer solutions to enhance patient experience, improve operational efficiency, maintain data security, and drive cost savings. With a focus on digital and hybrid communication channels, potential bidders can contribute to the modernization of patient communication practices within the healthcare system. Businesses interested in this tender can explore the details further on the eTenderWales portal and consider attending the Supplier Information Event for additional insights.

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Notice Information

Notice Title

Digital Patient Communications including a Hybrid Print and Post Solution

Notice Description

Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of a Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform.

Lot Information

Lot 1

Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform. The objectives of the project are to improve in four strategic areas of priority: -Patient Experience & Safety - Accurate and better communication to our patients with less errors and supporting patient's choices -Operational - Sustainable and improved communication turnaround time with time saved, lower costs and with a manageable process -Governance - Remaining compliant, improved data security, trackable and auditable amendments -Efficiency and Cost Saving - Reduction in all aspects of appointments (Did Not Attend), operational and resource savings and reduction in natural resource consumption. The service will be based around the following: Attendance Optimisation (i.e., patient reminder, text reminder services) A communications platform, allowing patient preferences to be provided by the patient, in order to improve such services incorporating requirements of the Welsh Language Act 1993, Equality Act 2010, and those patients with sensory loss. Provision of hybrid mail service. Potential Bidders are invited to a virtual 'Supplier Information Event' at 2pm on Friday 20th January 2023. If you are interested in attending the event please email Sara.pell@wales.nhs.uk by Thursday 19th January 2023.

Renewal: The contract has a 24 month extension option, that can be exercised in increments of not less than 12 months. The maximum contract term will be 60 months with all extension options.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-127967
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127967
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

64 - Postal and telecommunications services

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

64000000 - Postal and telecommunications services

79811000 - Digital printing services

Notice Value(s)

Tender Value
£2,100,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
13 Jan 20233 years ago
Submission Deadline
17 Feb 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Hywel Dda University Health Board
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARMARTHEN
Postcode
SA31 3BB
Postcode Area
Swansea
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL4 Mid and South West Wales
Small Region (ITL 3)
TLL42 South West Wales
Delivery Location
TLL14 South West Wales
Local Authority
Carmarthenshire
Electoral Ward
Carmarthen Town West
Westminster Constituency
Caerfyrddin

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=JAN424005
    Digital Patient Communications including a Hybrid Print and Post Solution - Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of a Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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