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IT Service Management System

Senedd Cymru / Welsh Parliament

This public procurement record has 1 release in its history.

Tender

25 Oct 2024 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

The Senedd Cymru / Welsh Parliament is initiating a public procurement process for an IT Service Management System aimed at enhancing their core IT operations, which include Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management, and Asset and Configuration Management. This tender falls under the services category and is being conducted through a restricted procedure. Located in Cardiff Bay, the initial contract term is five years with an option to extend for an additional two years. The tender process is in the active stage, and the deadline for submissions is 27th November 2024 at 10:00 AM, with electronic submissions required via the eTender Wales platform.

This tender presents a significant growth opportunity for service management software providers, particularly those experienced in delivering comprehensive IT service solutions. Businesses specialising in IT service management, with capabilities in handling complex IT processes, will be well-suited for this contract. The potential for a seven-year partnership offers long-term business stability, making it an attractive proposition for companies aiming to expand their client base within the public sector, particularly those familiar with working under predetermined regulatory and legislative frameworks.

How relevant is this notice?

Notice Information

Notice Title

IT Service Management System

Notice Description

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

Lot Information

Lot 1

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

Renewal: There is the option to extend the contract for a further 2 year period after the initial 5 year duration is up. If the contract extension is taken up, the contract will be up for renewal in 2032.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-145507
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=145507
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£284,000 £100K-£500K
Lots Value
£284,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20241 years ago
Submission Deadline
27 Nov 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
The contract has an option to extend for a further 2 years after the initial 5 year period. If the extension period is taken up, the contract will need to be renewed in 2032 and therefore a further notice will be published in 2031.

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Senedd Cymru / Welsh Parliament
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF99 1SN
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Further Information

Notice Documents

  • https://www.sell2wales.gov.wales/search/show/search_view.aspx?ID=OCT493647
    IT Service Management System - The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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