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Call Handling Resilience and Capacity Framework

NHS 24

This public procurement record has 1 release in its history.

Tender

14 Jul 2017 at 01:00

OJEU - F2 - Contract Notice
Summary of the contracting process

NHS 24 is currently undertaking a procurement process titled "Call Handling Resilience and Capacity Framework" to acquire contact centre call handling resource services in the health sector, specifically in Glasgow, UK. This process is at the Tender stage, with submissions open until 18th August 2017. The procurement is being conducted through a selective method and is expected to include a Framework Agreement with a minimum of three contractors over a four-year period. The overall aim is to ensure rapid deployment of resources during potential emergencies, such as a pandemic, requiring effective communication with the public.

This tender presents significant opportunities for businesses specialising in call centre operations, particularly those with experience in health-related services. Companies equipped to handle complex medical enquiries and those possessing robust quality management systems will be well-suited to compete. Prospective bidders should demonstrate comprehensive technical abilities, financial stability with a turnover of at least £500,000 over the past two years, and the necessary insurance policies to meet the procurement criteria effectively. Overall, this is a chance for capable contractors to partner with a key public health organisation in Scotland, contributing to essential healthcare services in high-demand scenarios.

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Notice Information

Notice Title

Call Handling Resilience and Capacity Framework

Notice Description

NHS 24 wishes to procure contact center call handling resource service

Lot Information

Lot 1

NHS 24 to procure contact center call handlers

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000502630
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=JUL289656
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
OJEU - F2 - Contract Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

98 - Other community, social and personal services

CPV Codes

98110000 - Services furnished by business, professional and specialist organisations

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
14 Jul 20179 years ago
Submission Deadline
18 Aug 2017Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
15 Oct 2017 - 14 Oct 2021 4-5 years
Recurrence
4 years

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
NHS 24
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G51 4ED
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM34 North Lanarkshire
Local Authority
Glasgow City
Electoral Ward
Cardonald
Westminster Constituency
Paisley and Renfrewshire North

Further Information

Notice Documents

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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