Tender

IT Service Management System

SENEDD CYMRU / WELSH PARLIAMENT

  • Contract Timeline

    Publication Date

    25th October 2024 00:00:00 AM

    Tender Deadline

    27th November 2024 10:00:00 AM   Expired

  • Contract Summary

    The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

  • Contract Details

    Open Contracting ID

    ocds-kuma6s-145507

    Publication Source

    Sell2Wales

    Procurement Stage

    Tender

    Procurement Method

    Selective

    Procurement Method Details

    Restricted Procedure

    Procurement Category

    Services

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    72260000

    CPV Division(s)

    72 - IT services: consulting, software development, Internet and support

  • Awarding Authority

    SENEDD CYMRU / WELSH PARLIAMENT

    Buyer Name

    Buyer Email

    helena.grant@senedd.wales

    Buyer Phone

    +44 3002006549

    Buyer Address

    Senedd Cymru / Welsh Parliament, Ty Hywel, Cardiff Bay

    Cardiff

    CF99 1SN