Tender

Holding Difficult Conversations training

CYNGOR GWYNEDD

This public procurement record has 1 release in its history.

Tender

12 Sep 2025 at 13:39

S2W Notice - Website Invitation to Tender Notice
Summary of the contracting process

Cyngor Gwynedd, currently in the tender stage, is seeking a service provider for its "Holding Difficult Conversations" training programme. The initiative is part of the council's effort to equip its managers and team leaders with crucial skills and confidence to manage challenging conversations effectively. This contract falls under the services category, specifically focusing on personnel-training services, and management training services, and is geographically centred in Caernarfon, Wales. Interested parties must submit their electronic responses by 12:00 noon on 10th October 2025, with the award expected to be finalised by 31st October 2025. Notably, the council maintains a bilingual policy, thus requiring the training to be delivered in both Welsh and English using an open procurement method.

This tender presents a valuable opportunity for training providers specialising in management and personnel development, particularly those equipped to deliver bilingual training. Firms focused on enhancing communication skills and conflict resolution would find this contract aligns well with their capabilities. The specified requirements for the bid include delivering practical, face-to-face training sessions with a focus on developing skills pertinent to difficult workplace conversations, presenting a growth opportunity for businesses that can tailor their offerings to meet these needs. The ability to conduct role-plays and group discussions as part of the training would also be advantageous for potential bidders.

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Notice Information

Notice Title

Holding Difficult Conversations training

Notice Description

Cyngor Gwynedd needs to commission a provider to provide holding difficult conversations training.Many of our managers and team leaders say that having difficult conversations with staff is one of the hardest aspects of their role. From time to time, they have to face conversations with their staff that they anticipate will be challenging and difficult, and they feel they lack the skills to conduct them effectively. Situations like these include dealing with underperformance, unacceptable behaviour, investigating reports of bullying, giving feedback, refusing to collaborate effectively with colleagues, or handling personal and sensitive issues.The aim of this training is to introduce a range of practical techniques to support them in having meaningful and constructive conversations.The Council wishes to appoint a provider who can deliver the training in Welsh and English.NOTE: To register your interest in this notice and obtain any additional information please visit the Sell2Wales Web Site at https://www.sell2wales.gov.wales/Search/Search_Switch.aspx?ID=155676.The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.sell2wales.gov.wales/sitehelp/help_guides.aspx.Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. The purpose of this training is to provide the knowledge, skills, and confidence for the Council's managers and team leaders to hold difficult conversations in a professional, empathetic, and constructive manner, reducing tension and encouraging understandingThe main requirements of the training include:- Identify what types of conversations can be difficult and why- Focus specifically on developing the skills to hold difficult but effective discussions with staff- Empower individuals with the knowledge to handle difficult conversations confidently- Offer a range of techniques to help managers and team leaders deal with difficult conversations effectively- Identify the key communication skills needed in challenging situations- An opportunity to practise skills in realistic scenarios through role-play or group discussions-Half-day event (maximum of 3.5 hours)- Face-to-face training(WA Ref:155676)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-kuma6s-155676
Publication Source
Sell2Wales
Latest Notice
https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=155676
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
S2W Notice - Website Invitation to Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

80 - Education and training services

CPV Codes

79632000 - Personnel-training services

80500000 - Training services

80532000 - Management training services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
12 Sep 20255 months ago
Submission Deadline
10 Oct 2025Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
CYNGOR GWYNEDD
Contact Name
Nicola Roberts - Learning and Organisational Development Business Leader
Contact Email
nicolaroberts@gwynedd.llyw.cymru
Contact Phone
+44 1286679801

Buyer Location

Locality
CAERNARFON
Postcode
LL55 1SE
Post Town
Llandudno
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL3 North Wales
Small Region (ITL 3)
TLL32 Gwynedd
Delivery Location
Not specified
Local Authority
Gwynedd
Electoral Ward
Canol Tref Caernarfon
Westminster Constituency
Dwyfor Meirionnydd

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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