Award

Student Services CRM

HERIOT WATT UNIVERSITY

This public procurement record has 1 release in its history.

Award

04 Jul 2017 at 00:00

OJEU - F3 - Contract Award Notice
Summary of the contracting process

The procurement process involves Heriot Watt University seeking to implement a Student Services Customer Relationship Management (CRM) system, aimed at enhancing student support across its global network, including services such as careers, scholarships, and international support. The procurement method is an open procedure, and the tender period concluded on 21 November 2016. The contract, originally signed on 30 June 2017, is part of the services category under the education industry and takes place within Edinburgh, UK. The successful bidder will be required to demonstrate specific technical capabilities related to integration with existing systems within the university.

This tender presents substantial opportunities for businesses focused on CRM solutions specifically tailored for educational institutions. Companies with expertise in integrating CRM systems with other educational management tools, particularly those that can enhance student support services, will be well-positioned to compete. Given the contract's scale and requirement for ongoing service provision over a potential three-year term, businesses that can demonstrate a strong track record in similar environments and meet the financial criteria of a minimum turnover of £240,000 over the last two years may find this a lucrative opportunity for growth.

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Notice Information

Notice Title

Student Services CRM

Notice Description

This student services CRM system shall be used extensively across Heriot-Watt University's global network in the following areas: Careers Service; Student Support , including Disability Services Scholarships and Finance Global Student and International support Student Service Centre

Lot Information

Lot 1

This document details the high-level requirements Heriot-Watt University has in respect to improving the student experience and communications. It is for the purpose of selecting a new student services customer relationship management system (CRM). This student services CRM system shall be used extensively across Heriot-Watt University's global network in the following areas: Careers Service; Student Support , including Disability Services; Scholarships and Finance Global Student and International support Student Service Centre. Economic operators may be excluded from this competition if they are in any of the situations referred to in regulation 8 and 9 of the Procurement (Scotland) Regulations 2016.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000467894
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL288583
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
OJEU - F3 - Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
4 Jul 20178 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Jun 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
HERIOT WATT UNIVERSITY
Contact Name
Kirsty Hughes
Contact Email
k.hughes@hw.ac.uk
Contact Phone
+44 1314513702

Buyer Location

Locality
EDINBURGH
Postcode
EH14 4AS
Post Town
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
UKM25 Edinburgh, City of
Local Authority
City of Edinburgh
Electoral Ward
Pentland Hills
Westminster Constituency
Edinburgh South West

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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