Award

Out of Hours Servicedesk for the University of the Highlands and Islands

APUC LIMITED

This public procurement record has 1 release in its history.

Summary of the contracting process

The procurement process for the "Out of Hours Servicedesk for the University of the Highlands and Islands" was conducted by APUC Limited, a central purchasing body based in Stirling, UK. This initiative falls under the education sector and is classified as a service procurement. The award for this contract was made on 28 September 2016, with a value of £14,968. The procurement method used was an open procedure, allowing for a broad range of suppliers to participate, and the service is crucial for supporting both students and staff across the Highlands and Islands area.

This tender presents significant opportunities for businesses specialising in service desk operations, particularly those with experience in educational environments. Smaller enterprises, such as SMEs, would be well-suited to compete for similar contracts due to their agility and ability to provide personalised services. The successful bidder, VOCA, exemplifies the type of business that can thrive in this domain by leveraging local knowledge and a tailored approach to customer service in the educational sector.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Out of Hours Servicedesk for the University of the Highlands and Islands

Notice Description

Provision of an out of hours servicedesk for the University of the Highlands & Islands students and staff.

Lot Information

Lot 1

Provision of a servicedesk for out of hours for staff and students of the University.

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000454642
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN341354
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72253000 - Helpdesk and support services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£14,968 Under £100K

Notice Dates

Publication Date
8 Jan 20197 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
28 Sep 20169 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
APUC LIMITED
Contact Name
Not specified
Contact Email
cemslie@apuc-scot.ac.uk
Contact Phone
+44 1314428930

Buyer Location

Locality
STIRLING
Postcode
FK8 2DZ
Post Town
Falkirk and Stirling
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM0 Eastern Scotland
Small Region (ITL 3)
TLM02 Perth and Kinross, and Stirling
Delivery Location
TLM6 Highlands and Islands

Local Authority
Stirling
Electoral Ward
Stirling East
Westminster Constituency
Stirling and Strathallan

Supplier Information

Number of Suppliers
1
Supplier Name

VOCA

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-r6ebe6-0000454642-2019-01-08T00:00:00Z",
    "date": "2019-01-08T00:00:00Z",
    "ocid": "ocds-r6ebe6-0000454642",
    "initiationType": "tender",
    "parties": [
        {
            "id": "org-168",
            "name": "APUC Limited",
            "identifier": {
                "legalName": "APUC Limited"
            },
            "address": {
                "streetAddress": "Unit 27, Stirling Business Centre, Wellgreen",
                "locality": "Stirling",
                "region": "UKM77",
                "postalCode": "FK8 2DZ"
            },
            "contactPoint": {
                "email": "cemslie@apuc-scot.ac.uk",
                "telephone": "+44 1314428930",
                "url": "http://"
            },
            "roles": [
                "buyer",
                "centralPurchasingBody",
                "reviewBody"
            ],
            "details": {
                "classifications": [
                    {
                        "id": "Body governed by public law",
                        "scheme": "TED_CA_TYPE"
                    },
                    {
                        "id": "09",
                        "description": "Education",
                        "scheme": "COFOG"
                    }
                ],
                "url": "http://www.apuc-scot.ac.uk"
            }
        },
        {
            "id": "org-328",
            "name": "VOCA",
            "identifier": {
                "legalName": "VOCA"
            },
            "address": {
                "streetAddress": "Ventanas House",
                "locality": "Irvine",
                "region": "UKM93",
                "postalCode": "KA12 8XG"
            },
            "contactPoint": {
                "telephone": "+44 1294593102"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme",
                "url": "http://"
            }
        }
    ],
    "buyer": {
        "name": "APUC Limited",
        "id": "org-168"
    },
    "tender": {
        "id": "CS-UHI-8527",
        "title": "Out of Hours Servicedesk for the University of the Highlands and Islands",
        "description": "Provision of an out of hours servicedesk for the University of the Highlands & Islands students and staff.",
        "status": "complete",
        "items": [
            {
                "id": "1",
                "additionalClassifications": [
                    {
                        "id": "72253000",
                        "scheme": "CPV"
                    }
                ],
                "deliveryLocation": {
                    "description": "Throughout full Highlands & Islands area."
                },
                "deliveryAddresses": [
                    {
                        "region": "UKM6"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "mainProcurementCategory": "services",
        "documents": [
            {
                "id": "JAN341354",
                "documentType": "awardNotice",
                "title": "Out of Hours Servicedesk for the University of the Highlands and Islands",
                "description": "Provision of an out of hours servicedesk for the University of the Highlands & Islands students and staff.",
                "url": "https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JAN341354",
                "format": "text/html"
            }
        ],
        "lots": [
            {
                "id": "1",
                "description": "Provision of a servicedesk for out of hours for staff and students of the University.",
                "status": "complete",
                "hasOptions": false
            }
        ],
        "coveredBy": [
            "GPA"
        ],
        "classification": {
            "id": "72253000",
            "scheme": "CPV"
        }
    },
    "awards": [
        {
            "id": "CS-UHI-8527",
            "suppliers": [
                {
                    "id": "org-328",
                    "name": "VOCA"
                }
            ],
            "relatedLots": [
                "1"
            ]
        }
    ],
    "contracts": [
        {
            "id": "CS-UHI-8527",
            "awardID": "CS-UHI-8527",
            "status": "active",
            "value": {
                "amount": 14968,
                "currency": "GBP"
            },
            "dateSigned": "2016-09-28T00:00:00Z"
        }
    ],
    "language": "EN",
    "description": "(SC Ref:569294)",
    "bids": {
        "statistics": [
            {
                "id": "665",
                "measure": "bids",
                "value": 4,
                "relatedLot": "1"
            }
        ]
    },
    "links": [
        {
            "rel": "canonical",
            "href": "https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000454642"
        }
    ],
    "noticetype": "PCS Notice - Website Contract Award Notice"
}