Award

Resident Satisfaction Survey

GOVAN HOUSING ASSOCIATION LIMITED

This public procurement record has 2 releases in its history.

Summary of the contracting process

The procurement process titled "Resident Satisfaction Survey" is being conducted by Govan Housing Association Limited, located in Glasgow, UK. This tender falls under the services industry category and is currently at the award stage, having been signed on 18th September 2017 with a contract value of £8,650. The procurement method utilised is a selective or restricted procedure, which required potential suppliers to qualify before submitting their bids. The initial tender period concluded on 21st July 2017.

This tender presents an excellent opportunity for businesses specialising in survey execution and analysis, particularly those with experience in community engagement and satisfaction studies. Small and medium-sized enterprises (SMEs) that can demonstrate capability in developing survey methodologies, data processing, and report writing would be well-suited to participate. Additionally, companies prepared to work closely with housing associations and engage with residents will find a conducive environment for growth through such public procurement contracts.

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Notice Title

Resident Satisfaction Survey

Notice Description

Satisfaction survey for tenants and owners

Lot Information

Lot 1

Develop appropriate survey questionnaire in conjunction with Govan HA Prepare a project plan including an interview schedule and format. Carry out a satisfaction survey (door to door and telephone) of Govan HA tenants and factored owners, in line with sampling parameters detailed within briefing document Co-operate and where appropriate participate in communications and public relations exercises to engage with tenants, with the aim of maximising the survey response rate. Process the data collected and provide results on the views of residents in easy to understand graphs and charts, benchmarked against other relevant sources. Produce a draft written report, which will be discussed with the Chief Executive and adapted as necessary before the release of a final written report. The report shall contain comprehensive survey results, analysis of findings together with an executive summary covering all key issues. It must also make reference and comparison to the results of our 2014 survey, a copy of which will be provided to the successful consultants. Provide 1 hard copy of the final report and 1 hard copy of the summary report along with one electronic copy (pdf) of both. Provide the source data in the format required by the Scottish Housing Regulator (weighted and unweighted figures). Presentation to the Govan Housing Association staff. Presentation to Govan Housing Association Management Committee. Work with our Service Scrutiny Panel where necessary. Carry out additional data analyses after Report completion, in response to Govan Housing Association request, of issues not covered in the main report (provided on a spreadsheet and/or brief report).

Renewal: + 2 years at discretion of Govan HA

Publication & Lifecycle

Open Contracting ID
ocds-r6ebe6-0000503072
Publication Source
Public Contracts Scotland
Latest Notice
https://www.publiccontractsscotland.gov.uk/search/show/search_view.aspx?ID=SEP295742
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
PCS Notice - Website Contract Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342311 - Customer satisfaction survey

Notice Value(s)

Tender Value
£45,000 Under £100K
Lots Value
£45,000 Under £100K
Awards Value
Not specified
Contracts Value
£8,650 Under £100K

Notice Dates

Publication Date
18 Sep 20178 years ago
Submission Deadline
21 Jul 2017Expired
Future Notice Date
Not specified
Award Date
18 Sep 20178 years ago
Contract Period
Not specified - Not specified
Recurrence
2020

Notice Status

Tender Status
Complete
Lots Status
Complete
Awards Status
Not Specified
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
GOVAN HOUSING ASSOCIATION LIMITED
Contact Name
Not specified
Contact Email
natalya.macholla@govanha.org.uk
Contact Phone
+44 1414400308

Buyer Location

Locality
GLASGOW
Postcode
G51 3AQ
Post Town
Glasgow
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM34 North Lanarkshire, TLM82 Glasgow City

Local Authority
Glasgow City
Electoral Ward
Govan
Westminster Constituency
Glasgow South West

Supplier Information

Number of Suppliers
1
Supplier Name

KNOWLEDGE PARTNERSHIP

Open Contracting Data Standard (OCDS)

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